Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Average customer rating
3.9
(3,216 Reviews)
Rating breakdown 3,216 reviews
5 Stars
1,998
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Customer Rating
1
Wouldn't Buy
on July 22, 2022
Posted by: cg4101
from San Antonio
I will start by saying that their customer service seemed very good today. I got this machine for Christmas and it worked for 3 months- then it wanted to be descaled, so I decaled it (3 times)- it would brew one pod then needed to be descaled again... did all the trouble shooting, etc- it wouldn't work again. So they are sending me a new replacement, but I would not buy one again- we will see how long the replacement lasts.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not good at all
on July 21, 2022
Posted by: mbvoss
from Austin Texas
I am on my second machine of this model. The first one I bought stopped working within 6 months. Nespresso replaced it but the replacement stopped working :(. Not sure I will continue with this Brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, July 22, 2022
Thanks for your review. We’re dismayed to learn your replacement Vertuo Next machine has stopped working to your satisfaction. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert, to find a satisfactory resolution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buyers Beware
on July 21, 2022
Posted by: CoreyFromTexas
from Texas
Had the machine for about a year. Would regularly do maintenance with the descaling and self-cleaning. Now it will not work unless I run a self-clean cycle before each pod. Very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, July 22, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine only brews capsules after you place your machine into clean mode. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert, to find a satisfactory resolution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too many problems
on July 19, 2022
Posted by: Stephcat87
from New Jersey
I have the original vertuoline and the updated one, and I bought this one to travel with. The second time I brought it on a trip, it didn’t work. I learned to turn it over completely, clean the spinny, spiky thing, and then turn it back over. It worked! But it always goes back to not working. Also, this isn’t really…..”small.” It’s still a big countertop footprint. I wish they made a tiny one like they did with the original nespresso line. I love my other nespresso products, but this one misses the mark. Cannot believe how many people posted that this product doesn’t work. Stop selling it!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, July 20, 2022
Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via, our toll-free number 1-800-562-1465. We also offer other compact espresso machines that are good for traveling. If you decide to invest in one of our more compact machines, please don’t hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unfortunately these reviews are true...
on July 16, 2022
Posted by: iwantmycoffee
from Irvine CA
My machine stopped working after descaling and cleaning. After spending hours on the phone and cleaning so many times, it still couldn't read the capsule. About a box of capsules were wasted, I gave up. They sent a refurbished replacement, and it went out after just 3 cups of coffee! Now I stuck with all these capsules with no machine. It is great when it works! I am exhausted!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , July 18, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase a new Evoluo to continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this machine-
on July 16, 2022
Posted by: Todd
from Roseville, Ca
We are on our second one, the first stopped working under warranty and they replaced it. Now a year later this machine will not brew two cups of coffee without having to be ran a cleaning cycle in between. We always run a cleaning cycle at least weekly but now the wife and I can’t even have coffee together- they truly should stop selling this machine or offer a longer warranty. It has us looking at leaving the brand since we now have trust issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 18, 2022
Hi Todd. Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLE
on July 16, 2022
Posted by: Melibu
On my second one and just give up. Guaranteed to stop working. Absolutely would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 18, 2022
Hi Melibu. Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I don’t know why they keep selling this model
on July 14, 2022
Posted by: Miami
from Miami
This is a mad Imagien to the brand is the worse machine to much issue leaking and stop working always have to unplug and plug to make it work again. Really tired of calling because the machine doesn’t work and they don’t give me solutions.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2022
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and we are here to help. The Vertuo Next comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA