Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Average customer rating
3.9
(3,216 Reviews)
Rating breakdown 3,216 reviews
5 Stars
1,998
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Customer Rating
1
Please don’t buy this machine!
on August 16, 2022
Posted by: Ash
This machine breaks down in one way or another for most customers within a year. I love Nespresso as a brand but this machine in particular is awful. Skip it for one of their other models!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 17, 2022
Thank you for your review, Ash. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving it best thing purchases
on August 16, 2022
Posted by: Zoey
from Saint Louis
[This review was collected as part of a promotion.] Loveee my Espresso machine , been using it every day , no more Starbucks
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love the expresso! So comfortable!
on August 16, 2022
Posted by: Avi
from Florida
[This review was collected as part of a promotion.] Beautiful perfect size machine and Great for expression, lungo and coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The coffee has so much crema! It is amazing!
on August 16, 2022
Posted by: Sandi
from Monterey, California
[This review was collected as part of a promotion.] This takes coffee making to the next level. The coffee is rich and smooth with rich crema. I love the ease of use and the many coffee options.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on August 16, 2022
Posted by: Chris
from Ma
[This review was collected as part of a promotion.] I love Nespresso! I get to wake up every morning to an amazing coffee creation!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on August 16, 2022
Posted by: Julie
from Orange County, CA
[This review was collected as part of a promotion.] This is the perfect, sleek size for my kitchen. I’ve never had a single brew maker before, and I’m really happy with the product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
User friendly/Great coffee
on August 16, 2022
Posted by: Hales
from North Carolina
[This review was collected as part of a promotion.] The instructions are easy to follow and I like that there is only one button! The coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Defective model
on August 15, 2022
Posted by: Emma
This model of Nespresso has many issues. I had my machine for less than a month and it stopped working. I would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, August 16, 2022
We stand behind our brand, Emma, and your Vertuo Next is covered under warranty for replacement or repair. A machine expert will be happy to assist you by troubleshooting over the phone, so we ask that you contact us directly, 800.562.1465.
Written by a customer while visiting Nespresso USA