Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Customer Rating
1
Broken, faulty, and messy
on April 1, 2023
Posted by: Needeen
from CA
I was gifted this from my husband Feb 2021. It was constantly plagued by the orange blinking light and water coming out of the bottom of the machine. Seems to be a very common issue with this line of machines. I cleaned the unit weekly and after descaling (what an arduous process!) one time, I had more issues. I spent 10 or so hours troubleshooting and disassembling the machine (it was out of warranty) to see if there were any obvious signs of fault. The overflow had backed up. I cleaned it out and still orange blinky button. The machine could go through a cleaning cycle but not read a pod to brew.
Stay far away from this particular line. Also, the entire bottom inside the machine was caked in coffee grounds and coffee residue from where it had been leaking. Definitely not safe!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 4, 2023
Thank you for your review, Mary. We are certainly disappointed to hear of your machine troubles, and we hope you know that we are always here to help. Despite your warranty status, we offer a lifetime of comprehensive troubleshooting. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pass on this unit
on April 9, 2023
Posted by: Ron W
from Michigan
I bought this unit and within 4 months died. A replacement was sent that was also defective. I have since switched units.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your review, Ron. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. We're glad to hear that you've received a different machine, and we hope you'll continue to reach out if you have any other issues. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT PURCHASE
on April 11, 2023
Posted by: Kourtleeh
from Naperville, IL
I’ve gone through two of these machines in the last two years now and suffice to say this is a terrible model. The original very vertuo with the automatic lid worked perfectly at my mom’s, she’s never had an issue and she’s had hers for 4+ years. The first time I had to replace this version was when a waterline broke (I was in the phone with customer service troubleshooting, the machine leaked coffee every time I made a cup). Now the replacement machine they sent can’t make more than one cup of coffee before overheating, and it only makes 1/4 cup with a regular 7 oz pod. I even got the beautiful and pricier copper version of this machine, still works terribly. Do NOT purchase this model. Service via coffee pods / shipping and other Nespresso items are great, so I want to be clear this is not a knock on Nespresso itself but just this model of their vertuo line of machines.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy.
on April 29, 2023
Posted by: David W
from NYC
Lasted just over a year and died. Was out of warranty so its in a landfill now.
Not an issue with red or amber light. Started making a very loud squealing noise like the bearings were going. Eventually it froze up and would not spin the pods.
Not an issue with red or amber light. Started making a very loud squealing noise like the bearings were going. Eventually it froze up and would not spin the pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 1, 2023
Thank you for your review, David. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. In the future, should you require any assistance with your machine, please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Delicious coffee VERY short lived
on May 5, 2023
Posted by: Pnky83
from Fredericksburg, VA
Wonderful while it works! The coffee is truly amazing, but I have a keurig that is almost 8 years okd and still works. Its not the best coffee but it does what it was bought to do. My vertuo next was purchased not even 2 years ago and its always been acting strange. It never worked with just one push of the button, the orange light of death was always there even though I ALWAYS use distilled water. About 2 weeks ago it started acting up again for what apparentlu is the last time. I unplugged and plugged, tried to descaled and I wasted several pods trying to get it to work! It just wont! And because its just ONE button there isnt much that can be done. Definitely chose a different model and to Nespresso either issue a recall and fix the issue or remove it from your catalog!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 6, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. The cost of shipping, repair, parts, and labor are all covered under the machine's one year warranty. We can assure you Nespresso works diligently to complete the repair process as quickly and safely as possible to get your machine back to you. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Durability?
on May 31, 2023
Posted by: 3cupsaday
Had my machine for just over two years then it took a dump on me. Used it every day, however I’d expect it to last longer than two years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , June 1, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is defective. 2 bad machines
on September 3, 2021
Posted by: Todd
from Santa Fe, NM
We are sending back our 2nd Vertuo Next machine due to it not working properly. We had an earlier Vertuo machine since 20005 and had no problems. Try a different model and save yourself the hassle. Customer service has been great! Just a defective model.
Response from Nespresso USABy Katherine T., Customer Service, September 4, 2021
We are pleased to offer in and out-of warranty service options for all Nespresso machines. If you require additional assistance, we are available 24 hours a day, 7 days a week via our toll free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trying to figure out which machine to buy?
on September 14, 2021
Posted by: Nixter
from San DiegoCA
We have had many Nespresso Machines both Original and Vertuo Lines. The first Evoluo machine has been great! We have had it for years and it makes a nice foamy cup of coffee, and we don't have to fill the water tank too often which was nice. We have the Vertuo Plus in our office and we do like it, the tank is pretty large so again we don't have to fill it too often and its probably Nespresso's most quite machine, the only thing I don't like is the electronic component of loading in a pod, I just don't think its necessary but it wasn't a deal breaker... With the New Vertuo Next.. So far I am very disappointed, it's the smallest water tank and with 2 people in the house you will be refilling the water tank daily if you both drink 2 cups of coffee. Its ironic that the machine with the smallest water tank makes the largest pod of coffee (The Caraffe).. and also Nespresso says this machine will get foamier over time, but so far its not very foamy, and the coffee doesnt taste the same or as good as the older machines I have.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA