Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Customer Rating
2
Worked great...until it didn't
on September 10, 2022
Posted by: martymoose
from Atlanta
Bought the Vertuo after using one in a hotel as the coffee tasted great. We had it at home for about 4 months and experienced the great same coffee...until it stopped working. Every morning became a fight with flashing lights, plugging/unplugging and going through a series of rest rituals. The resetting became part of our morning custom and took about 15 min of every morning. We finally had to give up on it as I need coffee ASAP in the morning and didn't want to deal the frustration that would ruin the start of the day. I still think that the coffee is good, but the machine is poorly constructed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 12, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we would like to offer our assistance. Please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week at 800-562-1465. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking machine
on September 10, 2022
Posted by: Dandigirl
from Amelia Court House, Virginia
I love the coffee really smooth and delicious, however my machine leaks water and the spinner that grinds the capsules often gets stuck.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 12, 2022
Thank you for your review. Please contact Nespresso at 800-562-1465 so that a Machine Expert may assist you with the leaking Vertuo Next machine. We are available 24 hours a day, 7 days a week at 800-562-1465. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super easy and super good
on September 10, 2022
Posted by: JazmineAliyah
from Palm Springs, CA
[This review was collected as part of a promotion.] I’ve had my Nespresso Veruto for a few weeks now and I’m IN LOVE. I’ve only had traditional espresso machines in the past and my Nespresso is just as good if not better tasting! Not to mention incredibly convenient. So glad for my purchase!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on September 10, 2022
Posted by: David
from Hope Mills, Nc
[This review was collected as part of a promotion.] My office has been so impressed with all of the different coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Espresso for everyone!
on September 10, 2022
Posted by: Hailey324
from Pocatello, ID
[This review was collected as part of a promotion.] I am a huge coffee drinker but had recently gotten bored with my coffee routine . The Nespresso has completely changed that for me . You put one pod in and get deliciously brewed espresso! The machine is very well made and I love how it descards the pods by itself so I don't have to dig them out every use. The pods are available in many different flavors and I look forward to trying out different ones. The machine itself is beautiful and looks great on my countertop. So far the machine has held up to daily use perfectly and I absolutely love it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wake me up before you go go
on September 10, 2022
Posted by: Mellymoe
from Austin, TX
[This review was collected as part of a promotion.] This Nespresso espresso machine is fabulous! With all the delicious flavors to choose from and the ability to make espresso or coffees, it has something for everyone. We had a blast turning this on and it was so easy to set up and get going. We love it!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Luxury taste
on September 10, 2022
Posted by: Zach9140
[This review was collected as part of a promotion.] I’m new to the Nespresso game but, now that I’ve had it I’ll never go back to drip coffee. This machine is super simple and efficient. The pods go to dump tray once you open it, makes it super easy to clean. Only con would be how loud it is first thing in the morning.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on September 10, 2022
Posted by: Lord Taytay
from Newbury park, CA
[This review was collected as part of a promotion.] We have been using this machine for about a month and we love it. It tastes better than than our normal fresh ground coffee and has the right amount of foam. It’s convenient and simple to use. We definitely recommend for a busy house
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA