Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Average customer rating
3.9
(3,216 Reviews)
Rating breakdown 3,216 reviews
5 Stars
1,998
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Customer Rating
5
Throw out the Keurig
on September 22, 2022
Posted by: Andy PA
from New York, NY
[This review was collected as part of a promotion.] I purchased this as a gift for my wife. For years we have been using Keurig brewers but this is simply the NEXT level. Theirs is no comparison to the coffee experience. The Vertuo Next delivers an exceptional coffee experience that the Keurig cannot compare to.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Product!
on September 22, 2022
Posted by: Ann
from Chicago
[This review was collected as part of a promotion.] We love our Vertuo Next! Easy to use and very impressed with the quality of the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Compact and Quick!
on September 22, 2022
Posted by: EM
[This review was collected as part of a promotion.] I don't have a lot of counter space but needed something quicker than my French press for mornings on-the-go or the single cup of decaf late afternoon. Love the variety, too! Coffee, espresso, etc. I'm a coffee snob so the pods don't quite compare to my favorite beans but I don't regret my purchase!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best fall pick me up
on September 22, 2022
Posted by: bexmkay
from Atlanta, GA
[This review was collected as part of a promotion.] After a previous roommate of mine turned me on to Nespresso last fall with the comforting flavors and foamy drinks, I had to have one this fall. It's the best way to start those dark fall and winter mornings.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee But Not Machine
on September 22, 2022
Posted by: AngelaP
from Madison WI
Loved my coffee from my Vertuo Next. But little after a year (after the warranty was up) I got the orange blinking light to descale. Descaled the machine and kept getting the light to run the rinse cycle. I tried everything they say to do and ran probably 100 rinse cycles with no luck. I finally gave up and bought a regular coffee machine :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 23, 2022
Thank you for your review, Angela. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re dismayed to learn your Vertuo Next machine continued to remain in the rinse cycle of the descaling process, after multiple rinse cycles. We can only imagine your frustration. Your Vertuo Next machine has a one year warranty and a lifetime of troubleshooting service, via our toll-free number 800-562-1465. We also have out of warranty repair and replacements options via our Assistance Service Program. We recommend calling us at your convenience, to speak with a machine expert. We look forward to speaking with you soon, to find a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
It’s pretty but it doesn’t work sometimes
on September 22, 2022
Posted by: Dolce
from Los angeles
[This review was collected as part of a promotion.] I like the design but it’s not that reliable. It works sometimes, doesn’t work sometimes. Takes but of time to trouble shoot most morning
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
First Time Purchaser
on September 22, 2022
Posted by: JSH723
from New York, NY
[This review was collected as part of a promotion.] Very happy with my purchase. Easy to use and delicious coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fancy!
on September 22, 2022
Posted by: Jkc83
from Memphis tn
[This review was collected as part of a promotion.] I've been enjoying this machine for about a month now. The main thing I like is the size. It's very slim and works well for those with limited counter space. The machine itself is fairly straightforward and easy to figure out and use. I like that it senses the pod you're using. There's several varieties depending on what you're going for (espresso, coffee, batista creations, carafe) The taste is high quality and delicious. I think this would be a great solution for those who tend to spend $$ at the fancy coffee drive thrus.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA