Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Average customer rating
3.9
(3,216 Reviews)
Rating breakdown 3,216 reviews
5 Stars
1,998
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Chrome
Customer Rating
1
Great coffee but leaks
on October 6, 2022
Posted by: David W
from New York, ,NY
Worked great for a month then started leaking. Cleaned it and it was fine for a few weeks. Then came the blinking amber light. Clean, descale, clean, clean, clean and nothing. Only 18 months old and out of warranty. Seems this is an issue with this model and several others. Stay away
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2022
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine stopped working to your satisfaction. Though your machine’s one year warranty has expired, Nespresso offers troubleshooting the lifetime you own your machine. If troubleshooting is unsuccessful, we have out of warranty repair and replacement options via our Assistance Service Program. We recommend calling out toll-free number 800-562-1465 to speak with a machine expert to troubleshoot your machine. We’re available 24 hours a day and 7 days a week by phone. We look forward to speaking with you soon, to get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious!!
on October 6, 2022
Posted by: Tammers23
from Iowa
[This review was collected as part of a promotion.] This is by far the most advanced coffee system I have ever owned. I am now able to choose if I want just a regular cup of coffee or if Im feeling up for a latte I can do that too. I can brew just for me or for several people. It pays for itself since I now have the coffee shop at home. It's a gorgeous machine, it's small and blends into any decor. I'd highly recommend to anyone who wants an innovative machine with the ability to choose multiple drink options. I am really happy to have this in my home.
Pros: Convenient, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Amazing variety of coffee and tea depths of flavor
on October 6, 2022
Posted by: Cyndee26
from West Palm Beach, Florida
[This review was collected as part of a promotion.] Amazing variety of coffee and tea yes the flavor! Perfectly brewed cup of coffee, espresso, etc. I love how each capsule measures a specific amount of coffee to make. The machine is beautiful. The app works well. Enjoy the fact that when you open the machine to put the next capsule and it automatically throws the capsule into the waste part of the machine. Only downfall is that the castles are a bit pricey; but not more than ordering a drink out and about. I’ve never had a coffee maker make foamy coffee at home! So far one of my best coffee makers. I feel like I my own fancy coffee server.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
Cons: Too Expensive, Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Supreme Coffee
on October 5, 2022
Posted by: Sgriffin
from Cullman, Al
[This review was collected as part of a promotion.] Aghhhahhhh this is amazing. I honestly didn’t think it would be much different from other coffee systems but I was dead wrong. This thing excels and surpasses all the the others and it’s so easy to you. The back water access is easy to open and refill. The pods have barcodes so it read and knows exactly how much you need depending on if you choose regular coffee or an expresso. I love that when you open it to place a new pod in that it discards the previous for you. And it makes your house smell amazing!!!!! Let’s not forget about the size too. It’s so narrow , you can fit it almost anywhere on your countertops. Idk how I’ve been so long without nespresso but I’m not sure I can turn away now. If your on the fence just go ahead and get one!!!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Small footprint
on October 5, 2022
Posted by: ScottyB
from Bend, Or
[This review was collected as part of a promotion.] I got this to replace my older vertuo machine and was impressed by the small footprint on my counter and the versatility of the to coffee sizes. I have long been a Nespresso convert. The flavor of the coffee and espresso is so rich and creamy. This is coffee for someone who savors coffee. I like the crema and I love the overall design of the unit. It has clean lines and an understated appearance. There are so many flavors of capsules to choose from including iced coffees and lattes. I wish there was a milk foamer attachment, but this is a great Vertuo line for those who have limited counter space. The unit heats up fast, it is a little load, but what machine isn't. The key is that it is quick, so the noise does not last long and is not an issue. Very easy to use and the perfect temperature for the roast in each capsule is figured out for you by the machine. You will never get that burnt taste of improperly brewed coffee with this machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Change the way you make coffee at home
on October 5, 2022
Posted by: Couponmom0810
from Elk Grove, CA
[This review was collected as part of a promotion.] Being an avid coffee drinker, having the perfect cup of coffee is important to me. My day doesn’t begin until I’ve taken my first sip. The Vertuo Next by Nespresso is my new favorite coffee machine on the market. I was instantly impressed by the full flavor of the coffee and espresso. I like that this machine has so many different options that I can chose from as well as sizes to make my perfect cup of coffee. The sleek and modern design is beautiful with the rose gold accent. One of my favorite features is that once I am done with a pod it goes into a built in bin that I can empty once it becomes full.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Interesting Coffee Machine
on October 5, 2022
Posted by: Carola
from East stroudsburg, pa
[This review was collected as part of a promotion.] Vertuo Next is an interesting combination of technology and delicious coffee. Easy to prepare and to taste. Very good variety of coffee. It has many advantages like Carafe (18oz), Different espresso, double espresso, coffee (5oz, 8oz, 14oz), Carafe (18oz).
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
love Nespresso
on October 5, 2022
Posted by: jp1111
[This review was collected as part of a promotion.] Perfect for small spaces and isn't bulky. The design is sleek and the rose gold is a nice added accent. Easy to use and it even came with a glass mug, a sleeve of pods, and a sample pack of pods. The water reservoir is behind the machine and can be removed to wash it. The coffee itself leaves a bit to be desired - it's a little watered down and bitter. I'll try the other pods to compare.
Written by a customer while visiting Nespresso USA