Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Such a fantastic machine
on November 10, 2022
Posted by: MayinGtown
from georgetown, tx
[This review was collected as part of a promotion.] This make the best cuppa joe. Easy to use and easy to clean does not take up much space and works so easily so glad to have it and allow guest to use it as well. I wish the pods were a bit cheaper. Overall verry happy
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Too Expensive, Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Change the way you drink coffee at home
on November 8, 2022
Posted by: LisaB
“I received these products for free from Nespresso and Tryit in exchange for my honest review." Being an avid coffee drinker, having the perfect cup of coffee is important to me. My day doesn’t begin until I’ve taken my first sip. The Vertuo Next by Nespresso is my new favorite coffee machine on the market. I was instantly impressed by the full flavor of the coffee and espresso. I like that this machine has so many different options that I can chose from as well as sizes to make my perfect cup of coffee. The sleek and modern design is beautiful with the rose gold accent. One of my favorite features is that once I am done with a pod it goes into a built in bin that I can empty once it becomes full. #Complimentry
Written by a customer while visiting influenster.com
Customer Rating
5
Espressos at home!
on November 8, 2022
Posted by: Lbaby
[This review was collected as part of a promotion.] I like the convenience of having this at home and how it’s super easy to use. It took me a few times to perfect it but I finally got it. I save a lot of time and money by making them at home without sacrificing taste.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Dissatisfied - Twice!
on November 8, 2022
Posted by: MackPaul
from Newberg, Oregon
I bought one and within a few months it stopped working. They replaced it and within a few months the next one started leaking. Needless to say, I returned that one and went back to my Nespresso original. I was very disappointed, however, because I like the option of brewing an espresso or a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 9, 2022
Thank you for your review, Mark Paul. We are dismayed to learn about your disappointment with your Vertuo Next machine. We were happy to learn that you spoke with our Machine Expert who was able to replace your machine, although your issue reoccurred with your replacement machine. Your Vertuo Next machine has a one-year warranty, and a lifetime of troubleshooting via our toll-free number. Our Machine Experts can provide other options via our Assistance Service Program. Should you have any more issues, please don’t hesitate to call us!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The BEST coffee machine ever
on November 7, 2022
Posted by: Oregonmom
from Oregon
[This review was collected as part of a promotion.] I am so obsessed with this coffee machine! It is insanely easy to use and it makes the perfect cup of coffee! It's fancy y'all but not intimidating in even the slightest you literally just push the button. There's an app for it, and it looks gorgeous sitting on my counter. They offer a ton of differnt flavors and types of coffee for whatever your taste. This really does elevate your at home coffee and I am obsessed!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING MACHINE
on November 7, 2022
Posted by: Ahan
from Rochester, MN
[This review was collected as part of a promotion.] This is the perfect espresso machine. It is the perfect size for my small kitchen and fits well. It has a great compartment for use pods. The water compartment is also the perfect size. It Makes amazing espresso and coffee. I would highly recommend you get this.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Premium quality all around
on November 7, 2022
Posted by: Southerngirlie12
[This review was collected as part of a promotion.] If you’re into fancy coffee and espresso from work or home, this is the machine for you! It’s so easy to use and gives you incredible tasting coffee or espresso so quickly. I love that the pods come in different sizes and flavors, including all different strengths and roasts. The machine it super sexy too. It’s slim but long so make sure you have space for it. Easy to clean as the pod collector pops right out. Water reservoir is in the back and holds a ton of water so you don’t have to refill frequently. Great quality!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Appealing Design
Cons: Too Expensive, Does not have a built-in milk frother, Bulky
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on November 7, 2022
Posted by: DrMomSD
from San Diego area
Great coffee but totally unreliable. Wants to be cleaned weekly - really? Clean every 7-10 cups of coffee? Not particularly user friendly. And then it just stops working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello, and thank you for your review. We can assure you, we stand behind our products and are ready to assist you with your Vertuo Next. Give us a call at, 800.562.1465, and a machine specialist will be pleased to assist you.
Written by a customer while visiting Nespresso USA