Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
Leaking Base but Great Customer Service
on June 15, 2023
Posted by: oliveice
from Boston, MA
I got this machine a year ago as a gift. it was running smoothly the past year until a month ago. It started to leak coffee out of the base when it WAS NOT brewing. When it was brewing there would be no leakage. Looking online it seems like this is a common problem amongst customers of the Vertuo Next. But, when I called about the problem customer service was great and offered a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 16, 2023
Thank you for your review. We understand your frustration, and are glad to hear that you've received a replacement. . We hope you know that we are available 24/7 for machine assistance at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better crema than previous models, more compact
on June 17, 2023
Posted by: Tiana12
from Los Angeles
[This review was collected as part of a promotion.] Really loved my.purchase and so happy I decided to upgrade!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious coffee!
on June 21, 2023
Posted by: Jones4
from Oregon
[This review was collected as part of a promotion.] I absolutely LOVE my new nespresso machine! The coffee is delicious and I look forward to a delicious cup each morning. Let’s not forget about that frother…. Where has that been all my life!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine, died in 6 months :(
on June 24, 2023
Posted by: Txryan77
from Texas
Virtuo plus gift for Christmas. I have to say I absolutely love my machine, WHEN it's working. After 6 months ths of treating it wonderful, it finally poured a cold cup of coffee, and started blinking red, called customer service, now a new one is being sent to me. This was after 6 months. I will sat customer service was great. Only 1 issue, and it makes sense, but they are replacing my machine with a brand new one. I would expect to get the 1 year warranty as any other new one, but no it just goes for the remaining 6 months. We will see how it works out. I have a classic that has never had a problem. This was a gift from my wife for Christmas, so it holds alot of sentimental value to me. I'm a 1, sometimes 2 cups a day person, and I cleaned the machine every week to 10 days. Descaled monthly. I treated this thing great. Seemed like alot of upkeep. I really do love the coffee it brews, especially when I use my refillable pod and use my fresh matagalpa coffee, which I guess is my second gripe. Why isn't there a better selection of pods? Why is there not a well made refillable? Anyways, as far as a review, if you love good coffee, try this machine out, or maybe the classic.. I look forward to seeing more products and coffees, available in more places (reusable pods!)
I would recommend this to a friend!
Response from Nespresso USABy Lisa A., Customer Service, June 26, 2023
Thanks for your review. We’re sorry to learn of the issues you experienced with your Vertuo Next machine, and we’re pleased to see one of our machine experts replaced your machine. We do not test the compatibility of competitor capsules with Nespresso machines, as we specialize in specialty coffee grown from our farmers from all over the world, to create our Vertuo blends to brew in our Vertuo machine models. Therefore, we're unable to provide information regarding capsules not manufactured by Nespresso which are used in our Nespresso machine models. As part of your machine maintenance, we recommend the first-time use steps at least once a week, to flush water through the head of your machine and rinse away any coffee granule buildup. Should you need any assistance with your Vertuo Next machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, easy to use, great for office
on June 25, 2023
Posted by: Traveldc
from Washington DC
[This review was collected as part of a promotion.] This is my 4th nespresso machine and my first vertuo. the vertuo next is very compact but still holds 37oz. It’s quieter than my other machines. So happy with my new machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Couldn't Do Without It!
on June 27, 2023
Posted by: Pat
from New Jersey
[This review was collected as part of a promotion.] Our original Vertuo machine finally bit the dust. We went for about 10 days without one and couldn't go 1 more. This new machine fits in our smaller kitchen and works as well as our larger Vertuo in our Florida kitchen. Of course we are a two-machine family.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great iced coffee
on June 29, 2023
Posted by: Mollia
from Seattle, WA
[This review was collected as part of a promotion.] I made the switch away from k-cups primarily because of the iced coffee offerings with Nespresso. Not only am I happy with the quality of each cup of coffee, I love my machine for it's look. It works wonderfully and is much more attractive in my kitchen. I also appreciate the ease of recycling!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on July 4, 2023
Posted by: JessieF
from Carmel, IN
[This review was collected as part of a promotion.] I was nervous to buy this because of the price, but it was worth every penny. Not only do all the capsules taste amazing but the size is perfect for my apartment counter! Was so happy with mine that I purchased another one for my brother and sister-in-law!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA