Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Not the best Nespresso has to offer
on November 11, 2022
Posted by: Sara89
from Massapequa, NY
I have gone through 2 of these in one year. The first machine worked sporadically upon arrival. I was able to swap it out, however, the 2nd machine had the same problem and stopped working properly after a few months. I have 2 other Nespresso machines- an original and a Vertuo Plus. Both of those work absolutely wonderfully.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome espresso machine
on November 11, 2022
Posted by: Ashley47162229
from Jerusalem AR
[This review was collected as part of a promotion.] This espresso machine is amazing it brews so fast and tastes amazing. I love to be able to instantly make a Cafe quality coffee in my pajamas. Also there is many ways to make iced coffee with it which is perfect because my husband and I like our coffee completely different.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Difficult to close
on November 11, 2022
Posted by: Amy b
I bought this about a month ago and am kind of regretting it. While I love the coffee and espresso it makes, I don't like the design. It is very difficult to open and close. It requires both hands simultaneously, and a moderate amount of strength, to close it. I also don't like that you can't run it with no pod inserted. That would be a useful feature for making a hot cup of water for tea. And finally, the resulting brew is not hot enough for my taste. I end up having to microwave it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good
on November 11, 2022
Posted by: John2709
Good i love it good machina vertuo next premium COFFEE excellent
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it. Easy to use.
on November 10, 2022
Posted by: Ta2dbabydoll
from Mobile, Al
[This review was collected as part of a promotion.] I am loving this machine that I got a little over a month ago. It has helped me to become my own barista at home and save money by making my own drinks. The machine was easy to set up out of the box. The directions were easy to follow and connecting to my phone with the app was a breeze. It has done a wonderful job making my espressos and other coffee drinks. It's easy to load and the pods are easy to remove as they fall into a space that can be taken out and dumped. I haven't seen anything to dislike about this machine as of yet.
Pros: Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Product
on November 10, 2022
Posted by: Llamamama0608
from Riverside, CA
[This review was collected as part of a promotion.] I recently bought this and I’m so happy I did. I really love the way the coffee tastes coming from this machine. It is very bold and robust and has an amazing flavor. I highly recommend this to anyone who is a coffee connoisseur.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely delicious!
on November 10, 2022
Posted by: Dadof4
from Chicago
[This review was collected as part of a promotion.] I absolutely love the new Nespresso Vertuo next! We were looking for a simple to use, at home option to replace all of our coffee shop runs and this machine is exactly what we needed. The Vertuo Next provides 4 different options to make coffee: espresso, double espresso, coffee (5oz, 8oz), Carafe (18oz). If you’re looking for a strong and bold espresso shot, I highly recommend the double espresso pod, which also tastes great over ice. The machine comes with different color accents to the shiny black finish. We elected the rose gold accent, which paired well with our kitchen cabinets and appliances. The fact that it has a slim fit design it barely takes up any real estate on our countertops. This has truly become the most used appliance within our home.
Pros: Does not take up too much room on my countertop
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Lives up to the hype
on November 10, 2022
Posted by: KBCLE
from Cleveland, Ohio
[This review was collected as part of a promotion.] I have heard hype about the Nespresso machine for a while now but was hesitant because I hate Keurig coffee! The coffee tastes wayyy better than Keurig coffee and I love that it gets frothy. I also like that there are espresso pods - they are good but I will say I don't think this is a good replacement for an actual espresso machine. I love the design of the machine, it's super slim and doesn't take up much counter space. I still use my regular coffee maker most days, but I like to use this for my occasional afternoon cup and I love having it for guests to use. I would not replace a regular coffee maker with this but it is a nice extra! I also love that Nespresso offers a recycling program, waste was another reason I was hesitant about this machine.
Pros: Convenient, Easy to Use, Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA