Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Disaster.
on November 12, 2022
Posted by: Ant007
from Chicago, IL
This device, in all honesty should've been recalled! I have owned my "first" unit since April 2020 and within that time frame there have been countless tech support phone calls/video calls, replacement parts, and as well as full machine replacements (May 2022). The error messages, the cleaning process, the fighter jet sounds it makes, the coffee missing the cup, and the time it takes to fix and troubleshoot is absurd. The tech support has been helpful, caring and friendly. But owning this machine- (Vertuo Next) has been a full time job. Please buy any other Vertuo machine. Any of them! Just not this one. I love my Nespresso (4 year owner), the brand and their impact to the environment- but please do not buy this... Even if you see it on a major discount. It's easier to take care of a child then this machine. Do your research before you buy. I understand there are "some" positive reviews, but take them with a minuscule grain of salt.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 14, 2022
Thank you for your review, Troy. We are sorry to learn that your replacement Vertuo Next is not performing to your expectations. We understand how frustrating and disappointing this can be, especially if you are unable to enjoy your favorite Nespresso coffees and we apologize for any inconvenience this has caused.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. We offer additional assistance at Nespresso.com/help for your convenience.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. We offer additional assistance at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works well
on November 12, 2022
Posted by: linzers628
[This review was collected as part of a promotion.] This Nespresso Vertuo Next espresso machine is so easy to use. It has a nice, sleek look and doesn't use much counter space at all. It brews quickly and is easy to clean. The espresso comes out hot and tastes very good!
Pros: High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BOTHER
on November 12, 2022
Posted by: Dont get fooled again
from los angeles
This machine has been the bane of my existence for almost a year. I wake up in the morning with this machine right next to a Keurig, as soon as this thing eats 3 or 4 capsules I just move onto a machine that actually works. This morning tho was over the top used at least 5 capsules beforw i finally got a cup and guess what the pour was like 5oz instead of the usual 7. Something tells me there is a class action suit in the making. STAY AWAY FROM THIS MACHINE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 14, 2022
Thank you for your review. We are sorry to learn that your Vertuo Next is not performing to your expectations. We understand how frustrating and disappointing this can be, especially if you are unable to enjoy your favorite Nespresso coffees and we apologize for any inconvenience this has caused.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. If necessary, we also have repair and replacement options through our Assistance Service Program.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. If necessary, we also have repair and replacement options through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’ve been on the
on November 12, 2022
Posted by: jeremyv3
I’ve been on the hunt for the best instant coffee pod machine out there and believe I just may have found the one. There are only really to take compare when talking about pod machines and those are the Keurig and Nespresso machines. When comparing these to the Nespresso machine just makes a richer more coffee tasting drink and allows you to create milk drinks and espresso drinks. Keurig makes a good cup of coffee but that’s the only thing it does and I feel it’s a little more water-based and less coffee taste in my opinion. Nespresso I feel extracts more of the flavor with its spinning techniques and multi hole punctured pods. Either one is good but the Nespresso models just taste better in my opinion. I got this new next model and I do have the older models as well and the differences are that it’s quieter and slicker looking. I love the virtual pods because it’s a no-brainer that you can just pop one in and it knows how to make it perfectly. I wouldn’t hesitate to purchase one of these if you’re in the market for a great tasting coffee.Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
1
on November 12, 2022
Posted by: K
This machine has caused me nothing but frustration. It never works properly. I even followed the descaling steps and still only works sometimes. I highly do not recommend this model!!
Response from Nespresso USABy Katherine T., Customer Service, November 14, 2022
Thank you for your review. We are glad to see you were able to speak with a Machine Expert to have your Vertuo Next replaced. If you have any questions regarding your new Evoluo Nespresso machine, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this you will too
on November 12, 2022
Posted by: Rayray
from VT
[This review was collected as part of a promotion.] I used to be one of thoes people who used a basic coffee pot where you make a full pot of coffee. After using this I definitely won't ever go back to using the old school ones. It is just me so I would waste more coffee than saving coffee. After using this one I am very pleased. I can make a cup instead of a pot of coffee. Was more easier than I expected as well. To clean this machine is also very easy. This uses special pods but easy to find. This also looks great in my kitchen.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy
on November 11, 2022
Posted by: Sad coffee lover
I bought this machine in August. It stopped working in Sept.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Morning Changer
on November 11, 2022
Posted by: TheirDad2
from Brandon, MS
[This review was collected as part of a promotion.] So easy to use. I’m always experimenting with new concoctions. It’s such a space saver. I love the timer and how convenient it is. The milk frothed has changed my entire morning. I can make cappuccinos, lattes, and even americanos
Pros: Easy to Use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA