Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Not what I expected
on March 7, 2023
Posted by: Tyler
from Philadelphia, PA
I've had the machine for a little over a year, primarily using it once a day and clean it regularly. 3 weeks ago I started having the machine flash red. I've descaled it twice, rinsed it countless times, thoroughly cleaned every bit of the machine inside and out... continually get the same error through the app that the machine cannot read the barcode.
Not sure what to do but it's impossible to recommend this product. The cleaning system is a pain but you can figure it out and the coffee is good when the machine works, but as you can see from the vast amount of reviews... the machine hardly works as advertised.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 8, 2023
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Mildly Disappointed
on March 20, 2023
Posted by: Slightly Sad
from Redlands CA
[This review was collected as part of a promotion.] Just received our new Vertuo Next, we’ve had Nespresso Vertuo for 4-5 years. We notice coffee wasn’t as ‘hot’ as we’d like. We put out hope in a new machine. We’re disappointed as the coffee temperature from our new Vertuo Next isn’t ‘piping’ hot and the closing mechanism is actually more difficult to operate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
2 Years and Going Strong!
on March 21, 2023
Posted by: caffeinatedmate
from Michigan
I received my Vertuo Next for Christmas in 2020. After receiving it I was so excited until I was reading reviews saying how terrible the machine, problems with leaking, etc. I got nervous as to whether I should ask the gifted to return the machine for a different model. However, I thought to give it a fighting change. Over 2 years later and the thing is still working like a pro! I’ve gotten several others to get Nespresso machines after serving them drinks made on my Next. If you’re thinking of getting this machine but are scared of the negative reviews, GET IT! Angry people are the loudest and happy people tend to not write reviews as much. Just make sure to maintain the machine, use it properly, and reach out to customer support if something goes awry rather than taking to Internet forums! Cheers!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My 1st Nespresso
on April 2, 2023
Posted by: Stina36
from California
[This review was collected as part of a promotion.] I’m so happy with my Nespresso!! I usually have to drink sweet coffee and now I don’t I just needed a smoother better tasting coffee with the right h20!! I’m hooked on the variety of flavors and the Limited Kona Coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My WOW moments.
on April 6, 2023
Posted by: HappyCoffeeCup
from Florida
[This review was collected as part of a promotion.] I recently bought the VERTUO Next which I am in love with. My first WOW moment was after placing my machine order, I was told delivery would be 3-5 days, I received it in 2 day! My second WOW moment, east setup for first use. Finally WOW moment, experiencing/indulging my first cup of coffee; the aroma was amazing, preparing my taste buds to the rich smooth, creamy coffee, pure satisfaction!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super versatile!
on April 8, 2023
Posted by: Mamato3
from Oregon
[This review was collected as part of a promotion.] I got this for Christmas, I have used it daily if not multiple times a day since! It’s perfect every time, there is no guess work. The pods are super simple to use and you can make so many different sizes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too loud
on May 8, 2023
Posted by: MK10
from Broomfield, CO
[This review was collected as part of a promotion.] We much prefer our Vertuo Plus over the Vertuo Next. The footprint was similar in size so the next wasn’t much smaller if at all and was way too loud. We returned it and will purchas another Vertuo Plus. Returning was very easy, thank you Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 9, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks!
on May 10, 2023
Posted by: Tanya
After using for a year, the machine started to leak on the bottom. There is a puddle of water under the machine if the water storage tank has any water in it. Kind of annoying to have to clean water up every time you want to use it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 11, 2023
Thanks for your additional review, Tanya. As mentioned, a machine expert is available 24/7 to troubleshoot over the phone and come to a resolution. Please call 800.562.1465.
Written by a customer while visiting Nespresso USA