Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Went through two in six months
on February 13, 2023
Posted by: MalWill
from AL
Within months of owning our machine we started receiving the red light and it wouldn't brew a cup of coffee whatsoever. After cleaning/ descaling and troubleshooting with tech support, they sent us another machine. After 6 months that machine started to do the same thing and also was leaking coffee from the bottom of the machine. Needless to say they are sending us another type of Vertuo machine and we hopefully will have better luck with it. It was wonderful when it did work!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 14, 2023
Hello, thank you for your review. We are disappointed to hear about your negative experience with the Vertuo Next. We are glad that you were able to speak with a machine expert and we are happy to know that a new Evoluo machine is on its way to you. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nice coffee but questionable machine
on February 17, 2023
Posted by: KB1
from MI
I too have had issues with the Vertuo next machine. Initially it would not dispense coffee but would run a clean cycle. Then it started to flash orange on the button.
After cleaning/ descaling it worked once then stopped. I repeated the descaling process. Finally, I had to troubleshoot with tech support. During this support the machine went into red mode. Another machine is being sent as they think it is the capsule reader.
After reading these reviews I am nervous that this second machine will not work properly as I have been told there is only 6 months warranty on the new machine. (My original started misbehaving after 11 months and finally died after 13.5 months). I only use the machine 3-4 times a week and expel capsule after use and clean regularly, so I was surprised that it broke so quickly.
I liked the coffee when it worked, and I do think tech support were helpful but there does seem to be a common trend (breaks a lot) with this machine.
Fingers crossed for a reliable second machine.
After cleaning/ descaling it worked once then stopped. I repeated the descaling process. Finally, I had to troubleshoot with tech support. During this support the machine went into red mode. Another machine is being sent as they think it is the capsule reader.
After reading these reviews I am nervous that this second machine will not work properly as I have been told there is only 6 months warranty on the new machine. (My original started misbehaving after 11 months and finally died after 13.5 months). I only use the machine 3-4 times a week and expel capsule after use and clean regularly, so I was surprised that it broke so quickly.
I liked the coffee when it worked, and I do think tech support were helpful but there does seem to be a common trend (breaks a lot) with this machine.
Fingers crossed for a reliable second machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Next is a bust
on February 22, 2023
Posted by: Ines44
from Fort Lauderdale
I am a longtime Nespresso lover. I had the Evoluo for many years but it stop working. We decided to get the Vertuo Next. During the 1st wk it worked great. Then the dreaded water leak began. Water accumulates in the discarded pod holder and eventually will overflows. Coffee brewed was not the full amount. In the (2) months we had the Next this problem accrued 4 times. I called customer service and as usual they were great. They offered to send me a new machine and I opted for the Vertuo Plus. Skip the Next and get the Vertuo Plus or the Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 25, 2023
Thank you for your review. We certainly understand your frustration, and we're glad to see that a new machine is on the way. We are available 24/7 at 800-562-1465 should you need any additional machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee, awesome machine
on February 27, 2023
Posted by: H3
from Miami
[This review was collected as part of a promotion.] Bought this machine a few weeks ago and it’s awesome. Looks slick and the coffee is rich and perfect
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on February 27, 2023
Posted by: Steve
from Cheshire Connecticut
[This review was collected as part of a promotion.] I bought this two weeks ago and it has been amazing! My wife and I love the coffee and espresso shots.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next is the BEST purchase I have ever made!
on March 1, 2023
Posted by: Graciesmom
from Birmingham, AL
[This review was collected as part of a promotion.] My Vertuo Next is the BEST purchase I have ever made! I regret not trying Espresso products sooner! The way this machine foams this coffee is amazing! DELICIOUS!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality taste and user friendly
on March 3, 2023
Posted by: Amateur Barista
from Ohio
[This review was collected as part of a promotion.] I purchased this a month ago and had been considering buying it for several months. The taste of the coffee is fantastic and I have sampled 5-6 different blends. Having the Intensity Ratings listed is helpful so you can sample what types you prefer versus only trying one blend.
I highly recommend buying the Arrecino as an add on for steamed and frothed milk, because it’s fantastic and once you try it, you will appreciate how well it actually works.
I highly recommend buying the Arrecino as an add on for steamed and frothed milk, because it’s fantastic and once you try it, you will appreciate how well it actually works.
After brewing, the automatic capsule disposal is another great feature. Lift the top and the capsule is deposited in a reservoir that is easy to empty. Simply remove the unit in an easy slide off manner and deposit any used capsules into your recycling bag.
Lastly, I have to mention how flexible this is when switching between hot or cold brews. The Forte capsules make fantastic cold brews or add ice and have a great tasting iced coffee.
Lots of flexibility with this machine and a fantastic taste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Junk
on March 6, 2023
Posted by: Ak76
I bought this in December. Already broken. Won't even turn on. Junk
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , March 9, 2023
We're sorry to hear that your Vertuo Next machine has stopped working. Your machine is covered under a one-year warranty. Please call us at 1-800-562-1465 and we will be happy to help.
Written by a customer while visiting Nespresso USA