Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
some of the best features out there
on November 16, 2022
Posted by: Ben
from Inverness,Florida
I forgot to add that I have never had any problems with this coffee maker have made hundreds of cups of coffee always makes the perfect cup of coffee i have had this coffee maker for over 2 years great machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on November 16, 2022
Posted by: Ben
from Inverness,Florida
I purchased this deluxe model and have had this machine for about 2 years never get tired of it the coffee is always great and a very wide choice of coffee. I would not trade for any other maker alove it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super Sleek!
on November 16, 2022
Posted by: JEnnaS
from St Louis, MO
[This review was collected as part of a promotion.] This is super sleek and makes a darn good cup of coffee. It was super simple to set up and use. The selection of coffee might seem limited to some people but was more than enough for my simple taste. The ONLY drawback when comparing this to its rival (the keurig) is that it only makes coffee and not the teas and other items that you can do with the keurig. But if you only drink coffee then this is definitely the way to go!
Pros: Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, bad machine.
on November 15, 2022
Posted by: Wilson1917
from New Hampshire
Got this for Christmas in 2021. Within 3 weeks the machine was leaking water everywhere and not working right. I called and they sent me a new one within a week and I sent back the one that was broken. Fast forward to now, my machine was great until it suddenly died. No light will turn on, nothing will work. I called and they said they would replace it this last time however they made me pick a new machine. I got the evoluo so fingers crossed this one can last more than a year.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, November 17, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Tasting Coffee... Really love the flavor
on November 15, 2022
Posted by: brian s
from austin, tx
[This review was collected as part of a promotion.] Its nice to be able to choose different flavored pods and boy do these have unique flavors. I really enjoyed the double espresso dark coffee ones. I had some original issues with the water reservoir but I contacted support and they did a video chat to help me locate the issue. Which was user error :( ... all in all this is a great single cup coffee maker that makes delicious coffiee
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, November 16, 2022
Thank you for your review, Brian. We are happy to see you were able to speak with a Machine Expert regarding your water tank. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
YUMMY!
on November 15, 2022
Posted by: Mark R
from Goodyear AZ
[This review was collected as part of a promotion.] Our whole family is in love with the quality and taste of Nespresso coffees as well as the Nespresso machines. There are now 3 machines in our family!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great morning boost!
on November 15, 2022
Posted by: Tammylu
from Dallas tx
[This review was collected as part of a promotion.] Vertuo Next is a great product, this product is easy to use. This product fits nice on counter, very stylish and modern looking. The finish is also nice and matches my appliances in my kitchen. Features are very nice as well and the machine is compact. I love the one touch brew with this machine. This product comes with a cute mug that fits nicely under machine. The pods are so small and conveniently made. The pods can be purchased in any grocery store and would make a great gift for college students or office settings. The quality of drink is amazing, tastes great rich and authentic.
Pros: Convenient, Makes Delicious Espressos, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy
on November 15, 2022
Posted by: jww024
from Houston, TX
We've owned multiple Nespresso machines over 10+ years and switched to Vertuo Next about a year ago. Machine worked fine for 6-9 months but now is very unreliable. The machine responds with a flashing orange light on almost every attempt at making coffee now. We have descaled, run rinse cycles, and cleaned every interior surface (including Q-tips down into the clear sensor area...) multiple times and it still won't work consistently. I think it's related to the sensor that reads the bar codes on the bottom of the capsules but it doesn't appear accessible to make sure it's properly cleaned without breaking the cup that holds the pods. Bad design... Nespresso should recall and replace these machines with a unit that actually works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, James. We appreciate your long-standing relationship with Nespresso and can assure you, your satisfaction is our highest priority. Please call Nespresso directly, 800.562.1465, and a machine expert will address your concerns.
Written by a customer while visiting Nespresso USA