Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Great Tasting Coffee... Really love the flavor
on November 15, 2022
Posted by: brian s
from austin, tx
[This review was collected as part of a promotion.] Its nice to be able to choose different flavored pods and boy do these have unique flavors. I really enjoyed the double espresso dark coffee ones. I had some original issues with the water reservoir but I contacted support and they did a video chat to help me locate the issue. Which was user error :( ... all in all this is a great single cup coffee maker that makes delicious coffiee
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, November 16, 2022
Thank you for your review, Brian. We are happy to see you were able to speak with a Machine Expert regarding your water tank. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
YUMMY!
on November 15, 2022
Posted by: Mark R
from Goodyear AZ
[This review was collected as part of a promotion.] Our whole family is in love with the quality and taste of Nespresso coffees as well as the Nespresso machines. There are now 3 machines in our family!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great morning boost!
on November 15, 2022
Posted by: Tammylu
from Dallas tx
[This review was collected as part of a promotion.] Vertuo Next is a great product, this product is easy to use. This product fits nice on counter, very stylish and modern looking. The finish is also nice and matches my appliances in my kitchen. Features are very nice as well and the machine is compact. I love the one touch brew with this machine. This product comes with a cute mug that fits nicely under machine. The pods are so small and conveniently made. The pods can be purchased in any grocery store and would make a great gift for college students or office settings. The quality of drink is amazing, tastes great rich and authentic.
Pros: Convenient, Makes Delicious Espressos, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy
on November 15, 2022
Posted by: jww024
from Houston, TX
We've owned multiple Nespresso machines over 10+ years and switched to Vertuo Next about a year ago. Machine worked fine for 6-9 months but now is very unreliable. The machine responds with a flashing orange light on almost every attempt at making coffee now. We have descaled, run rinse cycles, and cleaned every interior surface (including Q-tips down into the clear sensor area...) multiple times and it still won't work consistently. I think it's related to the sensor that reads the bar codes on the bottom of the capsules but it doesn't appear accessible to make sure it's properly cleaned without breaking the cup that holds the pods. Bad design... Nespresso should recall and replace these machines with a unit that actually works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, James. We appreciate your long-standing relationship with Nespresso and can assure you, your satisfaction is our highest priority. Please call Nespresso directly, 800.562.1465, and a machine expert will address your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee Freak
on November 14, 2022
Posted by: CoffeeFreakz
from Austin, TX
[This review was collected as part of a promotion.] After living in Italy, I have a much-expanded taste for high quality coffee and this Nespresso Vertuo Next really hits the spot. I appreciate that it comes prepared with capsules and it's super easy to use and get a high-quality coffee or espresso of your choice every morning, or in the afternoon when you need a pick-me-up.
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on November 14, 2022
Posted by: ktemple
[This review was collected as part of a promotion.] I’ve been watching Nespresso machines for some time and I decided to get this vertuo machine. This machine meets and exceeds every expectation I had. It is easy to use and makes the most frothy, smooth espresso.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Not enough variety of coffee available, Not enough variety of espressos available
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, easy to operate, makes great coffee
on November 14, 2022
Posted by: Leidy1002
from Harlingen, TX
[This review was collected as part of a promotion.] Making a good cup of coffee at home has never been easier, with the Nespresso Vertuo Next Premium I can have coffee shop quality drinks for a fraction of the cost.
The sleek and compact design makes it a perfect fit in my limited counterspace.
Very easy to operate with the one-touch brewing system button. All you have to do is pop it open, insert pod, close and wait for your delicious coffee to be brewed.
It is consistent on quality. You get strong rich espressos with velvety crema every single time.
The possibilities are endless with this appliance, feel like a barista and experiment with all different flavors and pods types.
I am extremely pleased with how well this works. I recommend.
The sleek and compact design makes it a perfect fit in my limited counterspace.
Very easy to operate with the one-touch brewing system button. All you have to do is pop it open, insert pod, close and wait for your delicious coffee to be brewed.
It is consistent on quality. You get strong rich espressos with velvety crema every single time.
The possibilities are endless with this appliance, feel like a barista and experiment with all different flavors and pods types.
I am extremely pleased with how well this works. I recommend.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome features!
on November 13, 2022
Posted by: Amyk
from Pittsburgh, PA
[This review was collected as part of a promotion.] The Vertuo Next Premium is amaaaazing! I have never in my life have used a Nespresso machine but man, am I glad I finally did! Perfect brewing of different sizes, it holds a good amount of water in the back, and it’s small so it doesn’t take up a lot of room! I would totally recommend it to anyone!
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA