Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Replace Often, rinse and repeat!
on November 18, 2022
Posted by: JustWantACupOfCoffee
from Pleasanton, CA
My first lasted 7mo and leaked water everywhere. The second works sporadically and need to unplug / replug in to brew a cup. It will brew and only a portion of coffee comes out.
The coffee is great, but the machine is junk. Amazed they cannot build a machine that works.
From other reviews this seems like a known problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, November 19, 2022
Thank you for your review, Greg. We'd like to ensure your satisfaction with your Nespresso experience, so please contact Nespresso directly, 800.562.1465, so a machine expert can assist you best. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fancy
on November 17, 2022
Posted by: Ajc123
[This review was collected as part of a promotion.] I love love love this coffee maker! It really produces an excellent cup, every single time. It isn't huge nor too small. It is easy to use, and easy to take care of. It works perfectly every time. It is definitely one of the best parts of my morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Beautiful machine!
on November 17, 2022
Posted by: Amjon
[This review was collected as part of a promotion.] What a beautiful coffee machine! I loved my last Nespresso and love rose gold so I don’t think there’s anything I could love more! It makes an amazing cup of coffee that has stopped me from visiting my local coffee shop. The bonus clear mug that came in this pack is my favorite cup currently!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Be prepared to replace it often...
on November 17, 2022
Posted by: kne7510
from Philadelphia, PA
I'm on my third machine in 2.5 years. It's had to be replaced more than once annually, and I'm very good about cleaning it weekly and descaling it every 3 months. I have to commend customer service for the free replacements, but it's a hassle to have to keep dealing with getting a new machine. Great coffee, super buggy machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 18, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
some of the best features out there
on November 16, 2022
Posted by: Ben
from Inverness,Florida
I forgot to add that I have never had any problems with this coffee maker have made hundreds of cups of coffee always makes the perfect cup of coffee i have had this coffee maker for over 2 years great machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on November 16, 2022
Posted by: Ben
from Inverness,Florida
I purchased this deluxe model and have had this machine for about 2 years never get tired of it the coffee is always great and a very wide choice of coffee. I would not trade for any other maker alove it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super Sleek!
on November 16, 2022
Posted by: JEnnaS
from St Louis, MO
[This review was collected as part of a promotion.] This is super sleek and makes a darn good cup of coffee. It was super simple to set up and use. The selection of coffee might seem limited to some people but was more than enough for my simple taste. The ONLY drawback when comparing this to its rival (the keurig) is that it only makes coffee and not the teas and other items that you can do with the keurig. But if you only drink coffee then this is definitely the way to go!
Pros: Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, bad machine.
on November 15, 2022
Posted by: Wilson1917
from New Hampshire
Got this for Christmas in 2021. Within 3 weeks the machine was leaking water everywhere and not working right. I called and they sent me a new one within a week and I sent back the one that was broken. Fast forward to now, my machine was great until it suddenly died. No light will turn on, nothing will work. I called and they said they would replace it this last time however they made me pick a new machine. I got the evoluo so fingers crossed this one can last more than a year.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, November 17, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA