Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Extraordinary brewing system
on November 19, 2022
Posted by: Eric78
from Buffalo, NY
[This review was collected as part of a promotion.] I recently upgraded my Nespresso machine to the new Vertuo Next Nespresso Machine & after using it for a few weeks, I am happy with its overall performance. The machine did not come with a milk frother or container, but it did come with a few other goodies such as, a glass Nespresso coffee mug, a box of 10 of Nespresso Toccanto Capsules and a box of 12 assorted Capsules. The machine itself is from the Vertuo Line which means it uses a scanning technology to read the capsules which also means you can only use the specified brand capsules. The machine is sophisticated in appearance, it’s the slimmest of the Vertuo series, and it has exemplary features. There’s a 37oz removeable water tank & drip tray, it automatically shuts off after 2 mins, 25 second heat up, one touch brewing, automatic capsule ejection, and a descaling alarm. This is definitely an extraordinary brewing system that uses centrifusion vs the original using a pump for brewing, both brew a great quality tasting espresso & coffee. I would absolutely recommend the Vertuo Next Nespresso machine to others.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 19, 2022
Posted by: shama915
Please don't waste your money like I did. I love Nespresso. This machine is simply bad. So bad, I had to replace with a new one after just 1 month. First, it is extremely noisy right out of the box (machines get noisier over time, but this one started out louder than my 10 yr old machine). Also, the used pods are discarded full of water. The spent pod recepticle is even designed to separate the pods from the water. How do you resesing the recepticle, but not actually fix the problem??? All employees at the Nespresso boutique knew exactly why I was buying a new machine. I wish I had asked them before purchasing the Next online. I cannot stress enough, do not buy this machine.
Response from Nespresso USABy Leslie G., Customer Service, November 21, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on November 19, 2022
Posted by: J
from Buffalo, NY
Stopped working after not even a year just says error when trying to make coffee. Also gets a lot of coffee in the pod compartment when trying to clean it out it’s very messy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, November 21, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
easy to use
on November 19, 2022
Posted by: susietalksalot
from Mississippi
[This review was collected as part of a promotion.] This machine is small and very easy to use. All the different pod options and flavors are great to keep on hand so I can offer coffee to company. The Vertuo next is not our primary coffee maker but we use it several times a week when one of wants an extra coffee in the afternoon. The coffee taste great and the espresso is perfect for me. I mainly love how easy it is to use though!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Replace Often, rinse and repeat!
on November 18, 2022
Posted by: JustWantACupOfCoffee
from Pleasanton, CA
My first lasted 7mo and leaked water everywhere. The second works sporadically and need to unplug / replug in to brew a cup. It will brew and only a portion of coffee comes out.
The coffee is great, but the machine is junk. Amazed they cannot build a machine that works.
From other reviews this seems like a known problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, November 19, 2022
Thank you for your review, Greg. We'd like to ensure your satisfaction with your Nespresso experience, so please contact Nespresso directly, 800.562.1465, so a machine expert can assist you best. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fancy
on November 17, 2022
Posted by: Ajc123
[This review was collected as part of a promotion.] I love love love this coffee maker! It really produces an excellent cup, every single time. It isn't huge nor too small. It is easy to use, and easy to take care of. It works perfectly every time. It is definitely one of the best parts of my morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Beautiful machine!
on November 17, 2022
Posted by: Amjon
[This review was collected as part of a promotion.] What a beautiful coffee machine! I loved my last Nespresso and love rose gold so I don’t think there’s anything I could love more! It makes an amazing cup of coffee that has stopped me from visiting my local coffee shop. The bonus clear mug that came in this pack is my favorite cup currently!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Be prepared to replace it often...
on November 17, 2022
Posted by: kne7510
from Philadelphia, PA
I'm on my third machine in 2.5 years. It's had to be replaced more than once annually, and I'm very good about cleaning it weekly and descaling it every 3 months. I have to commend customer service for the free replacements, but it's a hassle to have to keep dealing with getting a new machine. Great coffee, super buggy machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 18, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA