Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Broken right out of the box.
on November 22, 2022
Posted by: Hunter
from New Jersey
Spent the money on the Next because my wife and I were interested in the carafe sizes. Received the machine and it couldn’t even complete the first rinse through. Sending it back for a refund. Don’t waste your money, just get a Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 25, 2022
Hi Hunter. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase the VertuoPlus so that you may continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious cafe style beverages
on November 21, 2022
Posted by: moma2z
[This review was collected as part of a promotion.] This makes me feel so classy when I make coffee at home. I especially love drinking out of my clear Nespresso glass because I can watch all the colors blend together nicely. It was easy to setup but not straightforward to me in terms of pod sizes. I love that it doesn't take up as much space on my counter and I also love the color.
Pros: Wide assortment of capsules to choose from, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Consistent and delicious
on November 21, 2022
Posted by: abashford
from Austin, TX
[This review was collected as part of a promotion.] I've been using my Vertuo Next for a few months now, and I have to say I've been very happy with the quality and consistency of the brew, from espresso drinks to larger coffee drinks. It nests nicely on our countertop, and the nifty design makes disposal of used capsules a breeze. Heats up the water quickly, and most importantly there's a beautiful crema on ever pull. The only downside is that I prefer my coffee drinks slightly hotter than what this produces, but that is more a case of personal preference.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not make coffee hot enough
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 21, 2022
Posted by: ktexidor23
from Clarksville, TN
We bought this almost a year ago and have had so many problems with it. Not only has it been leaking water from the bottom, it won't connect to our wifi, so we cannot update the firmware. We have tried talking this through with customer services and they were unhelpful. We really do not want to waste more money to buy a new one. Buyer beware that Nespresso has not worked out any issues with this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 22, 2022
Thank you for your review, Kathryn. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered under at least a one-year warranty. Please call us directly to speak with a machine expert for comprehensive troubleshooting and next steps. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on November 21, 2022
Posted by: Hsayy
from Texas
[This review was collected as part of a promotion.] This is my second Vertuo machine. The first one is a bit larger and this one is smaller and sleeker and fits in the corner of my kitchen counter perfectly. I absolutely love the convenience of Vertuo pods. They taste way better than competing pods. Each one is vacuum sealed for freshness, and the amount of pressure used to brew each cup produces really divine coffee or espresso. The water tank is plenty large for 3-5 drinks (depending on the size of your brew). And there is zero cleanup. All the pods fall into their own little trash receptacle that you empty out when it fills up. I really love this machine. The best part is that your home will smell like a cafe when you make your drink.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing espresso and coffee machine!
on November 21, 2022
Posted by: Karenpapp
from Orlando, FL
[This review was collected as part of a promotion.] I absolutely love this espresso and coffee machine! It heats up super quick, and with a simple push of a button, I have an espresso, double espresso, or coffee. I never would have thought an espresso machine could be so compact, taking up such little space in my kitchen. It makes delicious espresso and I'm so beyond happy with it! The convenience is so nice and it looks super sleek and modern. Overall, I would definitely recommend this espresso and coffee machine!
Pros: Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Don’t walk, RUN and buy this machine!
on November 20, 2022
Posted by: Brionna
from Scottsdale, AZ
I love this thing! I got one for Christmas and it’s been my favorite gift received EVER! Nespresso makes THE BEST coffee ever! I can’t even drink Keurig coffee anymore. You can actually taste the quality in every cup. My vertuo next is the best thing in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
perfect for me
on November 20, 2022
Posted by: Benjaho
from Baldwyn
[This review was collected as part of a promotion.] This is a nice little coffee maker. It looks sleek and doesn't take up much room which is great because I have limited counter space. I like that I can make multiple sizes of coffee, my favorite is the 18 oz cup. I also started to enjoy espresso thanks to this machine. Its nice to not have to change setting and adjustments and just push a button.
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA