Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love it
on November 21, 2022
Posted by: Hsayy
from Texas
[This review was collected as part of a promotion.] This is my second Vertuo machine. The first one is a bit larger and this one is smaller and sleeker and fits in the corner of my kitchen counter perfectly. I absolutely love the convenience of Vertuo pods. They taste way better than competing pods. Each one is vacuum sealed for freshness, and the amount of pressure used to brew each cup produces really divine coffee or espresso. The water tank is plenty large for 3-5 drinks (depending on the size of your brew). And there is zero cleanup. All the pods fall into their own little trash receptacle that you empty out when it fills up. I really love this machine. The best part is that your home will smell like a cafe when you make your drink.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing espresso and coffee machine!
on November 21, 2022
Posted by: Karenpapp
from Orlando, FL
[This review was collected as part of a promotion.] I absolutely love this espresso and coffee machine! It heats up super quick, and with a simple push of a button, I have an espresso, double espresso, or coffee. I never would have thought an espresso machine could be so compact, taking up such little space in my kitchen. It makes delicious espresso and I'm so beyond happy with it! The convenience is so nice and it looks super sleek and modern. Overall, I would definitely recommend this espresso and coffee machine!
Pros: Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Don’t walk, RUN and buy this machine!
on November 20, 2022
Posted by: Brionna
from Scottsdale, AZ
I love this thing! I got one for Christmas and it’s been my favorite gift received EVER! Nespresso makes THE BEST coffee ever! I can’t even drink Keurig coffee anymore. You can actually taste the quality in every cup. My vertuo next is the best thing in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
perfect for me
on November 20, 2022
Posted by: Benjaho
from Baldwyn
[This review was collected as part of a promotion.] This is a nice little coffee maker. It looks sleek and doesn't take up much room which is great because I have limited counter space. I like that I can make multiple sizes of coffee, my favorite is the 18 oz cup. I also started to enjoy espresso thanks to this machine. Its nice to not have to change setting and adjustments and just push a button.
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Extraordinary brewing system
on November 19, 2022
Posted by: Eric78
from Buffalo, NY
[This review was collected as part of a promotion.] I recently upgraded my Nespresso machine to the new Vertuo Next Nespresso Machine & after using it for a few weeks, I am happy with its overall performance. The machine did not come with a milk frother or container, but it did come with a few other goodies such as, a glass Nespresso coffee mug, a box of 10 of Nespresso Toccanto Capsules and a box of 12 assorted Capsules. The machine itself is from the Vertuo Line which means it uses a scanning technology to read the capsules which also means you can only use the specified brand capsules. The machine is sophisticated in appearance, it’s the slimmest of the Vertuo series, and it has exemplary features. There’s a 37oz removeable water tank & drip tray, it automatically shuts off after 2 mins, 25 second heat up, one touch brewing, automatic capsule ejection, and a descaling alarm. This is definitely an extraordinary brewing system that uses centrifusion vs the original using a pump for brewing, both brew a great quality tasting espresso & coffee. I would absolutely recommend the Vertuo Next Nespresso machine to others.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 19, 2022
Posted by: shama915
Please don't waste your money like I did. I love Nespresso. This machine is simply bad. So bad, I had to replace with a new one after just 1 month. First, it is extremely noisy right out of the box (machines get noisier over time, but this one started out louder than my 10 yr old machine). Also, the used pods are discarded full of water. The spent pod recepticle is even designed to separate the pods from the water. How do you resesing the recepticle, but not actually fix the problem??? All employees at the Nespresso boutique knew exactly why I was buying a new machine. I wish I had asked them before purchasing the Next online. I cannot stress enough, do not buy this machine.
Response from Nespresso USABy Leslie G., Customer Service, November 21, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on November 19, 2022
Posted by: J
from Buffalo, NY
Stopped working after not even a year just says error when trying to make coffee. Also gets a lot of coffee in the pod compartment when trying to clean it out it’s very messy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, November 21, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
easy to use
on November 19, 2022
Posted by: susietalksalot
from Mississippi
[This review was collected as part of a promotion.] This machine is small and very easy to use. All the different pod options and flavors are great to keep on hand so I can offer coffee to company. The Vertuo next is not our primary coffee maker but we use it several times a week when one of wants an extra coffee in the afternoon. The coffee taste great and the espresso is perfect for me. I mainly love how easy it is to use though!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA