Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Easy to use and creamy coffee!
on December 19, 2022
Posted by: Jo994
from Austin
[This review was collected as part of a promotion.] I bought my nespresso a month ago, and absolutely love it! The coffee is creamy and foams nicely. There’s only one button, the machine knows if it’s sn espresso or lungo so no need to press anything else.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Couldn’t love my Nespresso machine more.
on December 19, 2022
Posted by: danielleejh
from Miramar, FL
[This review was collected as part of a promotion.] It’s such a great coffee machine that I even bought one for my parents for Christmas. Can’t wait for them to open it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
21st century coffe making
on December 24, 2022
Posted by: IKA
from Renton. WA
[This review was collected as part of a promotion.] I purchased my Nespresso about a year ago. The taste of having a European tasting coff ee first thing in the morning, nothing could be better. Buying my coffee online couldn't be easier especially receiving my shipment within a few days. LOVE my Nespresso. Bought
one for my sister.
one for my sister.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love nespresso
on December 29, 2022
Posted by: MamaGrande
from Phoenix, AZ
[This review was collected as part of a promotion.] I cannot say enough good things about my nespresso. I save sooo much money by making my coffee at home. It’s the same, if not better, quality and taste and I can make it any time of day. I’m a believer for sure.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love it but
on December 29, 2022
Posted by: Jmd66
from Mi
I bought this one about a year ago and it just stopped working? I love it so much I just bought a brand new one.Hope this lasts longer or I won’t be buying a third one???❤️🤮
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine has not met your expectations. If you have any questions, or would like assistance via our Video Concierge service, please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good Looking. Great coffee.
on January 2, 2023
Posted by: BebeAntarctica
from Laguna Niguel, California
[This review was collected as part of a promotion.] I bought this as a gift where I spend a lot of time. I wanted good coffee & they liked mine at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Dissapointed
on January 13, 2023
Posted by: Liz
from Southern California
I bought this because I wanted a larger cup of coffee and thought I would also have a greater variety of coffees from which to choose. Thankfully, I held on to my original Nespresso machine because I am not impressed with this machine (Vertuo Next). It's very loud, and I don't like having to move the handle at the top to open the machine lid in order to put the coffee pod in, and then press and hold it down the lid to move the handle again to lock it. If it's not locked properly, the coffee does not brew. I probably should have purchased the Vertuo Plus which is automatic. I just didn't realize the difference until I used it the first time. It also is not made as well as my original machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 17, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We are available for your service and support at 800-562-1465, should you experience any issue or concern with the VertuoNext. Please call at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee EVER
on January 16, 2023
Posted by: Kiki149
from Castle Rock, CO
[This review was collected as part of a promotion.] I had a Keurig for YEARS and wasn't totally satisfied with the coffee it was making. We went on vacation and they hotel had Nespresso machines - I was hooked ... As soon as I came home I got a Nespresso and have LOVED it ever since. For coffee lovers this is a MUST!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA