Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Best Espresso maker I've had
on November 23, 2022
Posted by: AMosel0321
from Columbus, Oh
[This review was collected as part of a promotion.] This Vertuo Nespresso maker is the best espresso maker I've ever used. It brews espresso, double espresso, coffee and Carafe, I love the fact that it automatically adapts the brewing. This product is slim and hardly takes up any counter space. I love my nespresso machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too many problems
on November 23, 2022
Posted by: Bitter Cup
from Los Angeles, CA
Stay away from this machine. My third and worst machine. The top sticks every time. The cup holder too small for most cups, be prepared because it will knock your cup of coffee off since it also shakes in operation. Most cups have grinds in it. There are more problems, but I'll stop. Just don't purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , November 25, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Espresso Machine
on November 22, 2022
Posted by: Monkeyboys3
from Brooklyn,New York
[This review was collected as part of a promotion.] I got the Nespresso - Vertuo Next Premium This is an amazing and beautiful espresso machine!! The espresso tastes delicious and it is by far the easiest one I have ever used. Setup was very simple and the instructions are easy to follow. You can easily make an espresso, double espresso, cup of coffee, or a carafe with the simple press of a button. Taking up almost no countertop space at all, it is super slim and perfect for just about any location. Easy to clean, well made, best machine I have ever had! The pods are amazingly easy to use I would absolutely recommend this Nespresso Vertuo Next Premium
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yum
on November 22, 2022
Posted by: Anonymous
from Glasgow ky
[This review was collected as part of a promotion.] So tasty and easy to use. This espresso machine is great just plug in add a pod and water and start. Tasty get up and go engery in your hand in no time. It's everything you need to make it through the day.
Pros: Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken right out of the box.
on November 22, 2022
Posted by: Hunter
from New Jersey
Spent the money on the Next because my wife and I were interested in the carafe sizes. Received the machine and it couldn’t even complete the first rinse through. Sending it back for a refund. Don’t waste your money, just get a Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 25, 2022
Hi Hunter. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase the VertuoPlus so that you may continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious cafe style beverages
on November 21, 2022
Posted by: moma2z
[This review was collected as part of a promotion.] This makes me feel so classy when I make coffee at home. I especially love drinking out of my clear Nespresso glass because I can watch all the colors blend together nicely. It was easy to setup but not straightforward to me in terms of pod sizes. I love that it doesn't take up as much space on my counter and I also love the color.
Pros: Wide assortment of capsules to choose from, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Consistent and delicious
on November 21, 2022
Posted by: abashford
from Austin, TX
[This review was collected as part of a promotion.] I've been using my Vertuo Next for a few months now, and I have to say I've been very happy with the quality and consistency of the brew, from espresso drinks to larger coffee drinks. It nests nicely on our countertop, and the nifty design makes disposal of used capsules a breeze. Heats up the water quickly, and most importantly there's a beautiful crema on ever pull. The only downside is that I prefer my coffee drinks slightly hotter than what this produces, but that is more a case of personal preference.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not make coffee hot enough
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 21, 2022
Posted by: ktexidor23
from Clarksville, TN
We bought this almost a year ago and have had so many problems with it. Not only has it been leaking water from the bottom, it won't connect to our wifi, so we cannot update the firmware. We have tried talking this through with customer services and they were unhelpful. We really do not want to waste more money to buy a new one. Buyer beware that Nespresso has not worked out any issues with this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 22, 2022
Thank you for your review, Kathryn. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered under at least a one-year warranty. Please call us directly to speak with a machine expert for comprehensive troubleshooting and next steps. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA