Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Don't get this model
on November 28, 2022
Posted by: kc
from Denver, CO
This machine has been the most frustrating of any Nespresso machine I've had. It was finicky when I first bought it, and had to be replaced, right out of the get go. Now, about a year over (a little more, since I'm out of warranty), the machine has stopped working again, despite doing all the "regular" fixes.
Essentially what happens is for whatever reason it stops wanting to brew... you can clean the spinny thing, empty the capsules, re-fill the water, turn it off/on and nothing works. There's even a thing where you turn the machine upside down to get the spinny thing to become unstuck. At any rate, incredibly frustrating.
My other machine (not Verturo) is almost 5/6 years old and is a champ. I think it's an issue with this model in particular.
That said, love the coffee. Just hate that I have to get a new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 29, 2022
Thank you for your review. We are dismayed to learn about the Vertuo Next issues you experienced with your Vertuo Next machine. We are glad to see you were able to purchase a new Vertuo Plus machine with us. If you have any questions or concerns regarding your new Vertuo Plus machine, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is also available at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good in theory
on November 28, 2022
Posted by: Cindimams
from New Jersey
I bought this machine in March 2021. Excellent in theory- the design, the size, and the coffee options. Also has an app that lets you know when to maintain it. Unfortunately it’s no longer working and I’m out of my warranty. I would choose another machine. I have the mini (original) and it’s a workhorse and I take it on vacation.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
good at first
on November 28, 2022
Posted by: steph
i want to start off by saying i love nespresso! however, the next is trash. we’ve had it for two years. year one, i read tons of stuff about how it leaks, always has issues and other crazy stuff. i had no problems u til my 11th month. then it started leaking (all over my new coffee bar) we sent it in, they fixed it, cool. since then, every month we’ve had a new issue. we have to clean it 1-2 times a week and descale at least once a month. we’ve recently purchased a new nespresso thankfully!
Written by a customer while visiting influenster.com
Customer Rating
1
Don’t buy
on November 27, 2022
Posted by: Heat
I bought this machine about 6 months ago and have used it a handful of times, I descaled it once and then it quit working. And I tried getting a replacement. Don’t suggest this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are sorry to learn you had a disappointing experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please don’t hesitate to contact us again, our Machine Experts will be happy to provide the best resolution for your issues.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely Love it!!
on November 26, 2022
Posted by: Triv
[This review was collected as part of a promotion.] I am a big coffee drinker. I always get coffee when I am out and about, and I always get whole beans to grind for home. Since getting this machine, I dont even want to get coffee out anymore. This is SOOO much better. To be able to have espresso made so easily at home is amazing! There re so many different options from coffee to espresso. I cant say enough good things about my Nespresso. I LOVE IT!!!!
Pros: Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away!!!!
on November 26, 2022
Posted by: Vness
from Chicago iL
I got this for Christmas last year and had to get a replacement TWICE. The coffee is what makes me a customer still and the fact that Nespresso probably realizes this is a bad machine is replacing my machine for a different machine. Don’t get this one. Not worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are dismayed to learn you had to get a replacement for not one, but two of your Vertuo Next machines. We are delighted to learn our Machine Experts were able to aid via our Assistance Service Program. To maintain the health of your machine, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. You should also descale your Vertuo Next machine every 3 months or 300 capsules, whichever comes first. Please do not hesitate to contact us should you need further assistance. Our Machine Experts would be happy to provide you other options should it be necessary. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE
on November 26, 2022
Posted by: ahutsell
[This review was collected as part of a promotion.] I absolutely love the easiness of this product! It is absolutely amazing and is a staple in my kitchen. The pods are great. The packaging is nice and simple yet protective of the product as well. Highly recommended.
Pros: Convenient, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy!
on November 26, 2022
Posted by: Cj42007
from Pennsylvania
Please don’t buy this version. Pick another one. It breaks down and doesn’t last long
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are sorry to learn you had a disappointing experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please don’t hesitate to contact us again, our Machine Experts will be happy to provide the best resolution for your issues.
Written by a customer while visiting Nespresso USA