Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
High Quality At Any Time
on November 29, 2022
Posted by: iro2123
from Orange County, CA
[This review was collected as part of a promotion.] This is my second Nespresso machine and I couldn't be happier. The quality of coffee I can now have at home with ease is such a wonderful, streamlined solution.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Works great until it doesn’t
on November 28, 2022
Posted by: DW
from MN
Like other reviews have mentioned, it works great until it doesn’t. I first received this 2 years ago as a gift, and since then I have gone through 2 more replacements. Customer service was awesome about it! I just wish the machine didn’t quit giving out on me.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Complex but delicious
on November 28, 2022
Posted by: Slbrigh
from San Angelo Texas
[This review was collected as part of a promotion.] I never could get the machine to connect to the app even after resetting it multiple times. Once I finally got it to brew, I needed to learn how to make a fancy drink. After I got it all figured out, I loved it!! Now if I could just understand the flavors are on the capsules.
I love how the capsules automatically remove themselves. I enjoy this machine but I need a lot more guidance than the instructions came with. Practice will make perfect.
I love how the capsules automatically remove themselves. I enjoy this machine but I need a lot more guidance than the instructions came with. Practice will make perfect.
Pros: Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible and beautiful.
on November 28, 2022
Posted by: Mkendles
from Wi
[This review was collected as part of a promotion.] This is the most beautiful espresso/coffee maker I’ve ever seen. Definitely makes the kitchen look classy. The pods look cool too and are very easy to use- putting it in and taking it out is a breeze. The brewing time is relatively quick for the espresso and coffee pods I’ve used so far. and there’s this really smooth layer of foam on top of the coffee after it’s brewed it’s a really nice touch. The size of the product is smaller than I would have expected given machines I’ve used in the past but that is part of the reason I love this. Haven’t needed to do any intensive cleaning yet but what I have cleaned has been super easy so far.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don't get this model
on November 28, 2022
Posted by: kc
from Denver, CO
This machine has been the most frustrating of any Nespresso machine I've had. It was finicky when I first bought it, and had to be replaced, right out of the get go. Now, about a year over (a little more, since I'm out of warranty), the machine has stopped working again, despite doing all the "regular" fixes.
Essentially what happens is for whatever reason it stops wanting to brew... you can clean the spinny thing, empty the capsules, re-fill the water, turn it off/on and nothing works. There's even a thing where you turn the machine upside down to get the spinny thing to become unstuck. At any rate, incredibly frustrating.
My other machine (not Verturo) is almost 5/6 years old and is a champ. I think it's an issue with this model in particular.
That said, love the coffee. Just hate that I have to get a new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 29, 2022
Thank you for your review. We are dismayed to learn about the Vertuo Next issues you experienced with your Vertuo Next machine. We are glad to see you were able to purchase a new Vertuo Plus machine with us. If you have any questions or concerns regarding your new Vertuo Plus machine, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is also available at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good in theory
on November 28, 2022
Posted by: Cindimams
from New Jersey
I bought this machine in March 2021. Excellent in theory- the design, the size, and the coffee options. Also has an app that lets you know when to maintain it. Unfortunately it’s no longer working and I’m out of my warranty. I would choose another machine. I have the mini (original) and it’s a workhorse and I take it on vacation.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
good at first
on November 28, 2022
Posted by: steph
i want to start off by saying i love nespresso! however, the next is trash. we’ve had it for two years. year one, i read tons of stuff about how it leaks, always has issues and other crazy stuff. i had no problems u til my 11th month. then it started leaking (all over my new coffee bar) we sent it in, they fixed it, cool. since then, every month we’ve had a new issue. we have to clean it 1-2 times a week and descale at least once a month. we’ve recently purchased a new nespresso thankfully!
Written by a customer while visiting influenster.com
Customer Rating
1
Don’t buy
on November 27, 2022
Posted by: Heat
I bought this machine about 6 months ago and have used it a handful of times, I descaled it once and then it quit working. And I tried getting a replacement. Don’t suggest this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are sorry to learn you had a disappointing experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please don’t hesitate to contact us again, our Machine Experts will be happy to provide the best resolution for your issues.
Written by a customer while visiting Nespresso USA