Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Helping my cholesterol
on December 1, 2022
Posted by: Chris
from Florida
[This review was collected as part of a promotion.] Nesspresso coffee is so good I don’t have to use creamer for the first time in my life. I love all the different flavors and intensities. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick and easy
on November 30, 2022
Posted by: Duke300
from Phoenix Arizona
[This review was collected as part of a promotion.] I have owned my Vertuo Plus for more than three years, it makes perfect coffee every time. This machine slightly more compact, takes up little counter space and is so quick and easy, perfect coffee with no mess.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wouldn’t buy another one
on November 30, 2022
Posted by: Disappointed Customer
from Texas
It was good for the first two years. Now I can’t get it from overflowing. I’ve tried resetting multiple times and continue to have issues. In addition, when it does finally work, it goes into cleaning mode after just a few uses. Love the Nespresso coffee, but definitely disappointed with the lifetime of this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 1, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
The rose gold color IS NOT rose gold
on November 30, 2022
Posted by: Sierra
from Windsor, VT
I just got my machine today, and have to say I was disappointed as soon as I pulled it out of the box. I ordered the Vertuo Next Premium in the rose gold, and the color is awful... it looks nothing like the photos. It is just a dull gold color, no rose to it at all. Very disappointing..
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 1, 2022
Thank you for your review. If you are dissatisfied with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High Quality At Any Time
on November 29, 2022
Posted by: iro2123
from Orange County, CA
[This review was collected as part of a promotion.] This is my second Nespresso machine and I couldn't be happier. The quality of coffee I can now have at home with ease is such a wonderful, streamlined solution.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Works great until it doesn’t
on November 28, 2022
Posted by: DW
from MN
Like other reviews have mentioned, it works great until it doesn’t. I first received this 2 years ago as a gift, and since then I have gone through 2 more replacements. Customer service was awesome about it! I just wish the machine didn’t quit giving out on me.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Complex but delicious
on November 28, 2022
Posted by: Slbrigh
from San Angelo Texas
[This review was collected as part of a promotion.] I never could get the machine to connect to the app even after resetting it multiple times. Once I finally got it to brew, I needed to learn how to make a fancy drink. After I got it all figured out, I loved it!! Now if I could just understand the flavors are on the capsules.
I love how the capsules automatically remove themselves. I enjoy this machine but I need a lot more guidance than the instructions came with. Practice will make perfect.
I love how the capsules automatically remove themselves. I enjoy this machine but I need a lot more guidance than the instructions came with. Practice will make perfect.
Pros: Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible and beautiful.
on November 28, 2022
Posted by: Mkendles
from Wi
[This review was collected as part of a promotion.] This is the most beautiful espresso/coffee maker I’ve ever seen. Definitely makes the kitchen look classy. The pods look cool too and are very easy to use- putting it in and taking it out is a breeze. The brewing time is relatively quick for the espresso and coffee pods I’ve used so far. and there’s this really smooth layer of foam on top of the coffee after it’s brewed it’s a really nice touch. The size of the product is smaller than I would have expected given machines I’ve used in the past but that is part of the reason I love this. Haven’t needed to do any intensive cleaning yet but what I have cleaned has been super easy so far.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA