Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Terribly unreliable
on December 2, 2022
Posted by: Fred
from Indiana
I got my first one as a gift which died within the first 3 months that I had it. Nesspresso shipped me a replacement and I also purchased and additional one just to have as a spare. The replacement they sent died about 8 months after I got it which again Nesspresso replaced. I opened up my "spare" and it brewed 5 cups before it died, Yes Nespresso sent a replacement for that one as well. All in all I have had 5 of these and 3 of them have died. I just got the replacements this week so I have not even used them yet. I love the coffee that these machines make but the reliability is terrible. I know others that have bought one of the other "Virtuo" models and have had no issues. Perhaps it is just something with the "Virtuo Next" models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi Fred. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and your Vertuo Next has been replaced with another Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very unreliable
on December 2, 2022
Posted by: LS
Very unreliable. If you buy this, prepare to spend a lot of time on the phone with Nespresso troubleshooting
Response from Nespresso USABy Nisha B, Customer Service , December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and your Vertuo Next has been replaced with a VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Big Mistake!
on December 2, 2022
Posted by: Marita
from L.A. California
[This review was collected as part of a promotion.] I bought the Nespresso-Vertuo and was totally disappointed. The machine is very and awkward to open and close. I have arthritis and it was very painful to open and close the machine each time. The machine is very loud and noisy. It barely made half a cup of coffee, wasting the coffee pods because I had to use to each time. Also, if there is not enough water in the containers it won't warn you it just makes a few drops of coffee. It's hard to get the used pods out to clean it out. The water container is also hard to reach and remove and replace. The worst part is that the coffee is only lukewarm, so by the time I got to work with my thermos, the coffee was already cold, I work 15 minutes from home.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 5, 2022
Hi Marita. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very Happy!
on December 1, 2022
Posted by: GmaR
from New York
[This review was collected as part of a promotion.] I look forward every evening to my coffee every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Helping my cholesterol
on December 1, 2022
Posted by: Chris
from Florida
[This review was collected as part of a promotion.] Nesspresso coffee is so good I don’t have to use creamer for the first time in my life. I love all the different flavors and intensities. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick and easy
on November 30, 2022
Posted by: Duke300
from Phoenix Arizona
[This review was collected as part of a promotion.] I have owned my Vertuo Plus for more than three years, it makes perfect coffee every time. This machine slightly more compact, takes up little counter space and is so quick and easy, perfect coffee with no mess.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wouldn’t buy another one
on November 30, 2022
Posted by: Disappointed Customer
from Texas
It was good for the first two years. Now I can’t get it from overflowing. I’ve tried resetting multiple times and continue to have issues. In addition, when it does finally work, it goes into cleaning mode after just a few uses. Love the Nespresso coffee, but definitely disappointed with the lifetime of this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 1, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
The rose gold color IS NOT rose gold
on November 30, 2022
Posted by: Sierra
from Windsor, VT
I just got my machine today, and have to say I was disappointed as soon as I pulled it out of the box. I ordered the Vertuo Next Premium in the rose gold, and the color is awful... it looks nothing like the photos. It is just a dull gold color, no rose to it at all. Very disappointing..
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 1, 2022
Thank you for your review. If you are dissatisfied with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA