Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
2 machines, faulty button
on December 5, 2022
Posted by: BMS
from Colorado
We've gone through 2 of these machines - both lasted <9 months. The button/electronics was faulty both times. Although this is frustrating, Nespresso has been very helpful and has offered to replace the machine both times.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 6, 2022
Thank you for your review of the Nespresso Vertuo Next. We understand your frustration, and assure you, your satisfaction as a Nespresso customer is our highest priority. Please contact us with any additional concerns at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE
on December 5, 2022
Posted by: Alexa
from El Paso Texas
[This review was collected as part of a promotion.] I have had many coffee makers and this one by far is the best one I’ve ever owned highly recommend I tell everyone to get it. My dad got one my friend got one I will keep recommending this forever! In love with it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great household addition
on December 5, 2022
Posted by: Coffee Girl
from Portland, OR
[This review was collected as part of a promotion.] We have had many, many electric coffee machines and finally got a Nespresso, we love it! Makes delicious and beautiful espresso shots and cups every time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee selection
on December 5, 2022
Posted by: Amy
from Seattle
[This review was collected as part of a promotion.] Great to have many different coffee favorites and coffee makers
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine great coffee!
on December 3, 2022
Posted by: Kiki
from Us
I bought this machine one month ago and I'm so glad I did great coffee!:)
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hit or miss but won’t take the risk. AVOID.
on December 3, 2022
Posted by: P
from Killeen, TX
Got this for a few months.. didn’t stand very good. Started with leaks, burnt coffee, coffee grounds on cup.. returned. on to my next Vertuo Next.. hope this one treats me well!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and a new Vertuo Next is on its way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Takes up more counter space and feels cheep.
on December 3, 2022
Posted by: RichSal
from Denver, Co
Will be turning it. It does not fit on our coffee bar, that’s the main reason. The other machines allow you to put the water container on the side, this one does not so it will not fit where my old machine used to sit. Also the water container is so small. The lever that opens the top is so jerky, not smooth, seems like it’s going to break or get worse easily. Just overall king of a crappy design for what it costs. Never even used it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to return the Vertuo Next and purchase a VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not reliable - expect the blinking death lights
on December 3, 2022
Posted by: K and C
from Missouri
Like MANY other reviewers, we have not had a good experience with the Vertuo Next. When it works it makes wonderful coffee. But when it doesn't... Let me start by saying we only use filtered water. Issue settled. We went through 3 machines in 2 years - the first one only lasted a week. Each machine had the same fatal flaw - the amber light double-blink of death. After all cleansing rituals, descaling, factory resetting and exorcism, we would end up calling customer support and they happily send out another machine. This last time we "downgraded" (by choice) to the Evoluo and are very happy. Of course, it's only been a month! I would hope Nespresso would seriously investigate this problem, as it's costing them money! It's clearly a simple electrical component flaw, but it's a real thing. You know others are experiencing the same when you can find YouTube videos on how to fix it - or NOT fix it!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and an Evoluo is on its way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA