Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Awesome new version
on October 2, 2022
Posted by: kent2912
from 72718
[This review was collected as part of a promotion.] This is a wonderful new version for their pod system. It’s very easy to use and doesn’t take up much space on your counter. I love how they’re recycling all the pods now too. If you want something simple, this is it.
Pros: Has Delicious Crema, Makes Delicious Espressos, Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Huge Upgrade
on October 2, 2022
Posted by: jazzyjohn
from Miami, FL
[This review was collected as part of a promotion.] First off, this is an upgrade from my previous machine. The machine is better in a multitude of ways over previous versions. First off, the sleek styling on the side feels more luxurious, feels more sturdy and less like cheap plastic that will fall off. The paneling is very nice in short all around the unit.
Secondly, the new pods are delicious. I know it's not real crema, but it makes even more crema and it tastes delicious like real crema. It's amazing. I don't know how the do this magic but it's brilliant.
The unit preheats and dispenses quickly and more evenly. It's pretty loud still but seems the same.
This is my new daily caffeine driver, very happy with this machine. It's improved in many ways over previous generations and it fits in such a small footprint in any kitchen it's a no brainer to get it, even if you are a coffee snob like me, it's a great addition for a quick crema hit.
Pros: Convenient, Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not impressed
on October 3, 2022
Posted by: daischop
from Eastern TN
[This review was collected as part of a promotion.] I was really excited to get this coffee machine for my kitchen, ready to try a fresh cup of coffee. The instructions were easy enough and straight forward. As a bonus, I ended up with coffee to try.
So while this is a pretty cool machine, the coffee just spewed and splattered once done. I didn't enjoy it and the flavors for me just didn't taste good. But mainly the coffee was just a mess as it came out. Ended up giving the machine away to a local goodwill.
Response from Nespresso USABy Katy R., Customer Service, October 4, 2022
We're disappointed to hear this, and we hope you know that we're always here to help. All machines are covered under a one year warranty, and this is certainly not the experience we intend for our valued customers like you. Should you run into any additional issues, please call us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works wonders
on October 4, 2022
Posted by: rrr75252
from Dallas Tx
[This review was collected as part of a promotion.] I am just in love with this vertuo next. I love how good everything taste it was delicious. It was effortless to put everything together and cleaning the machine was super fast, everything about this machine is absolutely wonderful. The design is well made, and I can tell that its of great quality. I recommend this awesome machine, it has exceeded my expectations. I was supper excited with everything that came with it. I am overjoyed and definitely recommend this product.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Good
on October 4, 2022
Posted by: Aisha
from CT
[This review was collected as part of a promotion.] This machine makes the coffee so good. It froths it and everything. I just bought new expresso pods in different flavors. I’m super excited to try it. As for the machine itself. It’s very pretty with the rose gold tones. But it is very basic. It doesn’t have a timer or cup size option. And it is a little loud. It has a small water capacity, so I have to fill it everyday. Other than that it works great.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy, Does not have a built-in milk frother, Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing cup of coffee
on October 4, 2022
Posted by: MyThreeSons
from Wes
[This review was collected as part of a promotion.] Wow, I wasn't sure what to expect of this Vertuo coffee machine, but I am absolutely blown away at the cup of coffee this brews. I cannot even compare it to my traditional or other single serve unit I own. I would not hesitate to pick one of these up for an amazing cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good But...
on October 4, 2022
Posted by: CookieGirl
from OR
[This review was collected as part of a promotion.] I've had this for a couple of weeks and so far I see some pros as well as cons. It's really nice to be able to quickly and easily make my coffee in the morning--the pods are really convenient and the flavors/quality are excellent--and it's simple enough to brew a variety of sizes based on preference. It's also a relatively small machine so it's great that it doesn't take up a lot of counter space and besides that it just LOOKS sleek. Admittedly, the esthetic of it is quite chic (and it comes in different colors). A couple of things to note, though: the pods are a bit pricey to repurchase. Granted, they can be bought from different retailers but it will ultimately cost more than a basic coffeemaker, of course. Another thing that I've noticed is that the machine leaks slightly and this is inconsistent but a bit annoying to clean up. Overall I LIKE this particular model but I'm not 100% in love with it and while so far I'm enjoying using it there are those couple of things that I would change if given the option.
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Coffee Maker
on October 8, 2022
Posted by: ranad87
from cartersville, ga
[This review was collected as part of a promotion.] This coffee maker is one of my favorites because it's the best. The coffee machine has a stunning rose gold finish. At first, I was unable to comprehend how the machinery worked. The moment I figured it out, I was an automatic coffee maker. The machine has several sized pods that can accommodate different mug sizes. They all have amazing palate diversity. I enjoy the ability to change the cup holder to fit the specific pod you are using. Cleanup is straightforward because the coffee maker's side holds the used pods after use. I like how it takes care of everything while making sure the coffee is at the right pressure, temperature, and other factors. The equipment operates quietly and does
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA