Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Frustrating
on December 10, 2022
Posted by: Ellie
from San Diego ca
Bought it this month. Is very loud, unable to connect to wifi. Keeps telling me wrong password which is not and it just don’t connect.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, Ellie. We are sorry to learn you are experiencing issues with your Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call us at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed
on December 9, 2022
Posted by: CC
from Greensboro, NC
[This review was collected as part of a promotion.] I love my Nespresso so much. I use it at least once a day. Over the holiday, I had to use another coffee maker and really missed the quality of my Nespresso coffee. Will never go back! My friends referred it to me and I have now referred it to friends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on December 9, 2022
Posted by: Kitty
from Buffalo, NY
[This review was collected as part of a promotion.] Bought this almost a year ago now & I could not be happier. The coffee tastes so good, not watered down at all. Love all the different flavor options as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nope Nope Nope…not this model!!
on December 9, 2022
Posted by: Cougarhood
from Boise, ID
As a happy Nespresso drinker for years, this model is a galactic disappointment. It doesn’t even deserve 1 star. Reading through the reviews, I take some comfort in knowing my troubles are not at all uncommon. Completely failing after maintenance and descaling; blinking lights of machine death. Tragic. I have expected such failings from other single-use machines; however, not these. And please, Nespresso, spare me the lip service about you are sorry to learn of my disappointment but are pleased customer service excels. The company is known for concierge level service and has been for years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We understand how concerning machine issues can be. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not sure
on December 8, 2022
Posted by: JD
from West Hollywood
I think this machine is programmed to break down after warranty… mine went down the 2nd day after passing the 2 year warranty. I cleaned it, restarted it, did all research I could.. whether it making coffee or not depends on the mood of the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy and satisfying!
on December 8, 2022
Posted by: Finn likes espresso
from Manasquan
[This review was collected as part of a promotion.] So easy to use! Suits everyone’s needs! Different sizes are perfect!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso
on December 8, 2022
Posted by: KDC
from San Antonio Texas
[This review was collected as part of a promotion.] We are on our 3rd Nespresso machine in 15 years, I won’t even consider buying a different brand, the coffee doesn’t compare. We love all of the coffees!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loveeeee
on December 8, 2022
Posted by: Gilda
[This review was collected as part of a promotion.] Love it. Best coffee better than any other.
They have the best coffee
They have the best coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA