Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love the quality
on September 28, 2022
Posted by: Lm124906
from Columbus, OH
[This review was collected as part of a promotion.] This expresso machine is very easy to use. I love the dark black that makes it look very modern and fits into my kitchen design well. I also like that it is on the smaller side and doesn't take up much counter space and is easy to store if I don't want to leave it out. The quality of the machine is very high quality and isn't easily breakable or crackable. The only downfall I have found is that the water tank is only big enough for 2 or 3 cups which means having to refill it every morning so everyone in my household gets enough coffee. The pod variety it comes with is perfect for everyone to find something that they like. It does come with a milk frother so you have everything you need for the perfect cup right away.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
At least it makes coffee
on September 28, 2022
Posted by: TracyB
from Louisville, KY
[This review was collected as part of a promotion.] We purchased this model after our old one finally bit the dust. This one is so loud that you can't have a conversation while it's brewing. The compartment for the used pods is so small that I have problems putting my hand in there to get them out. There are other versions of machines out there are easier to use. I'm going to try to return this. It's not worth it.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I LOVE IT
on September 28, 2022
Posted by: johann17
from KS
[This review was collected as part of a promotion.] I got Nespresso Vertuo Next Premium and I love this product because it is so easy to use just the touch of a button gives me the best coffee in my home from espressos, coffee, barista creations, and carafe allowing me to choose from six different pour sizes for my convenience, offers 30+ coffee blends and more, and fully recyclable capsules. This product is a fantastic buy and I am delighted to own one.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small, but great Espresso!
on September 29, 2022
Posted by: KyleH
from Kansas City, KS
[This review was collected as part of a promotion.] This machine is so small but delivers such a win for my household. The compact, sleek design looks amazing left out on my countertops. We have limited counter space and want to be able to make espressos and regular coffee and this does a superb job of both. I love that the machine doesn't have to be programmed for each cup, whether we are making a carafe of coffee for our family to share, or just a single espresso to help me get through an afternoon. I don't have to switch any modes and the machine just knows what to do. The coffees and espressos are both the same quality as if I was to go get take out coffee, but much more affordable. We have friends with larger Nespresso machines and this is the same quality as the more expensive lines, just more compact. The only downside is I still have to use a separate milk frother, but the coffee is so smooth and delicious that I can't imagine owning anything else.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Does not have a built-in milk frother
Written by a customer while visiting Nespresso USA
Customer Rating
5
The next great coffee
on September 30, 2022
Posted by: Lolo81
from Ramer al
[This review was collected as part of a promotion.] I am so loving this machine I have learned a whole new level of layered coffee. I feel like I am my own coffee expert even if it is trial and error. The nespresso next heats the water quick to make a hot cup every time
.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine
on October 1, 2022
Posted by: La s
Do no buy this machine. Incredibly glitchy and high maintenance.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 3, 2022
Thank you for your review. We are dismayed that the Vertuo Next machine has not met your expectations at this time. We invite you to contact our Machine Experts at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help regarding any technical issues you may be experiencing.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this
on October 1, 2022
Posted by: La s
Extremely frustrating and finicky - don’t buy this
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So many options!
on October 2, 2022
Posted by: Saratina
from Alpena, MI
[This review was collected as part of a promotion.] Sleek, pleasant to look at, and easy to use! There's an app that you can connect your device to the Vertuo. The app allows uou to update firmware, keep track of pods, and order more when you want. There are so many options for flavors, sizes, and strength of your coffee drink. So many options and easy to use for beginner or advanced coffee drinkers!
Pros: Convenient, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA