Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Not sure
on December 8, 2022
Posted by: JD
from West Hollywood
I think this machine is programmed to break down after warranty… mine went down the 2nd day after passing the 2 year warranty. I cleaned it, restarted it, did all research I could.. whether it making coffee or not depends on the mood of the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy and satisfying!
on December 8, 2022
Posted by: Finn likes espresso
from Manasquan
[This review was collected as part of a promotion.] So easy to use! Suits everyone’s needs! Different sizes are perfect!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso
on December 8, 2022
Posted by: KDC
from San Antonio Texas
[This review was collected as part of a promotion.] We are on our 3rd Nespresso machine in 15 years, I won’t even consider buying a different brand, the coffee doesn’t compare. We love all of the coffees!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loveeeee
on December 8, 2022
Posted by: Gilda
[This review was collected as part of a promotion.] Love it. Best coffee better than any other.
They have the best coffee
They have the best coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on December 8, 2022
Posted by: KBKJ
from Minneapolis, Minnesota
[This review was collected as part of a promotion.] My parents have the original Nespresso machine and we have always loved the Nespresso coffee. Finally bought one for our house and am so glad we did! It's a treat every morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes wonderful drinks
on December 8, 2022
Posted by: HomeschoolMom
from Moline, IL
[This review was collected as part of a promotion.] I recently discovered that I do not like regular coffee, but espresso is great. I have tried multiple machines in the past that claimed to make iced coffee, but they were just regular coffee machines disguised as fancy machines. This Nespresso machine is so simple to use, and I love the app that allows me to connect it to the machine. I have tried several different pods in this machine and found the espresso pods are the best. It brews some very tasty coffee according to my husband. The machine automatically knows which types of pods you put in it, so there are no extra settings to mess with. I have found that there are not very many coffee pod options available for this version of Nespresso versus others, which is not a big deal, but I do hope they come out with more options. This machine is compact and fits in a very small spot on my coffee counter. The water tank is easy to remove and fill, and the pod container is easy to empty. Overall, this machine makes some pretty good espresso and I can make my own version of a white chocolate mocha that tastes better than that coffee shop I will not name. This has been a great alternative to buying iced coffee out of the home all the time. Highly recommended.
Pros: Convenient, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Not enough variety of coffee available, Not enough variety of espressos available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, but Vertuo Next not reliable!
on December 8, 2022
Posted by: Carol13
from Providence, RI
I bought this machine 12/2020...My review is about the machine itself which only lasted me exactly two years. I kept with cleaning cycle 1x a week and descaling every 3 months. Despite my efforts to keep up with maintenance the machine died on my yesterday. It makes sound like if it is brewing but then a red light comes up and notification on my cell indicating the machine is not recognizing the capsule. I called Nespresso, and they will be sending me a replacement. However, I think it is time for Nespresso to research what's going on with Vertuo Next machines. It seems everyone that experiences an issue with this machine, has the same. Again my review is about the machine itself as I love my nespresso coffee :-)
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We are glad to hear that you were able to request a replacement for your malfunctioning machine, and your feedback will be forwarded on to the appropriate department for further review. If you require further assistance, we invite you to call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good but don't last long
on December 7, 2022
Posted by: Liz
Worked fine for a year then started to get some issues. Les than 2 years and it is out of order. The same issues as other are describing . I was hoping for a longer use as we are only 2 of us and drink coffee only few times a week. Will try another model. Hopefully it will last longer.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA