Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Best gift I have ever received
on December 11, 2022
Posted by: Whit
from Richmond, VA
[This review was collected as part of a promotion.] In college, I started drinking coffee every day, and since then, I definitely partake in coffee throughout the day and afternoon. I had a coffee machine that was not an espresso for many years and loved it. However, when my brother gave me this machine as a thank you gift, I have been blown away by the flavor of coffee and how easy it is to use! I have also given these machines away as gifts and each person I give it to loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not sure Nespresso is worth the hassle
on December 11, 2022
Posted by: BruceM
from Surprise, AZ
Purchased first Nespresso Next Deluxe in October 2021, loved the coffee but the machine quit working in early December. Called Nespresso and after attempting to fix it by phone they went ahead and replaced it with a down grade. After 2 months they kind of honored the warranty. Used the new machine 5 months before taking off for a three month trip. Returned home in September and started using machine #2 again. 3 months later and Fast forward to now, after 8 months of use this Nespresso Next quit working. Called company again and again after attempting to trouble shot the machine by phone they decided this one was bad as well. So they replaced it by down grading me again. Not sure the hassle has been worth the good coffee.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machines. All Nespresso VertuoLine range machine models come with a one-year warranty, and we provide lifetime troubleshooting support. Troubleshooting must always be performed if there is a machine issue to determine the best resolution. We can assure all models internally function and operate the same, the differences are the style and outer appearance of the machines. There is no upgrade or downgrade between the models. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy, cost effective, diverse and delicious
on December 10, 2022
Posted by: KKLS
from VIRGINIA
[This review was collected as part of a promotion.] Nepresso coffee allows me to try various coffee types without being stuck with an entire bag. Quick to make in the machine and crema means no added taste or fat with extra cream.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso never disappoints!
on December 10, 2022
Posted by: JanK
from Indiana
[This review was collected as part of a promotion.] We are long time Nespresso users and it is the best and easiest way to have great coffee at home. Great selection of coffee pods!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating
on December 10, 2022
Posted by: Ellie
from San Diego ca
Bought it this month. Is very loud, unable to connect to wifi. Keeps telling me wrong password which is not and it just don’t connect.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, Ellie. We are sorry to learn you are experiencing issues with your Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call us at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed
on December 9, 2022
Posted by: CC
from Greensboro, NC
[This review was collected as part of a promotion.] I love my Nespresso so much. I use it at least once a day. Over the holiday, I had to use another coffee maker and really missed the quality of my Nespresso coffee. Will never go back! My friends referred it to me and I have now referred it to friends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on December 9, 2022
Posted by: Kitty
from Buffalo, NY
[This review was collected as part of a promotion.] Bought this almost a year ago now & I could not be happier. The coffee tastes so good, not watered down at all. Love all the different flavor options as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nope Nope Nope…not this model!!
on December 9, 2022
Posted by: Cougarhood
from Boise, ID
As a happy Nespresso drinker for years, this model is a galactic disappointment. It doesn’t even deserve 1 star. Reading through the reviews, I take some comfort in knowing my troubles are not at all uncommon. Completely failing after maintenance and descaling; blinking lights of machine death. Tragic. I have expected such failings from other single-use machines; however, not these. And please, Nespresso, spare me the lip service about you are sorry to learn of my disappointment but are pleased customer service excels. The company is known for concierge level service and has been for years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We understand how concerning machine issues can be. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA