Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
My Coffee Machine
on December 12, 2022
Posted by: sjb
from Omaha, NE
[This review was collected as part of a promotion.] I have been using Nespresso machines for about 9 years and just received the Vertuo Next machine a couple of days ago. So far the coffee is great and the machine is much quieter than my old machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good Coffee, poor machine quality
on December 12, 2022
Posted by: JC
I've had 3 of these now and the 3rd one's the charm. Both others start out great and within 3 months start leaking. The coffee is great, but the machine fails. I tried calling customer support. I would have like them to just replace it, but they want you to send it in to fix. It's easier just to return and try again. At least that's what I thought the first time. Then it happened again. Looked online and it seems to be a pretty common issue with this model. Tried again a third time. And it seems to be holding up, 9 mos now. But it does leak on the carafe pods and when I do the cleaning cycle? Ugh.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, JC. We are sorry to learn your Vertuo Next machine has not met your expectation. However, we are pleased to learn that after a few attempts of troubleshooting our Machine Experts were able to resolve your issue. Please keep in mind your machine does come with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, non-reliable machine.
on December 12, 2022
Posted by: JohnS
from Waco, Tx
I am on my 3rd machine. Great coffee when it works. First machine leaked out the bottom. Second machine would not brew. All other functions worked (descaling, flush...etc.) But, I wasted alot of pods trying to get unit to make coffee. If this Third unit breaks, I will be going to Keurig machine. We have a Keurig machine at work and it brews @ 10 pods everyday....no issues since we bout it 3 years ago. Keurig coffee does not taste as good. But, it brews every time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , December 15, 2022
Hi, John. We understand your frustration regarding the Vertuo Next and are glad to see that you have spoken to a Machine Expert. If you have any questions or concerns regarding your new Vertuo Next machine, please contact us 24 hours a day 7 days a week at 800-562-1465. Service is also available at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, wrong machine
on December 11, 2022
Posted by: llamia
from PR
I have bought 3 of this units in less than 2 years, they'll always have issues. Coffee is great but vertuo next is not a good product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuonNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your machine issues to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best gift I have ever received
on December 11, 2022
Posted by: Whit
from Richmond, VA
[This review was collected as part of a promotion.] In college, I started drinking coffee every day, and since then, I definitely partake in coffee throughout the day and afternoon. I had a coffee machine that was not an espresso for many years and loved it. However, when my brother gave me this machine as a thank you gift, I have been blown away by the flavor of coffee and how easy it is to use! I have also given these machines away as gifts and each person I give it to loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not sure Nespresso is worth the hassle
on December 11, 2022
Posted by: BruceM
from Surprise, AZ
Purchased first Nespresso Next Deluxe in October 2021, loved the coffee but the machine quit working in early December. Called Nespresso and after attempting to fix it by phone they went ahead and replaced it with a down grade. After 2 months they kind of honored the warranty. Used the new machine 5 months before taking off for a three month trip. Returned home in September and started using machine #2 again. 3 months later and Fast forward to now, after 8 months of use this Nespresso Next quit working. Called company again and again after attempting to trouble shot the machine by phone they decided this one was bad as well. So they replaced it by down grading me again. Not sure the hassle has been worth the good coffee.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machines. All Nespresso VertuoLine range machine models come with a one-year warranty, and we provide lifetime troubleshooting support. Troubleshooting must always be performed if there is a machine issue to determine the best resolution. We can assure all models internally function and operate the same, the differences are the style and outer appearance of the machines. There is no upgrade or downgrade between the models. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy, cost effective, diverse and delicious
on December 10, 2022
Posted by: KKLS
from VIRGINIA
[This review was collected as part of a promotion.] Nepresso coffee allows me to try various coffee types without being stuck with an entire bag. Quick to make in the machine and crema means no added taste or fat with extra cream.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso never disappoints!
on December 10, 2022
Posted by: JanK
from Indiana
[This review was collected as part of a promotion.] We are long time Nespresso users and it is the best and easiest way to have great coffee at home. Great selection of coffee pods!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA