Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Coffee Heaven
on December 13, 2022
Posted by: McFrothy
from Louisiana
[This review was collected as part of a promotion.] My Nespresso has truly been a joy waking up to in the morning! The brew is so rich and smooth. I love the ease of the app for product maintenance and ordering coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Quality Coffee
on December 13, 2022
Posted by: Selena
from Austin
[This review was collected as part of a promotion.] The Nespresso has been my hobby since I purchased it. I love the quality of the pods and still cannot comprehend how a simple machine can make coffee so well. Definitely worth the price.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee machine out there!
on December 13, 2022
Posted by: Vperez
from CA
[This review was collected as part of a promotion.] I have absolutely fell in love with the Nespresso Vertuo Next premium coffee machine. I use it every single day it was super easy to setup. I like all of its features down to the small size that can fit anywhere. One of the main things that I love about the machine is when lifting up to add another coffee pod it has these metals rails that lift up the old pod and throws the pod down its little trash compartment. The machine has an app that connects to your phone and from there you can setup, fix or simply see if your machine needs a reset. Now can we talk about the amazing coffee, the machine is able to read the pods so it serves you according to the serving size of the pod. It heats up the water in less than a minute and you will have your delicious rich tasting coffee, latte or cappuccino in your hands without having to drive anywhere. Overall this machine is amazing and will be ordering more coffee!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect in every way
on December 12, 2022
Posted by: Meredith
from Allentown, pa
[This review was collected as part of a promotion.] Love the small size of this machine and the sleek white color it comes in. Favorite feature is brewing the carafe to share with my husband.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Coffee Machine
on December 12, 2022
Posted by: sjb
from Omaha, NE
[This review was collected as part of a promotion.] I have been using Nespresso machines for about 9 years and just received the Vertuo Next machine a couple of days ago. So far the coffee is great and the machine is much quieter than my old machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good Coffee, poor machine quality
on December 12, 2022
Posted by: JC
I've had 3 of these now and the 3rd one's the charm. Both others start out great and within 3 months start leaking. The coffee is great, but the machine fails. I tried calling customer support. I would have like them to just replace it, but they want you to send it in to fix. It's easier just to return and try again. At least that's what I thought the first time. Then it happened again. Looked online and it seems to be a pretty common issue with this model. Tried again a third time. And it seems to be holding up, 9 mos now. But it does leak on the carafe pods and when I do the cleaning cycle? Ugh.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, JC. We are sorry to learn your Vertuo Next machine has not met your expectation. However, we are pleased to learn that after a few attempts of troubleshooting our Machine Experts were able to resolve your issue. Please keep in mind your machine does come with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, non-reliable machine.
on December 12, 2022
Posted by: JohnS
from Waco, Tx
I am on my 3rd machine. Great coffee when it works. First machine leaked out the bottom. Second machine would not brew. All other functions worked (descaling, flush...etc.) But, I wasted alot of pods trying to get unit to make coffee. If this Third unit breaks, I will be going to Keurig machine. We have a Keurig machine at work and it brews @ 10 pods everyday....no issues since we bout it 3 years ago. Keurig coffee does not taste as good. But, it brews every time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , December 15, 2022
Hi, John. We understand your frustration regarding the Vertuo Next and are glad to see that you have spoken to a Machine Expert. If you have any questions or concerns regarding your new Vertuo Next machine, please contact us 24 hours a day 7 days a week at 800-562-1465. Service is also available at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, wrong machine
on December 11, 2022
Posted by: llamia
from PR
I have bought 3 of this units in less than 2 years, they'll always have issues. Coffee is great but vertuo next is not a good product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuonNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your machine issues to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA