Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Great Coffee machine but not the best nespresso
on September 2, 2022
Posted by: Mvall
from Florida
[This review was collected as part of a promotion.] I'm a nespresso lover, I have had all the machine models and they make the best coffee you will have at home, without the necessity of a complicated and sophisticated machine.
Just open, put the coffee capsule inside, press the button and the best coffee is ready for you to enjoy.
The machine is extremely easy to use and have low and basically no maintenance.
I this is your first nespresso, you are going to love it.
But if you have had a previous model, this machine will be a Little bit slower. It takes 1 minute to make your coffee.
The other disappointing thing is that it has Bluetooth and wifi, but is not a smart machine there's is nothing that the machine will do.
But if this is your 1st machine you are going to love it so much.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Too Expensive, Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine
on September 3, 2022
Posted by: Momx4boys
from San Diego
[This review was collected as part of a promotion.] I got the Nespresso Vertuo Next a few days ago. I love the versatility of this machine, it can make an espresso, double espresso, gran lungo, a mug of coffee or a carafe. After the initial setup It’s easy to use, just pop the capsule in the machine, close/lock the lid, and press the button. The machine measures the correct amount of water according to the type of capsule you’re using and prepares the perfect cup. But you can adjust this by pressing the button again for more water, or pressing it again to stop the water. Very easy to find your Perfect balance. I also love the slim design, it doesn’t take up much counter space, perfect for those in an apartment, motor home, or anywhere else you have limited space but need coffee! The only issue I’ve had was trying to set up the Bluetooth/Wi-Fi, the directions aren’t very clear and I couldn’t get my phone to pair with my Wi-Fi initially, with some technical knowledge and patience I finally got it working. You don’t need to pair it to use the machine, so I want to worried about it. I’ve enjoyed using this machine and would absolutely buy it again.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it
on September 3, 2022
Posted by: briguy
[This review was collected as part of a promotion.] I have loved having this coffee maker. It is much smaller than most coffee makers but it makes it perfect for a single serving. I actually keep it next to my bed so I can make a cup without having to get up and go to the kitchen!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Just ok
on September 4, 2022
Posted by: aspittle3
from Middletown, Pa
[This review was collected as part of a promotion.] We currently own the Vertuo Duo. I can't find fault with the way that is set up or it's function. I am sorry to say it is not the same for the next. To start with, and yes this is my view point only, why in the heck to you need wifi to make coffee? The lay out of the NEXT I feel is not a good either. The water canister is in the rear of the machine, instead of on the side. If you have your machine on the counter under shelves, it is difficult to get out to fill. The plastic feels a good bit thinner than the previous model. It may be just me, but I also think it is louder than the duo as well. The food side, the coffee comes out perfectly. The cleaning feature is smart and easy to access with the multi push of the main button. I do think it looks nice on the counter. Over all I'd pick a different model, but the function of this one does seem to be ok.
Cons: Other
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Machine broke after a month of regular use
on September 6, 2022
Posted by: vash
from Virginia
I had Vertuo next machine from last 1 year now. I haven't been using it much though, just occasionally as I was not a coffee affectionate. Last month I suddenly started using it making 1 coffee a day and machine broke down really bad. It stopped brewing coffee all of a sudden. multiple cleaning or descaling did not work. Finally I found from the phone app that its a barcode read issue. I had to waste multiple capsules to test after cleaning machine but it did not revive. When i lifted machine I saw it has been leaking water under it for many days. I think this machine has nothing good except its modern design. I recently purchased the older Vertuo model and I noticed that Vertuo makes so much less noise than my older Next model. 3 stars for Nespresso, not the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, September 7, 2022
Thank you for your review, Vash. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great features, good coffee
on September 7, 2022
Posted by: Nene87
from Jamestown, NY
[This review was collected as part of a promotion.] This Nespresso Vertuo Next coffee machine is really awesome! I've had it for about a week now, use it daily & am enjoying the experience! This machine is made from some recycled plastic, has recyclable pods/half circles & recyclable packaging too! I like recycling & i just needed to mention these little perks because it made me happy! Anyway, this machine is nice, dosent take up much counter space & works great. The water tank is in back, pods go into the top, you lock the top & push start. Good to go after that, the machine is smart & knows the pod & the right size for the best brew! The cup holder base can be adjusted for various cup sizes. After your brew cycle is completed, the circular pod gets ejected into a little trash drawer. That's awesome because you don't have to touch it or have dripping leftover drops to deal with. Just dump & go. The Vertuo next has a few different size drink capacities & many flavors of coffee & espresso available. I haven't looked to see if it also does cocoa or tea but I hope so. It makes great tasting drinks & doesn't take long. It also came with a nice glass which was a nice surprise. Great product that will get lots of use!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!!
on September 8, 2022
Posted by: Aara
from Florida
[This review was collected as part of a promotion.] The Vertuo Next is my family’s favorite now. We love espresso. This makes the perfect espresso much better than from the coffee shop. The froth on top is just perfect. There are various capsules to choose from. The cappuccino and lattes are too good. Buying the milk frother soon. Wish it came with a built in frother. Occupies very less counter space. Modern look that is perfect for my kitchen.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great with caveats
on September 10, 2022
Posted by: Jmtutt
from MN
[This review was collected as part of a promotion.] I’ve had my Nespresso for a few weeks and I have been happy with it so far. It is so intuitive and easy to use. A few notes: I am a coffee drinker by nature, so getting used to the smaller drink size has been an adjustment. Also, I do feel that the drink could be just a little hotter coming out of the machine. Yes, it’s immediately drinkable when made, but who doesn’t love to linger over their cup? By the time I get halfway through, it’s cool. This is probably more of a me issue than a Nespresso issue though. Overall, I’m happy with my purchase, but I have not put my drip coffee maker away quite yet.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA