Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Totally disappointed!
on December 19, 2022
Posted by: KOD
from Yardley, PA
I bought my first Vertuo Next Machine in 2021 and it was working like a charm until it started having problems (e.g. leaking). I called customer service and worked with them to diagnosis the issue. The machine was defective and had to be replaced.
The replacement (exact same machine) was working well until 1 yr and 3 months and it started acting up again. Same scenario (e.g. leaking) and now I was offered the Vertuo Plus machine as a replacement. Wish me luck!!!
Through this process I spoke with 3 different customer service reps (Ray, Shankia and Renee) and even though they were probably reading from a script on how to help me troubleshoot the issues, they were professional and understood my disappointment in the performance of the machines.
I would like to suggest that the company track these issues with these machines and get to the root cause so their customers will be happy and won't have to replace the machines. I really like my Nespresso machine/coffee and each time I've been let down by it's performance. I'm praying it doesn't happened again; otherwise, I'll have to remove myself from the Nespresso family :-(
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
Hi, Karen. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Plus machine. The new Vertuo Plus machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
4
New Nespresso vertio
on December 18, 2022
Posted by: Go
from Tucson az
[This review was collected as part of a promotion.] Just got it and happy so far
I like to make a carafe and then a cup
I like to make a carafe and then a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on December 18, 2022
Posted by: Teenerweeeeener
from Stuart, fl
[This review was collected as part of a promotion.] This is my second vertuo machine, i love them so much! It’s easy, fast, absolutely delicious coffee!! My last one had a malfunction, and customer service was super eager to help us fix the problem. We love everything nespresso!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase !
on December 18, 2022
Posted by: GourmetMami
from Paterson, NJ
[This review was collected as part of a promotion.] Love my nespresso machine! I don’t want to get coffee anywhere but my house!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite part of the day!
on December 18, 2022
Posted by: Lucy
from Denville, NJ
[This review was collected as part of a promotion.] I bought this machine about a month ago and it has been such a treat to have. Actually since I got I don't think I have had coffee from anywhere else (Starbucks, Dunkin, etc). I love how easy it is and how beautiful it looks on my counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee!
on December 17, 2022
Posted by: Leslie
from Mississippi
[This review was collected as part of a promotion.] I searched high and low for truly excellent coffee that I could make at home and avoid the long lines and $ spent at local coffee houses. And I found it. Thanks, Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features and great coffee
on December 17, 2022
Posted by: Brent
[This review was collected as part of a promotion.] I lost my Nespresso Virtuo to hurricane Ian and was lost without my wonderful machine and the finest coffee I've ever enjoyed. Received my new machine five days ago and I'm back in coffee shangri la.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
vertuo
on December 17, 2022
Posted by: christie
from northwest
[This review was collected as part of a promotion.] Christmas gift for a small cabin. Hope to bring the taste of good coffee to our beach cabin.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA