Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Gorgeous, Compact + High Quality
on December 20, 2022
Posted by: Spooky
from Chicago
[This review was collected as part of a promotion.] I’ve read that the “Next” line of Vertuo machines got a bad rap recently, but this machine is wonderful. We got it in the Deep Brown/Bronze Limited Edition color, and it’s really elegant and doesn’t take up much counter space. We’ve really enjoyed going through the coffee sample pack that came with it, and marking down which pods we like best. We even went back to the Nespresso Store for the milk frother a few days later. Better than most coffee shops!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wanted to love it
on December 20, 2022
Posted by: Abby
from Toledo ohio
I bought this in may and it’s completely broken, and so many pods were wasted on the way. I was offered a refurbished machine and 1 sleeve of pods, how can this compare to all the money I’ve spent already on this machine? Hopefully my new one works because I am angry.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 21, 2022
Thank you for your review, Abby. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Additionally, please note that pre-brewed capsules may be used for machine troubleshooting purposes with no risk to the machine. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Couldn’t love my Nespresso machine more.
on December 19, 2022
Posted by: danielleejh
from Miramar, FL
[This review was collected as part of a promotion.] It’s such a great coffee machine that I even bought one for my parents for Christmas. Can’t wait for them to open it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and creamy coffee!
on December 19, 2022
Posted by: Jo994
from Austin
[This review was collected as part of a promotion.] I bought my nespresso a month ago, and absolutely love it! The coffee is creamy and foams nicely. There’s only one button, the machine knows if it’s sn espresso or lungo so no need to press anything else.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Totally disappointed!
on December 19, 2022
Posted by: KOD
from Yardley, PA
I bought my first Vertuo Next Machine in 2021 and it was working like a charm until it started having problems (e.g. leaking). I called customer service and worked with them to diagnosis the issue. The machine was defective and had to be replaced.
The replacement (exact same machine) was working well until 1 yr and 3 months and it started acting up again. Same scenario (e.g. leaking) and now I was offered the Vertuo Plus machine as a replacement. Wish me luck!!!
Through this process I spoke with 3 different customer service reps (Ray, Shankia and Renee) and even though they were probably reading from a script on how to help me troubleshoot the issues, they were professional and understood my disappointment in the performance of the machines.
I would like to suggest that the company track these issues with these machines and get to the root cause so their customers will be happy and won't have to replace the machines. I really like my Nespresso machine/coffee and each time I've been let down by it's performance. I'm praying it doesn't happened again; otherwise, I'll have to remove myself from the Nespresso family :-(
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
Hi, Karen. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Plus machine. The new Vertuo Plus machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
4
New Nespresso vertio
on December 18, 2022
Posted by: Go
from Tucson az
[This review was collected as part of a promotion.] Just got it and happy so far
I like to make a carafe and then a cup
I like to make a carafe and then a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on December 18, 2022
Posted by: Teenerweeeeener
from Stuart, fl
[This review was collected as part of a promotion.] This is my second vertuo machine, i love them so much! It’s easy, fast, absolutely delicious coffee!! My last one had a malfunction, and customer service was super eager to help us fix the problem. We love everything nespresso!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase !
on December 18, 2022
Posted by: GourmetMami
from Paterson, NJ
[This review was collected as part of a promotion.] Love my nespresso machine! I don’t want to get coffee anywhere but my house!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA