Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
The best pod style coffee maker
on December 21, 2022
Posted by: Ed41
from Indianapolis
[This review was collected as part of a promotion.] I've been using this for several weeks and am still impressed with the quality of this machine. The pod is sensed by the machine and makes adjustments to the brewing depending on the style. If you like expresso without the hassle of brewing it, this is the machine. I usually buy the 7.7 oz pods for a full size coffee and program the machine to fill my cup fully. It's quiet and brews in less than a minute. My only complaint is that there is little to no aftermarket pod support for this so you probably won't find your favorite coffee for this but after using this for a while, the Vertuo pods are some of the best you can get.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Not enough variety of espressos available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Terrible machine, I wouldn’t buy another
on December 21, 2022
Posted by: Jasmine
Do not buy this machine, it is complete junk. I had another vertuo that I loved and continue to pull out of the garage because this one stops working every other week. I purchased this one only because of the larger capsules since they discontinued the 14oz capsules. This machine makes a mess, somehow it back flows into the compartment that catches the used pods. I love nepresso but this machine makes me so angry. DO NOT purchase!
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next
on December 21, 2022
Posted by: Eckerd
from Fair Lawn NJ
I am enjoying the new Vertuo Next model as a new owner of this model. This is an app connected model and factory resets and firmware can be updated. Vertuo Next requires the user to empty the capsule disposal unit more often and I do it each time to drain the water and dispose of the capsule for recycling. Maintaining the machine is different than the Vertuo Plus Deluxe but the cleaning cycle with pressing the button 3 times in 2 seconds is the same. The game changer is the carafe and although there are currently 2 flavors, the Pour Over Coffee is the reason to purchase over the other models. Also I like the way the coffee tastes on this model and I use only bottled water on all Nespresso machines. Descaling will be less using bottled water.
The Rich Brown Deluxe model is beautiful and I like the Deluxe Chrome model as well.
The chipset in this model is currently working well as designed and the key is understanding the lights and when to open the machine and start operation.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick delicious cup of espresso
on December 21, 2022
Posted by: TheTruMJ
from Milwaukee, WI
[This review was collected as part of a promotion.] The best cup of espresso I ever had from an at home machine. The box is well detailed about what your getting, easy to get out & put back. Instructions are very easy to understand, so you can get quickly to making your first cup. Pulling it out the box you see a nice matte black mixed with stainless steel & clear water tank. I was overwhelmed with all the wonderful flavors that were offered to my taste buds to indulge. A three part assemble, fill up with water. Had me ready to place the crystal clear coffee cup & insert pod in. Had me enjoying a delicious cup of espresso faster than I can get my cream frothing. If you love the espresso life, you will definitely love the value that comes from the nespresso.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Gorgeous, Compact + High Quality
on December 20, 2022
Posted by: Spooky
from Chicago
[This review was collected as part of a promotion.] I’ve read that the “Next” line of Vertuo machines got a bad rap recently, but this machine is wonderful. We got it in the Deep Brown/Bronze Limited Edition color, and it’s really elegant and doesn’t take up much counter space. We’ve really enjoyed going through the coffee sample pack that came with it, and marking down which pods we like best. We even went back to the Nespresso Store for the milk frother a few days later. Better than most coffee shops!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wanted to love it
on December 20, 2022
Posted by: Abby
from Toledo ohio
I bought this in may and it’s completely broken, and so many pods were wasted on the way. I was offered a refurbished machine and 1 sleeve of pods, how can this compare to all the money I’ve spent already on this machine? Hopefully my new one works because I am angry.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 21, 2022
Thank you for your review, Abby. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Additionally, please note that pre-brewed capsules may be used for machine troubleshooting purposes with no risk to the machine. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Couldn’t love my Nespresso machine more.
on December 19, 2022
Posted by: danielleejh
from Miramar, FL
[This review was collected as part of a promotion.] It’s such a great coffee machine that I even bought one for my parents for Christmas. Can’t wait for them to open it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and creamy coffee!
on December 19, 2022
Posted by: Jo994
from Austin
[This review was collected as part of a promotion.] I bought my nespresso a month ago, and absolutely love it! The coffee is creamy and foams nicely. There’s only one button, the machine knows if it’s sn espresso or lungo so no need to press anything else.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA