Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Convenient and Compact
on December 22, 2022
Posted by: ktex
from Austin, Texas
[This review was collected as part of a promotion.] This little machine is as smart as it is compact. It is fairly foolproof, so if you have an older relative that loves coffee, it is perfect because it is incredibly easy to set up and use right out of the box. It is perfect for people who want a quick brew without any clean up or fuss. They also offer a wide range of options through the capsule system, so it's easy to please everyone regardless of the kind of coffee or espresso that they prefer...
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next Deluxe Chrome
on December 22, 2022
Posted by: Eckerd
from Fair lawn NJ
This is the Vertuo Next Deluxe model in Chrome by Nespresso. It is working as designed and paired/connected. The Chrome is the ultimate model for the Next series. Coffee is very enjoyable with a partial cleaning cycle run before the brew and afterwards. I look forward to the innovations of Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
DeLonghi Vertuo Next BAD Machine!
on December 22, 2022
Posted by: Rob c
from Nashville, TN
Bought the Vertuo Next after enjoying Nespresso at my sister's house. Learned L8r there are 2 manufacturers (Breville & DeLonghi); ours being made by DeLonghi (the styles between the 2 are slightly different). After 2 months of struggling with leaks, constant "unable to recognize pod" errors, constant rinsing after 3 or 4 pods to try to recognize pods, small water reservoir, clean up the leaks, empty very small used-pod container before the copious excess coffee leaked therein overflows... it's just a bad machine. 2 stars because on the rare occasion it DOES recognize the pod, it makes delicious Nespresso coffee. Boxing it up & bought a Vertuo Plus by Breville.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi Rob! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you purchased a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quieter machine
on December 22, 2022
Posted by: Jordan13
from Melbourne, Fl
[This review was collected as part of a promotion.] This machine was much quieter than my older model. The latching mechanism is a little difficult when people come visit. There is a small learning curve with how to latch the machine to start the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best pod style coffee maker
on December 21, 2022
Posted by: Ed41
from Indianapolis
[This review was collected as part of a promotion.] I've been using this for several weeks and am still impressed with the quality of this machine. The pod is sensed by the machine and makes adjustments to the brewing depending on the style. If you like expresso without the hassle of brewing it, this is the machine. I usually buy the 7.7 oz pods for a full size coffee and program the machine to fill my cup fully. It's quiet and brews in less than a minute. My only complaint is that there is little to no aftermarket pod support for this so you probably won't find your favorite coffee for this but after using this for a while, the Vertuo pods are some of the best you can get.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Not enough variety of espressos available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Terrible machine, I wouldn’t buy another
on December 21, 2022
Posted by: Jasmine
Do not buy this machine, it is complete junk. I had another vertuo that I loved and continue to pull out of the garage because this one stops working every other week. I purchased this one only because of the larger capsules since they discontinued the 14oz capsules. This machine makes a mess, somehow it back flows into the compartment that catches the used pods. I love nepresso but this machine makes me so angry. DO NOT purchase!
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next
on December 21, 2022
Posted by: Eckerd
from Fair Lawn NJ
I am enjoying the new Vertuo Next model as a new owner of this model. This is an app connected model and factory resets and firmware can be updated. Vertuo Next requires the user to empty the capsule disposal unit more often and I do it each time to drain the water and dispose of the capsule for recycling. Maintaining the machine is different than the Vertuo Plus Deluxe but the cleaning cycle with pressing the button 3 times in 2 seconds is the same. The game changer is the carafe and although there are currently 2 flavors, the Pour Over Coffee is the reason to purchase over the other models. Also I like the way the coffee tastes on this model and I use only bottled water on all Nespresso machines. Descaling will be less using bottled water.
The Rich Brown Deluxe model is beautiful and I like the Deluxe Chrome model as well.
The chipset in this model is currently working well as designed and the key is understanding the lights and when to open the machine and start operation.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick delicious cup of espresso
on December 21, 2022
Posted by: TheTruMJ
from Milwaukee, WI
[This review was collected as part of a promotion.] The best cup of espresso I ever had from an at home machine. The box is well detailed about what your getting, easy to get out & put back. Instructions are very easy to understand, so you can get quickly to making your first cup. Pulling it out the box you see a nice matte black mixed with stainless steel & clear water tank. I was overwhelmed with all the wonderful flavors that were offered to my taste buds to indulge. A three part assemble, fill up with water. Had me ready to place the crystal clear coffee cup & insert pod in. Had me enjoying a delicious cup of espresso faster than I can get my cream frothing. If you love the espresso life, you will definitely love the value that comes from the nespresso.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA