Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Broke after less than 6 months
on May 19, 2022
Posted by: rsl
I used this daily with no issues for 6 months, and one day it just leaked everywhere and then stopped working. Had to replace with a different model. Would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 20, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine leaked and stopped working to your satisfaction. We’re pleased to see you were assisted by a machine expert when you called our toll-free number 800-562-1465. Your VertuoPlus machine will have the remainder of your one year warranty, and a lifetime of troubleshooting when you call our toll-free number. We’re available 24 hours a day and 7 days a week for your convenience. Please call us should you need machine assistance. Enjoy your new VertuoPlus machine, as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on May 26, 2022
Posted by: Johny74
from NJ
So far after 6 months the unit is working great, no issues....came off the Versimo machine which was great until Starbucks decided to stop making the pods and the aftermarkets pods are nothing special. Either way very happy with the change and enjoying the different flavors, very easy ordering the pods, fast delivery and always in stock.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 5 months
on June 16, 2022
Posted by: Jay
from California Gardena
Used it maybe 30 times over 5 months. Broke and dont even power on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear you experienced this issue with your Vertuo Next. This machine includes a one-year warranty with purchase and we'll be happy to assist you. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Randomly empties the full tank when making coffee
on June 17, 2022
Posted by: Clark
from Dover, New Hampshire
Haven’t had this machine long and it’s gone through a period of not working at all followed by now it will randomly drain the entire tank when making coffee (but not every time, extremely random). I have a pixie as well that has run beautifully for six years now but this machine has nothing but problems. I’m just trying to get through the coffee already purchased before getting rid of it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear that your Vertuo Next is experiencing this intermittent brewing issue. Would you please call us at 1-800-562-1465 when you are near your machine? Our machine experts will be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Loved, but broke.
on July 6, 2022
Posted by: Destinee
from Indiana
Great machine for a year, didn’t use much but died a little over a year in. Apparently thi has happened to a lot of people recently. Weird. Like they all fizzled out at once. Called customer support and they are sending a new one. Hopefully this one doesn’t break. Thought this coffee was the best, but I’ve never had a machine that cost this much stop working, ever. But customer service was great so at least they helped h like most companies!
Response from Nespresso USABy Savoeurn D., Customer Service, July 8, 2022
Thank you for your review, Destinee. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality coffee at your fingertips
on July 22, 2022
Posted by: CoffeeTea123
[This review was collected as part of a promotion.] Wow this has changed my life. I can get high quality coffee anytime I want without having to leave my home. Shipping was fast and now I bought enough pods to be set for my daily coffee for the rest of the season!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine and Aeroccino3 Milk Frother. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine and Aeroccino3 Milk Frother, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
This machine is faulty
on August 2, 2022
Posted by: Cheryl22
from Snowmass Vlg Colorado
I love Nespresso coffee. This machine is faulty.
I had my first one replaced after many trouble shooting calls. Nespresso did the right thing and replaced it. Now the new one is not working after only 3 months.
They are replacing it again and suggested the Vertuo Plus
Thank you Nespresso for the customer service
I had my first one replaced after many trouble shooting calls. Nespresso did the right thing and replaced it. Now the new one is not working after only 3 months.
They are replacing it again and suggested the Vertuo Plus
Thank you Nespresso for the customer service
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 3, 2022
Hi Cheryl, thank you for your review. We are dismayed to learn of your unsatisfactory experience with the Vertuo Next machine, however, we are thrilled to learn that you spoke with our Machine Expert, who provided you with the best solution with a replacement of another Vertuo model. We trust that your experience will be a better one. Please do not hesitate to contact us, via our toll-free number 800-562-1465, if any other issues should arise. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A coffee Machine with an attitude.
on August 3, 2022
Posted by: Anonymous
from Oceanside, Ny.
[This review was collected as part of a promotion.] Nespresso coffee maker is a life changing experience for the coffee/Expresso lovers. Simple to operate, elegant design and out of world coffee favors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA