Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
HORRIBLY DEFECTIVE - will last about 1 year max
on December 25, 2022
Posted by: Mark1210
from Boston, MA
If you love Nespresso and you’re thinking about upgrading from original line to vertus line, DO NOT BUY THIS MACHINE!! That was my situation two years ago. My first machine lasted nearly a year and then stopped working despite maintenance every time the light said it was time to clean/descale.
To their credit, Nespresso replaced the machine. Another year later, the new machine is having the exact same problem. This time, Nespresso keeps giving me the run-around. To be honest, I think at this stage, they know this machine is horribly defective and they don’t want to acknowledge it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new VertuoPlus. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
21st century coffe making
on December 24, 2022
Posted by: IKA
from Renton. WA
[This review was collected as part of a promotion.] I purchased my Nespresso about a year ago. The taste of having a European tasting coff ee first thing in the morning, nothing could be better. Buying my coffee online couldn't be easier especially receiving my shipment within a few days. LOVE my Nespresso. Bought
one for my sister.
one for my sister.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
New machine
on December 23, 2022
Posted by: Kali
from Chandler
[This review was collected as part of a promotion.] The store was crowded and we had to do several transactions machines kept freezing, reps made it work and we are loving our new upgraded Nespresso
I would recommend this to a friend!
Response from Nespresso USABy Nisha B , Customer Service, December 26, 2022
Hi Kali. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a different machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Nespresso Machine
on December 22, 2022
Posted by: JimO
I've gone thru 3 Next machines, each one had issues and Nespresso was kind enough to keep sending replacements. After the 3rd machine failed, I'd had enough and asked to replace it with an Evoluo, which I own 2 of and have had no issues. Well, they made a mistake and sent me another Next and guess what, it doesn't work. You are supposed to run thru the clean cycle twice when you first get it and it would not even do that. I then tried to make a cup of coffee and to no surprise, it would not brew the coffee. I've wasted so many pods, almost 2 cartons so far because the Next machine is a piece of junk. Do NOT buy this machine. It is the worst Nespresso machine out there.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 26, 2022
Hi Jim. Thank you for you review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. However, we are thrilled to learn a replacement Evoluo is on its way to you. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient and Compact
on December 22, 2022
Posted by: ktex
from Austin, Texas
[This review was collected as part of a promotion.] This little machine is as smart as it is compact. It is fairly foolproof, so if you have an older relative that loves coffee, it is perfect because it is incredibly easy to set up and use right out of the box. It is perfect for people who want a quick brew without any clean up or fuss. They also offer a wide range of options through the capsule system, so it's easy to please everyone regardless of the kind of coffee or espresso that they prefer...
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next Deluxe Chrome
on December 22, 2022
Posted by: Eckerd
from Fair lawn NJ
This is the Vertuo Next Deluxe model in Chrome by Nespresso. It is working as designed and paired/connected. The Chrome is the ultimate model for the Next series. Coffee is very enjoyable with a partial cleaning cycle run before the brew and afterwards. I look forward to the innovations of Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
DeLonghi Vertuo Next BAD Machine!
on December 22, 2022
Posted by: Rob c
from Nashville, TN
Bought the Vertuo Next after enjoying Nespresso at my sister's house. Learned L8r there are 2 manufacturers (Breville & DeLonghi); ours being made by DeLonghi (the styles between the 2 are slightly different). After 2 months of struggling with leaks, constant "unable to recognize pod" errors, constant rinsing after 3 or 4 pods to try to recognize pods, small water reservoir, clean up the leaks, empty very small used-pod container before the copious excess coffee leaked therein overflows... it's just a bad machine. 2 stars because on the rare occasion it DOES recognize the pod, it makes delicious Nespresso coffee. Boxing it up & bought a Vertuo Plus by Breville.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi Rob! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you purchased a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quieter machine
on December 22, 2022
Posted by: Jordan13
from Melbourne, Fl
[This review was collected as part of a promotion.] This machine was much quieter than my older model. The latching mechanism is a little difficult when people come visit. There is a small learning curve with how to latch the machine to start the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA