Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Don’t buy
on December 28, 2022
Posted by: Chloe
from Massachusetts
Worked great for a year. Got it for Christmas. Has a one year warranty… isn’t that convenient. Feels like it doesn’t read some coffee pods but reads others. I suspect it’s being phased out similar to how Apple try’s to phase out old models. It’s a hunk of junk now. Wish I never switched from Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, Katherine T., January 2, 2023
Thank you for your review, Chloe. We're dismayed to learn that the Vertuo Next machine has not met your expectations. We kindly ask that you call Nespresso at 800-562-1465 and a Machine Expert would be happy to assist you with your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing machine, unreliable
on December 28, 2022
Posted by: Bill
from Buffalo NY
Very disappointed in our nespresso virtuo. Didn't last 2 years, and wasn't used enough to be broken already. Unit needs to be cleaned every time we use it lately and as of today it won't work even after cleaning cycles it still flashes clean light. Unit has a 1 year warranty but the brand and cost implies that the machine should last a little longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, Bill, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect coffee
on December 26, 2022
Posted by: CM
from Pennsylvania
I got the rich brown next for Christmas. I absolutely love it! I see a lot of negative reviews but mine works perfectly at the moment and the coffee is absolutely delicious!! I also think the rich brown color is gorgeous.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Take it back
on December 25, 2022
Posted by: Unhappyelf1
from California
Received for Christmas, i really don’t care for fancy coffee. Its just another way for companies to make money. Coffee is coffee. Most definitely taking this back. Looked really lowbudget for the price. And the pods are too expensive.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 27, 2022
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLY DEFECTIVE - will last about 1 year max
on December 25, 2022
Posted by: Mark1210
from Boston, MA
If you love Nespresso and you’re thinking about upgrading from original line to vertus line, DO NOT BUY THIS MACHINE!! That was my situation two years ago. My first machine lasted nearly a year and then stopped working despite maintenance every time the light said it was time to clean/descale.
To their credit, Nespresso replaced the machine. Another year later, the new machine is having the exact same problem. This time, Nespresso keeps giving me the run-around. To be honest, I think at this stage, they know this machine is horribly defective and they don’t want to acknowledge it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new VertuoPlus. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
21st century coffe making
on December 24, 2022
Posted by: IKA
from Renton. WA
[This review was collected as part of a promotion.] I purchased my Nespresso about a year ago. The taste of having a European tasting coff ee first thing in the morning, nothing could be better. Buying my coffee online couldn't be easier especially receiving my shipment within a few days. LOVE my Nespresso. Bought
one for my sister.
one for my sister.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
New machine
on December 23, 2022
Posted by: Kali
from Chandler
[This review was collected as part of a promotion.] The store was crowded and we had to do several transactions machines kept freezing, reps made it work and we are loving our new upgraded Nespresso
I would recommend this to a friend!
Response from Nespresso USABy Nisha B , Customer Service, December 26, 2022
Hi Kali. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a different machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Nespresso Machine
on December 22, 2022
Posted by: JimO
I've gone thru 3 Next machines, each one had issues and Nespresso was kind enough to keep sending replacements. After the 3rd machine failed, I'd had enough and asked to replace it with an Evoluo, which I own 2 of and have had no issues. Well, they made a mistake and sent me another Next and guess what, it doesn't work. You are supposed to run thru the clean cycle twice when you first get it and it would not even do that. I then tried to make a cup of coffee and to no surprise, it would not brew the coffee. I've wasted so many pods, almost 2 cartons so far because the Next machine is a piece of junk. Do NOT buy this machine. It is the worst Nespresso machine out there.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 26, 2022
Hi Jim. Thank you for you review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. However, we are thrilled to learn a replacement Evoluo is on its way to you. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA