Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love nespresso
on December 29, 2022
Posted by: MamaGrande
from Phoenix, AZ
[This review was collected as part of a promotion.] I cannot say enough good things about my nespresso. I save sooo much money by making my coffee at home. It’s the same, if not better, quality and taste and I can make it any time of day. I’m a believer for sure.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Rarely works, needs replacement often.
on December 29, 2022
Posted by: TheJason
from Denver, CO
When it works it's great; but unfortunately it rarely works. We run a cleaning cycle every Sunday, and still it constantly malfunctions. It'll stop working in the middle of pods, it'll stop working when it's reading a pod, it'll just stop sending water through the pod while the coffee is brewing, it'll get halfway through a pod and shut down, and then finally we left it alone for a week and it won't power back on. Second defective model we had. We spoke to folks at a local store and they said that they've heard lots of customer complaints about the Vertuo next not working properly and having lots of failures, so we'll work with them on an exchange to a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review, Jason. We are glad to know you were able to speak with a Coffee Specialist about your Vertuo Next machine. We kindly ask you to contact us at 800-562-1465 so that a Machine Expert may assist you with replacing your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Lovers
on December 28, 2022
Posted by: marcellaf6
I love the slender new build of the Nespresso Vertuo Machine!! Perfect if you have limited counter space and has so many delicious pods that works with this machine!
Written by a customer while visiting influenster.com
Customer Rating
1
So disappointed
on December 28, 2022
Posted by: Leahhh1985
from Oakboro, NC
I got the machine for Christmas last year and it has continued to leak out of the front for the last 6
months. I use it only every 2-3 days and this issue (that seems quite common) came on rather quickly. I’ve descaled and cleaned as recommended and still no luck. Very disappointed as I was so excited about my luxury coffee machine.
months. I use it only every 2-3 days and this issue (that seems quite common) came on rather quickly. I’ve descaled and cleaned as recommended and still no luck. Very disappointed as I was so excited about my luxury coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, Leah, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on December 28, 2022
Posted by: Chloe
from Massachusetts
Worked great for a year. Got it for Christmas. Has a one year warranty… isn’t that convenient. Feels like it doesn’t read some coffee pods but reads others. I suspect it’s being phased out similar to how Apple try’s to phase out old models. It’s a hunk of junk now. Wish I never switched from Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, Katherine T., January 2, 2023
Thank you for your review, Chloe. We're dismayed to learn that the Vertuo Next machine has not met your expectations. We kindly ask that you call Nespresso at 800-562-1465 and a Machine Expert would be happy to assist you with your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing machine, unreliable
on December 28, 2022
Posted by: Bill
from Buffalo NY
Very disappointed in our nespresso virtuo. Didn't last 2 years, and wasn't used enough to be broken already. Unit needs to be cleaned every time we use it lately and as of today it won't work even after cleaning cycles it still flashes clean light. Unit has a 1 year warranty but the brand and cost implies that the machine should last a little longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, Bill, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect coffee
on December 26, 2022
Posted by: CM
from Pennsylvania
I got the rich brown next for Christmas. I absolutely love it! I see a lot of negative reviews but mine works perfectly at the moment and the coffee is absolutely delicious!! I also think the rich brown color is gorgeous.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Take it back
on December 25, 2022
Posted by: Unhappyelf1
from California
Received for Christmas, i really don’t care for fancy coffee. Its just another way for companies to make money. Coffee is coffee. Most definitely taking this back. Looked really lowbudget for the price. And the pods are too expensive.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 27, 2022
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA