Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Vertuo Next vs Vertuo Original
on March 18, 2022
Posted by: Sandman
from TX and CO
The Vertuo Next is a step backwards. Would give it a 1 but the coffee still tastes great. From the beginning the machine asks to descale so often, it is simply not worth the time and effort. If you unplug it, you have to descale before you can make another cup. It has taken the enjoyment out of using the machine. This is a design flaw for certain. I have both the new Next and the older Vertuo original and the Orignal simply blows the Next away. Spend more money and go for quality. This is a real shame for the Next series as Nespresso coffee is better than every other pod coffee, period. Wish I could return the Next or replace it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. If you ever need assistance with a Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine has serious issues
on March 18, 2022
Posted by: MrG
from Chicago
First off, when the machine works it brews great and delicious coffee. Unfortunately, the design and the build of this machine have serious flaws. I have had THREE machines in less than 15 months and all of them broke down and do not work anymore.
After just a few weeks my first machine stopped working and I got a new one under warranty. The 2nd machine had serious issues and couldn't read any pods and it got replaced once again. The 3rd machine was working just fine for a few months until it broke down like the first 2 machines.
It's a shame because when it works like it's supposed to be, the experience it's amazing, great-tasting coffee with just a click of a button. But I would not recommend it. Despite intense maintenance, it will stop working after just a few cups.
After just a few weeks my first machine stopped working and I got a new one under warranty. The 2nd machine had serious issues and couldn't read any pods and it got replaced once again. The 3rd machine was working just fine for a few months until it broke down like the first 2 machines.
It's a shame because when it works like it's supposed to be, the experience it's amazing, great-tasting coffee with just a click of a button. But I would not recommend it. Despite intense maintenance, it will stop working after just a few cups.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machine didn't last a year, & was special edition
on March 18, 2022
Posted by: Bunn
from Tarboro NC
Machine purchased June of 2021, replaced on March 18th for overflow. Unfortunately this was a very rare special order machine that they replaced with another limited edition but didn't offer any other incentives. Very good experience with Tech Support (including a live video engagement for support), replacement was no questions asked, but really disappointed that I have to get a new machine in less than a year, much less this was a significant gift.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. If you ever need assistance with a Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines in 2 months
on March 23, 2022
Posted by: Coffee4John
from Coral Springs, FL
Like many others have pointed out, this machine works great - when it works. My first machine broke after 3 weeks. Water began leaking out the bottom and sides, and eventually stopped working altogether. The replacement machine began leaking out the bottom and sides after 5 weeks, and stopped working just like the first one.
Hopefully my third machine (a Vertuo Plus) will actually work properly.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 in 6 months - both broke.
on March 29, 2022
Posted by: Chloe32
from Chicago, IL
When this machine works, it’s great. But more often than not, it simply doesn’t work. My first one broke after less than a year, and thankfully Nespresso sent a replacement machine. Then 2 months into the replacement, that broke too. It randomly started leaking water everywhere and it wouldn’t even let me do a factory reset. So now I’m on to a third machine. I’m switching models because the Vertuo Next is just not reliable. Not sure what went wrong when Nespresso was creating this specific model, but don’t even bother with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, March 30, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We are happy to see you were able to speak with a machine expert. Should you need assistance going forward, please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can contact us through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad
on March 30, 2022
Posted by: Nespresso23
from Wisconsin
I had 2 machines that both stopped working in under a year of having them. Now they require a video call to troubleshoot and I don’t have access to do that. I would not recommend anyone buy this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 31, 2022
Hi Nespresso23, we're disappointed to hear your Vertuo Next has stopped working. If you will call us at 1-800-562-1465 we will gladly further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don't waste your money
on March 31, 2022
Posted by: Schell
My children bought me the Vertuo Next as a Christmas present. It worked a few times but the coffee was never hot. It would not ever connect to my Wifi and now the machine doesnt work at all. So disappointed that I threw away the box.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Schell. We are dismayed to learn of your unsatisfactory experience with your Vertuo Next machine. Please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime of troubleshooting assistance, Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Same issues as many others
on March 31, 2022
Posted by: Anthony
from Orange County, CA
Just like the other reviews. It was great for 3-4 months of mild use and then it started leaking. Nespresso is sending out a replacement but it seems like they only last 3-4 months before they go bad. Warranty doesn’t reset so in one year it’s going to break again and then I’ll have to buy another one because it won’t be covered.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Anthony. We are dismayed to learn you are having issues with your Vertuo Next machine; however, we are happy to learn our Machine Experts arranged for your machine to be replaced. For maintenance of your machine, we recommend a weekly cleaning to clear away any granule buildup from the head of your machine. Each machine comes with at least a one-year warranty and lifetime of troubleshooting assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day and 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA