Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Awesome...
on December 30, 2022
Posted by: Erfer13
from Chandler,AZ
[This review was collected as part of a promotion.] Great rounded smooth flavor.Loved evey drop! ☕🫠🫠🤘
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee made simple
on December 30, 2022
Posted by: Kdela
from Raleigh, NC
[This review was collected as part of a promotion.] Great coffee machine with delicious flavors to choose from in the pods! This machine is so easy to work!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso
on December 30, 2022
Posted by: Tool914
from Pittsburgh,Pa
[This review was collected as part of a promotion.] Bought 4 of these this year, three as Christmas gifts because I loved it so much!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on December 29, 2022
Posted by: Jay
from Boston
Went through 2 machines in one year! Each one worked for 6 months - absolutely nuts!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 30, 2022
Thank you for your review, Jay. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you and enjoy your Nespresso moments!
If you need assistance with your VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you and enjoy your Nespresso moments!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love it but
on December 29, 2022
Posted by: Jmd66
from Mi
I bought this one about a year ago and it just stopped working? I love it so much I just bought a brand new one.Hope this lasts longer or I won’t be buying a third one???❤️🤮
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine has not met your expectations. If you have any questions, or would like assistance via our Video Concierge service, please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It!
on December 29, 2022
Posted by: Mike V
from Paramus, NJ
[This review was collected as part of a promotion.] I bought this over a year ago. Love it. I bought a machine for my office to have coffee every day there.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker
on December 29, 2022
Posted by: Jack61
from Barnegat, NJ
[This review was collected as part of a promotion.] I just bought my second Nespresso machine (to be used in two different places) and it makes the best cup of coffee ever- both espresso and regular.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on December 29, 2022
Posted by: BarryC
from Albuquerque, New Mexico
[This review was collected as part of a promotion.] Replaced an old machine with this beautiful Rose Gold Ltd Edition! Works perfectly and looks beautiful in my studio.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA