Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
Love it but
on December 29, 2022
Posted by: Jmd66
from Mi
I bought this one about a year ago and it just stopped working? I love it so much I just bought a brand new one.Hope this lasts longer or I won’t be buying a third one???❤️🤮
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine has not met your expectations. If you have any questions, or would like assistance via our Video Concierge service, please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It!
on December 29, 2022
Posted by: Mike V
from Paramus, NJ
[This review was collected as part of a promotion.] I bought this over a year ago. Love it. I bought a machine for my office to have coffee every day there.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker
on December 29, 2022
Posted by: Jack61
from Barnegat, NJ
[This review was collected as part of a promotion.] I just bought my second Nespresso machine (to be used in two different places) and it makes the best cup of coffee ever- both espresso and regular.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on December 29, 2022
Posted by: BarryC
from Albuquerque, New Mexico
[This review was collected as part of a promotion.] Replaced an old machine with this beautiful Rose Gold Ltd Edition! Works perfectly and looks beautiful in my studio.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love nespresso
on December 29, 2022
Posted by: MamaGrande
from Phoenix, AZ
[This review was collected as part of a promotion.] I cannot say enough good things about my nespresso. I save sooo much money by making my coffee at home. It’s the same, if not better, quality and taste and I can make it any time of day. I’m a believer for sure.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Rarely works, needs replacement often.
on December 29, 2022
Posted by: TheJason
from Denver, CO
When it works it's great; but unfortunately it rarely works. We run a cleaning cycle every Sunday, and still it constantly malfunctions. It'll stop working in the middle of pods, it'll stop working when it's reading a pod, it'll just stop sending water through the pod while the coffee is brewing, it'll get halfway through a pod and shut down, and then finally we left it alone for a week and it won't power back on. Second defective model we had. We spoke to folks at a local store and they said that they've heard lots of customer complaints about the Vertuo next not working properly and having lots of failures, so we'll work with them on an exchange to a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review, Jason. We are glad to know you were able to speak with a Coffee Specialist about your Vertuo Next machine. We kindly ask you to contact us at 800-562-1465 so that a Machine Expert may assist you with replacing your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Lovers
on December 28, 2022
Posted by: marcellaf6
I love the slender new build of the Nespresso Vertuo Machine!! Perfect if you have limited counter space and has so many delicious pods that works with this machine!
Written by a customer while visiting influenster.com
Customer Rating
1
So disappointed
on December 28, 2022
Posted by: Leahhh1985
from Oakboro, NC
I got the machine for Christmas last year and it has continued to leak out of the front for the last 6
months. I use it only every 2-3 days and this issue (that seems quite common) came on rather quickly. I’ve descaled and cleaned as recommended and still no luck. Very disappointed as I was so excited about my luxury coffee machine.
months. I use it only every 2-3 days and this issue (that seems quite common) came on rather quickly. I’ve descaled and cleaned as recommended and still no luck. Very disappointed as I was so excited about my luxury coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, Leah, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA