Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Nespresso service outweighs machine issues
on March 4, 2022
Posted by: Portwind
from Naples Fl
This is my 2 Nespresso machine. The first became noisy but worked till I replaced it. This model looks great but has had a few brewing issues over time. The first was resolved by customer care over the phone but a a few months later it stopped brewing. It would clean using the triple click but not brew. Late on a Sunday night a customer care rep went through the diagnostics with me and simply said “ I’ll send you another machine. Retrun this after receiving new one. Which would you like……” had new machine in a week and was sent a sleeve of my choice of coffee for my trouble. This company is super. A coffee maker is an inexpensive machine. The company is super.
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Thank you for your review, and we are happy to hear that our team was able to assist you!
Written by a customer while visiting Nespresso USA
Customer Rating
1
We loved our Nespresso Virtuo BUT
on March 8, 2022
Posted by: Debrzog
from Dallas,TX
But it died after 3 years and we were excited to try the Virtuo next. It seems to work OK, BUT the coffee comes out Luke warm. We have only had it a few days but if we can't fix this we will take it back. How do we get the coffee to be piping hot?
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso machines are designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk and sweeteners can decrease the temperature of the drink. We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Decent coffee, unreliable machine
on March 9, 2022
Posted by: Tharme1969
from Detroit, MI
Avoid the Next, stick with regular Virtuo machine. It leaks from the top, and there's grounds in my cup which I've never experienced with a Nespresso machine before.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
too unreliable to be of value
on March 9, 2022
Posted by: cgt
from NorCal
This machine has only lasted a few months for me before failing. Sounds like a broken piece in the head as it spins.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT GET THIS MACHINE!
on March 9, 2022
Posted by: SLR7319
from Atlanta
I am on my 3rd machine in less than 10 months and now have to send this one in to be repaired. Disappointed in this model is an understatement. Their customer service is great but they should have put equal effort into R&D before releasing this model. Don't waste your time or money on the Next!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. Your comments will be sent to the appropriate team for review.
We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the best machine…buy the Vertuo not the Next
on March 10, 2022
Posted by: Mememe23
from Chicago, IL
It makes excellent coffee but… it is difficult to close and brew. I found myself always slamming it. It was a chore to make coffee. You can’t really clean it so the coffee grounds build up (from trying to close it several time each time you want to make coffee). Eventually it broke. Nespresso did replace it but I opted for a different machine. So glad I did!! Got the Vertuo machine and it is night and day. 1000x better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. Your comments will be shared with the appropriate team for review.
We understand the importance of a seamless coffee preparation experience and we’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We understand the importance of a seamless coffee preparation experience and we’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Had for 3 months and water tank is breaking
on March 11, 2022
Posted by: Colescrusade
from Fort Worth Tx
Really loved this machine, but after three months use- the water tank is breaking into pieces and system is having difficulty pulling the water from the tank. CS was nice but no replacement part available. I would preferred a replacement machine all together, but not offered.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 12, 2022
Thank you for your review, Jennifer. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great while it lasted
on March 12, 2022
Posted by: FAQ
from Los Angeles, CA
The machine worked great for the first month; after that, it went downhill. The device was releasing cold water. After that, the machine will finish the entire water tank without stopping.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Based on what you have described, the machine may be stuck in descaling mode. You can find and follow How-To videos on the Nespresso website to exit descaling mode. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA