Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Too scared to try it!
on January 5, 2023
Posted by: Ann O
Ooooh... We were just given this Ventuo Next by our daughter for Christmas and based on these common reviews of regular failures I am going to return it without opening it. I can't stand the idea of MORE JUNK IN LANDFILLS and I don't want to add to that catastrophe 😥 I'm going back to my perfect simple little Mr Coffee ♥️
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Hello, and thank you for your honest review, Ann. Our Vertuo Next machines come with up to a one-year warranty and a lifetime of troubleshooting support. If you run into any issues, please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keurig has better quality machines
on January 4, 2023
Posted by: Mimi23
My first nespresso died within 6 months of use, and the replacement they sent me is completely defective. Plus they had me on the phone for 30 minutes opening and closing a brand new machine that has never even brewed - I could have told you it was broken. Ended up wasting all those aluminum pods I bought and I've switched back to my Keurig (which I've had for years, and never had issues with).
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 7, 2023
We certainly share in your disappointment, Mariah, and we're glad to see that another machine replacement is on the way. We stand behind our machines, and machine experts are available 24 hours a day, 7 days a week to escalate any appropriate cases. Please call us directly at 800-562-1465 should you run into any additional issues.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cool coffee maker
on January 3, 2023
Posted by: givetome
from Costa Mesa, CA
Cool coffee maker. Easy to make a coffee in the morning or anytime. Each coffee capsules is packed high quality ground coffee. Costly though.
Aroma is heavenly.
It doesn't take lots of space to place. And easy to clean up.
Aroma is heavenly.
It doesn't take lots of space to place. And easy to clean up.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on January 3, 2023
Posted by: Peight12
from Cape Cod, MA
I bought this about a year ago but didn’t use it too much at first, finally started using consistently about 6 months ago and worked fine until last week it started blinking orange. Followed instructions to fix, called tech support, got a replacement and the replacement doesn’t work! Have had the hardest time with this machine I’m about to switch back to Keurig. For the price I shouldn’t have these issues especially with a brand new replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 4, 2023
Thank you for your review. While we are glad to see you were able to speak with a Machine Expert to receive a replacement Vertuo Next machine, we are dismayed that it is not working to your expectations. We kindly ask that you contact us at 800-562-1465, so that we may assist you further. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
awesome product
on January 2, 2023
Posted by: Bobbin
from San Martin CA
[This review was collected as part of a promotion.] i cant live without my nespresso machine! Its my fourth machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good Looking. Great coffee.
on January 2, 2023
Posted by: BebeAntarctica
from Laguna Niguel, California
[This review was collected as part of a promotion.] I bought this as a gift where I spend a lot of time. I wanted good coffee & they liked mine at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on January 2, 2023
Posted by: Kentong
from Santa Barbara CA
[This review was collected as part of a promotion.] We have been a customer for years and I have over the moon in my satisfaction and variety Easy to order Great variety Thanks
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super, quick, efficient!
on January 2, 2023
Posted by: LW
from NYC
[This review was collected as part of a promotion.] Several positives - sleek design, thin dimensions fit kitchen counter without taking too much space and most importantly, delivers a very solid quick coffee. Great value for money
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA