Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Used it for three weeks, then it stopped brewing
on February 21, 2022
Posted by: Sad bc no coffee
from Seattle, WA
I got this as a Christmas gift and got it all set up as soon as I could. It worked great for the first week, then it would take a little bit to actually start brewing (I would have to open and close the top a few times to finally get it to brew). Now it just lights up as if it’s ready, I push the button and then nothing happens. This apparently is not an uncommon occurrence with the vertuo next if you look online. Google “Vertuo next won’t brew” and you can read all the other posts from people experiencing the same thing. Really disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks every couple months
on February 21, 2022
Posted by: CV
from Dallas
The machine design is downright poor. I’ve replaced mine multiple times and have no hope that I won’t have to replace it again in the near future. Unfortunately I think it’s the best looking machine; it functions better as a decorative object than a coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Issues since purchase
on February 23, 2022
Posted by: ajvol
from Knoxville, TN
I have had issues with our Nespresso Vertuo Next since we purchased in August 2020. The issues have continually gotten worse and can only get one brew before having to unplug to reset machine. I would not recommend this product sadly because I do love the coffee it brews when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi Andrea. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful
on February 24, 2022
Posted by: Tillie
from Manhattan KS
I went through two of these in two months and gave up and completely switched machines. Nespresso was very kind, but I do not recommend this machine. It would glitch, pour water everywhere, stop brewing, etc.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 26, 2022
Thank you for your review, Tillie, and while we understand you were disappointed we trust you'll allow us to restore your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT WASTE YOUR MONEY
on February 27, 2022
Posted by: sammynyc
from Brooklyn NY
I bought my Vertuo next in November and is was amazing for the first couple of months until I got a blinking orange light and the machine refused to work. Nespresso was amazing and sent me a replacement machine that worked for all of two coffees before never turning on again. Get a different version this one is TRASH
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Samantha. We're pleased our service met with your expectations. We stand behind our brand and are at your service 24/7 to assist you with any questions, comments or concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Bought in July 2021 stopped working in Jan 2022
on March 2, 2022
Posted by: Raj66
from Tampa, FL
I am very disappointed. It makes great coffee but i was surprised that it stopped working. This machine is not inexpensive and i expected more.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Raj. We're dismayed to learn that your Vertuo Next machine has stopped working. We are pleased to offer comprehensive troubleshooting as well as in and out of warranty options for your machine. Please do not hesitate to contact us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Finicky
on March 3, 2022
Posted by: Gloria
from Orange county, California
I bought this a few months ago and I wish I would’ve returned it. Closing it is really difficult. This never happened with any of the other machines I have had. Sometimes the water doesn’t go through but ends up in the capsule dispenser. A huge hot mess. I am so disappointed because normally Nespresso makes a great machine but not this time!!! Don’t buy the machine try another one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Gloria. We are dismayed to learn you’re experiencing issues with your Vertuo Next machine. We understand your frustration, our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We would be happy to offer you troubleshooting assistance, we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 3, 2022
Posted by: Tiff
from Illinois
I bought my Vertuo Next about 3 weeks ago and it has been working FLAWLESS!! I love this machine, it can a bit loud but it’s only for a few seconds. I love the different flavors they offer, also the milk frother is to notch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA