Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Broke within one month of purchase
on February 11, 2022
Posted by: Michael
from Miami
Was fine working at first but then there were some issues and then one day it didn't work at all. The water tower drippped as well. Nespresso is replacing it but discouraged by the product's inefficiency.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, February 12, 2022
Thank you for your review, Michael. We're glad our team was able to arrange a replacement for you. If you need any additional assistance with your Vertuo Next please don't hesitate to contact us at 1-800-562-1465 we'll be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Inconsistent machine
on February 11, 2022
Posted by: AS1234
We bought our machine in May 2021. It worked fine until the end of January 2022. We started having to run a cleaning cycle daily just to get it to brew a cup of coffee. We called three times to troubleshoot, and ultimately they sent us a new Next machine since it was still under warranty. We had the new machine a week, and it just died. We can't get it to brew, to reset, to run a cleaning cycle. Nothing! Called Nespresso, and tried to troubleshoot with no success. They're sending a new VertuoPlus machine now. To be clear, customer service has been great. I know they have to do everything on their end to make sure it's not an issue that can be resolved. I'm hopeful a new, different machine will bring us better luck and more coffee!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, February 12, 2022
Thank you for your review, AS1234. We appreciate you sharing this feedback about your Next and are glad to hear our team arranged a replacement machine for you. If you have any questions about your VertuoPlus please do not hesitate to contact us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on February 12, 2022
Posted by: Katie S
from Minnesota
I went through two of them. First one broke within 2 weeks and second a little more then a month. First one had smoke coming out of it. The second just stoped brewing makes the noise but nothings happening! Really disappointed with this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review, Katie. We understand how frustrating machines issues can be, and we are glad to see that you spoke with a Coffee Specialist regarding a repair. If you have any questions or concerns about your Vertuo Next machine after it is returned to you, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Last
on February 14, 2022
Posted by: LakeHouseFamily
from Lake Geneva, WI
We have enjoyed the VertuoPlus for 2 years in our home with no problems. Our daughters thought my husband would enjoy the VNext at our lake house. Since it brews a carafe we could get rid of our Keurig and regular coffee maker and just have 1 machine on the limited space counter. From the beginning, this product has been a dud. First, it blew out the fuse of the outlet in our kitchen - the same one we had the Keurig plugged into. The open/close mechanism is hard to use and always feels like we are going to break it. Much prefer the VPlus design. The other (and biggest) complaint is for no seemingly logical reason half the time this thing doesn't work. The light keeps blinking yellow. The only way to fix is to unplug and replug the machine. So every morning I feel like it is playing slots in Vegas. Will the light be the right color? Will the coffee actually brew or will I have to rescue the unused pod from the waste area and go through the battery of troubleshooting to get the darn thing to work. I would say just having the carafe feature is definitely not worth it for this dud of a machine. The engineers who designed this model should be fired - it is an embarrassment to the Nespresso brand. It is so disappointing since we love our original Vertuo. In reading the reviews I also find it suspect that most of the 5-stars came from people who got the product for free. Buyer beware!
Response from Nespresso USABy Antonia R., Customer Service, February 15, 2022
Thank you for your review. We appreciate your loyalty as a Nespresso customer in choosing the Vertuo Next, though we understand you were disappointed. Please keep in mind that we stand behind our brand and are available 24/7 to troubleshoot and assist you with your Vertuo Next. Call us directly, 800.562.1465, and a machine expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty model
on February 15, 2022
Posted by: Camp
from Fort Worth, TX
We've gone through 2 of these machines in less than 3 weeks. First one just stopped working out of no where, second one started profusely leaking water everywhere and really only working when it wanted to (only owned it for 8 days). Finally called Nespresso and am getting it exchanged for the Virtuo even though it's an older model. Really disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 16, 2022
Thank you for your review. We share your disappointment that you've experienced issue with two of your Nespresso machines. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a new Vertuo replacement machine. If you need any assistance with your new Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of junk
on February 16, 2022
Posted by: Sg
from Las Vegas
Bought one, broke within 5 months. Second one broke within six.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 17, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on February 16, 2022
Posted by: Bsb221
from Ohio
We got this product as a gift. Love the coffee but it only works for 4 weeks then stopped. They are sending a new one but I have little hope based on all the other stories on here about faulty machines. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had an unsatisfactory experience with your Vertuo Next machine, however we are delighted that you spoke with our Machine Experts, who was able to arrange for your machine to be replaced. We recommend performing a Cleaning Cycle once a week to maintain the health of your machine. Nespresso offers at least one-year warranty and a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Convenient and good enough, when it works
on February 17, 2022
Posted by: YD
from San Francisco, CA
1. I got this machine from a friend as a house warming gift. Used it for 3-4 months then it stopped working. I got a replacement unit and same thing happened again. Got another replacement (different model). Still waiting to get it, but hope it will work better.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. As part of your machine’s maintenance, we recommend you follow the Clean Cycle at least once a week, to rinse away any granule and residue buildup in the head of your machine. For a hotter cup of coffee, we recommend preheating your cup with very hot water to help preserve the temperature. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA