Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Don’t but it!
on January 8, 2023
Posted by: John C
from Scottsdale AZ
I bought this machine a few years ago - a year in started to get an orange light - called support and they told me how to fix. Lasted 2 days and light came back. Never worked again. Threw it in the garbage. This is my second machine. First one was original and worked very well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, John. We are disappointed to learn that your Vertuo Next Deluxe has not met your expectations. We offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works great!
on January 8, 2023
Posted by: Jd1818
from Cypress, TX
So far I have had this Nespresso Machine for a whole year and it still functions perfectly as the first day I bought it. I bought for my husband a she is the big coffee drinker and he enjoys making his coffee in many ways including iced coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on January 8, 2023
Posted by: Jen
Do not buy this machine! First machine lasted like 8 months. Was sent a replacement that lasted 2 months. Joke of a machine!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, January 11, 2023
Thank you for your review. We’re dismayed to learn of the issues you’re experiencing with your replacement Vertuo Next machine. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance with your replacement Vertuo Next machine, to speak with a machine expert. If another replacement is necessary, you may want to consider a replacement with a different machine model. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not hot enough and loud
on January 5, 2023
Posted by: Donna S
from Illinois
Received for ChristmAs was so excited for smooth rich taste to wake me up in am. Disappointed, very loud and barely hot. May return. Love the smoothness and I use less creamer with it, but might be back to old Mr Coffee😞
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Donna. We are dismayed to learn the Vertuo Next Deluxe has not met your expectations. We recommend pre-heating your mug or cup before use and running the cleaning cycle before each use. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too scared to try it!
on January 5, 2023
Posted by: Ann O
Ooooh... We were just given this Ventuo Next by our daughter for Christmas and based on these common reviews of regular failures I am going to return it without opening it. I can't stand the idea of MORE JUNK IN LANDFILLS and I don't want to add to that catastrophe 😥 I'm going back to my perfect simple little Mr Coffee ♥️
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Hello, and thank you for your honest review, Ann. Our Vertuo Next machines come with up to a one-year warranty and a lifetime of troubleshooting support. If you run into any issues, please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keurig has better quality machines
on January 4, 2023
Posted by: Mimi23
My first nespresso died within 6 months of use, and the replacement they sent me is completely defective. Plus they had me on the phone for 30 minutes opening and closing a brand new machine that has never even brewed - I could have told you it was broken. Ended up wasting all those aluminum pods I bought and I've switched back to my Keurig (which I've had for years, and never had issues with).
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 7, 2023
We certainly share in your disappointment, Mariah, and we're glad to see that another machine replacement is on the way. We stand behind our machines, and machine experts are available 24 hours a day, 7 days a week to escalate any appropriate cases. Please call us directly at 800-562-1465 should you run into any additional issues.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cool coffee maker
on January 3, 2023
Posted by: givetome
from Costa Mesa, CA
Cool coffee maker. Easy to make a coffee in the morning or anytime. Each coffee capsules is packed high quality ground coffee. Costly though.
Aroma is heavenly.
It doesn't take lots of space to place. And easy to clean up.
Aroma is heavenly.
It doesn't take lots of space to place. And easy to clean up.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on January 3, 2023
Posted by: Peight12
from Cape Cod, MA
I bought this about a year ago but didn’t use it too much at first, finally started using consistently about 6 months ago and worked fine until last week it started blinking orange. Followed instructions to fix, called tech support, got a replacement and the replacement doesn’t work! Have had the hardest time with this machine I’m about to switch back to Keurig. For the price I shouldn’t have these issues especially with a brand new replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 4, 2023
Thank you for your review. While we are glad to see you were able to speak with a Machine Expert to receive a replacement Vertuo Next machine, we are dismayed that it is not working to your expectations. We kindly ask that you contact us at 800-562-1465, so that we may assist you further. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA