Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Favorite machine yet!
on January 8, 2023
Posted by: Jaye V
from Mount Laurel, NJ
[This review was collected as part of a promotion.] We’ve had several Nespresso machines over the years, but this is by far the best machine! Look, functionality, and WIFI capable this machine is always ready for the perfect cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Decent coffee maker
on January 8, 2023
Posted by: Mathew
from indiana
[This review was collected as part of a promotion.] I received the Vertuo Next to try, so far I don't have any major issues with it but I'm also not super impressed at the same time.
It looks nice, it's a very slim product so it is easy to find a place for it on the counter. It's sleek, the chrome accents with the black color look nice and fit in to most color schemes so I really like that.
It doesn't take long to make a cup of coffee from this machine. Maybe a minute or so after putting the pod in from start to finish. When you open it the old pod is discarded into a bin to be thrown away later or you can just take it out of the bin when you're finished.
The coffee selection is nice, but seems like they try a little too hard to be like one of the coffee shops with their odd flavor combinations.
Overall, it makes coffee and doesn't take forever so I enjoy the product. Replacement pods are hard to find in my area. And to order them online they are pretty expensive so I won't be using this product regularly by any means.
Pros: Easy to Use, Does not take up too much room on my countertop, Appealing Design
Cons: Too Expensive
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Matthew. Nespresso products are available by calling Nespresso at 800.562.1465, at Nespresso Boutiques and on our website. We are available 24 hours a day, 7 days a week and all online orders of $35 or more qualify for free standard shipping.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Save so much money on coffee
on January 8, 2023
Posted by: vananhn2
Both my husband and I really like this coffee machine. Even though the parts are a little bit pricey when you buy in bulk but if you calculate the amount of money you spend every day on coffee it’s gonna be much cheaper than going to Starbucks or Dunkin every day. So it’s definitely worth the money! It’s so fast, easy and convenient as well. You just put the pod in and do something else and your coffee is ready for you. 
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee and greater customer service
on January 8, 2023
Posted by: Baopee
from HTX
[This review was collected as part of a promotion.] Great coffee paired with even greater customer service.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t but it!
on January 8, 2023
Posted by: John C
from Scottsdale AZ
I bought this machine a few years ago - a year in started to get an orange light - called support and they told me how to fix. Lasted 2 days and light came back. Never worked again. Threw it in the garbage. This is my second machine. First one was original and worked very well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, John. We are disappointed to learn that your Vertuo Next Deluxe has not met your expectations. We offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works great!
on January 8, 2023
Posted by: Jd1818
from Cypress, TX
So far I have had this Nespresso Machine for a whole year and it still functions perfectly as the first day I bought it. I bought for my husband a she is the big coffee drinker and he enjoys making his coffee in many ways including iced coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on January 8, 2023
Posted by: Jen
Do not buy this machine! First machine lasted like 8 months. Was sent a replacement that lasted 2 months. Joke of a machine!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, January 11, 2023
Thank you for your review. We’re dismayed to learn of the issues you’re experiencing with your replacement Vertuo Next machine. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance with your replacement Vertuo Next machine, to speak with a machine expert. If another replacement is necessary, you may want to consider a replacement with a different machine model. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not hot enough and loud
on January 5, 2023
Posted by: Donna S
from Illinois
Received for ChristmAs was so excited for smooth rich taste to wake me up in am. Disappointed, very loud and barely hot. May return. Love the smoothness and I use less creamer with it, but might be back to old Mr Coffee😞
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Donna. We are dismayed to learn the Vertuo Next Deluxe has not met your expectations. We recommend pre-heating your mug or cup before use and running the cleaning cycle before each use. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA