Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Absolutely amazing cofee
on January 11, 2023
Posted by: ShannonB
from Mobile, AL
[This review was collected as part of a promotion.] OMG I loooooooove my Nespresso Vertuo Next! I never realized I could have quality espresso in the comfort of my house without having barista skills, but this thing is great! It's as simple as a k-cup machine and tastes as great as my local coffee shop! Just pop the pod in, put a clear glass under it, and a few minutes later you'll be sipping on a delicious treat. The Vertuo Next is an absolute must for all coffee lovers!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on January 10, 2023
Posted by: None
from Demorest Georgia
[This review was collected as part of a promotion.] Great coffee. I will never go back to regular coffee agy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and great customer service.
on January 9, 2023
Posted by: Selynn
from Oregon
[This review was collected as part of a promotion.] We love starting our morning off with Nespresso. We have both machines - the original and the Vertuo and use both daily. If you love coffee, you'll love Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Meh.
on January 9, 2023
Posted by: Bchbum6
from Arizona
I've had two of these machines. The first I purchased. I cleaned it every week and always ejected the pod immediately. The impeller would sometimes jam up, but found a wonderful video on YouTube that taught me how to clear it. That worked swimmingly for a time and I thought I had successfully avoided the Next curse that everyone else seemed to be talking about. Nope! It finally had an error that could not be fixed, no matter how hard the CS tech tried. They sent me a new machine. It worked wonderfully for about two months. Then we unplugged it and set it aside to renovate our kitchen. When we went to install it on my new coffee station... dead. Not even a little dead. Would. Not. Turn. On. At all. I went out and bought the Vertuo Plus that day at the urging of my husband and will never look back. The Plus is just a better design (one-touch auto open/close; bigger reservoir that can be placed on either side) and seems to be more reliable mechanically. It's not that much of a price difference from the Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 12, 2023
We're disappointed to hear this, Shana, and we hope you know that we're always here to help. We're confident that you'll enjoy the VertuoPlus. Please call us with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite machine yet!
on January 8, 2023
Posted by: Jaye V
from Mount Laurel, NJ
[This review was collected as part of a promotion.] We’ve had several Nespresso machines over the years, but this is by far the best machine! Look, functionality, and WIFI capable this machine is always ready for the perfect cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Decent coffee maker
on January 8, 2023
Posted by: Mathew
from indiana
[This review was collected as part of a promotion.] I received the Vertuo Next to try, so far I don't have any major issues with it but I'm also not super impressed at the same time.
It looks nice, it's a very slim product so it is easy to find a place for it on the counter. It's sleek, the chrome accents with the black color look nice and fit in to most color schemes so I really like that.
It doesn't take long to make a cup of coffee from this machine. Maybe a minute or so after putting the pod in from start to finish. When you open it the old pod is discarded into a bin to be thrown away later or you can just take it out of the bin when you're finished.
The coffee selection is nice, but seems like they try a little too hard to be like one of the coffee shops with their odd flavor combinations.
Overall, it makes coffee and doesn't take forever so I enjoy the product. Replacement pods are hard to find in my area. And to order them online they are pretty expensive so I won't be using this product regularly by any means.
Pros: Easy to Use, Does not take up too much room on my countertop, Appealing Design
Cons: Too Expensive
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Matthew. Nespresso products are available by calling Nespresso at 800.562.1465, at Nespresso Boutiques and on our website. We are available 24 hours a day, 7 days a week and all online orders of $35 or more qualify for free standard shipping.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Save so much money on coffee
on January 8, 2023
Posted by: vananhn2
Both my husband and I really like this coffee machine. Even though the parts are a little bit pricey when you buy in bulk but if you calculate the amount of money you spend every day on coffee it’s gonna be much cheaper than going to Starbucks or Dunkin every day. So it’s definitely worth the money! It’s so fast, easy and convenient as well. You just put the pod in and do something else and your coffee is ready for you. 
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee and greater customer service
on January 8, 2023
Posted by: Baopee
from HTX
[This review was collected as part of a promotion.] Great coffee paired with even greater customer service.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA