Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Absolutely garbage
on January 13, 2023
Posted by: Ak
I bought this a year ago, had to get it replaced, and within 2 uses the new unit is busted as well. I spend more time troubleshooting the random blinking patterns than drinking coffee. The coffee quality itself is fine on the off chance the machine works. Definitely not reliable enough to make a quick cup of coffee. At least the adrenaline rush to see if you get an incomprehensible error blink or a cup of coffee is enough to wake you up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 14, 2023
Hi, Ak. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Evoluo machine. The new Evoluo machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Dissapointed
on January 13, 2023
Posted by: Liz
from Southern California
I bought this because I wanted a larger cup of coffee and thought I would also have a greater variety of coffees from which to choose. Thankfully, I held on to my original Nespresso machine because I am not impressed with this machine (Vertuo Next). It's very loud, and I don't like having to move the handle at the top to open the machine lid in order to put the coffee pod in, and then press and hold it down the lid to move the handle again to lock it. If it's not locked properly, the coffee does not brew. I probably should have purchased the Vertuo Plus which is automatic. I just didn't realize the difference until I used it the first time. It also is not made as well as my original machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 17, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We are available for your service and support at 800-562-1465, should you experience any issue or concern with the VertuoNext. Please call at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
sleek, but loud and back luck so far
on January 12, 2023
Posted by: Kurt
from Oakbrook Terrace Illinois
Got this machine last Christmas from in-laws. I have enjoyed the coffee and espressos it produces. However that said I have had issues.
1. it is very loud which is livable but just a little dissapointed
2. the first machine I had just completely stopped working and would not power up. I went through with Support and they could not fix so they replaced with a refurbished machine. (good response and good customer service)
3. would have given more starts but wanted to give the refurbished machine a chance and well here we are 1 Month into the new machine and it is leaking from somewhere and now I will have to call back and go through the whole process again for a third machine. ;(
1. it is very loud which is livable but just a little dissapointed
2. the first machine I had just completely stopped working and would not power up. I went through with Support and they could not fix so they replaced with a refurbished machine. (good response and good customer service)
3. would have given more starts but wanted to give the refurbished machine a chance and well here we are 1 Month into the new machine and it is leaking from somewhere and now I will have to call back and go through the whole process again for a third machine. ;(
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 17, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We're happy to learn you received a replacement machine. Please call at your earliest convenience if you are experiencing any issue with your new machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Failure rate is atrocious.
on January 11, 2023
Posted by: drnin4
from St. Louis, MO
I received one as a gift. It broke within a month. I got another from Nespresso as a replacement and that broke in a week. I finally bought a different machine, a previous model instead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 12, 2023
We're disappointed to hear this, and we hope you know that we're always here to help. We're confident you'll enjoy your new machine. Please call us directly with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely amazing cofee
on January 11, 2023
Posted by: ShannonB
from Mobile, AL
[This review was collected as part of a promotion.] OMG I loooooooove my Nespresso Vertuo Next! I never realized I could have quality espresso in the comfort of my house without having barista skills, but this thing is great! It's as simple as a k-cup machine and tastes as great as my local coffee shop! Just pop the pod in, put a clear glass under it, and a few minutes later you'll be sipping on a delicious treat. The Vertuo Next is an absolute must for all coffee lovers!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on January 10, 2023
Posted by: None
from Demorest Georgia
[This review was collected as part of a promotion.] Great coffee. I will never go back to regular coffee agy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and great customer service.
on January 9, 2023
Posted by: Selynn
from Oregon
[This review was collected as part of a promotion.] We love starting our morning off with Nespresso. We have both machines - the original and the Vertuo and use both daily. If you love coffee, you'll love Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Meh.
on January 9, 2023
Posted by: Bchbum6
from Arizona
I've had two of these machines. The first I purchased. I cleaned it every week and always ejected the pod immediately. The impeller would sometimes jam up, but found a wonderful video on YouTube that taught me how to clear it. That worked swimmingly for a time and I thought I had successfully avoided the Next curse that everyone else seemed to be talking about. Nope! It finally had an error that could not be fixed, no matter how hard the CS tech tried. They sent me a new machine. It worked wonderfully for about two months. Then we unplugged it and set it aside to renovate our kitchen. When we went to install it on my new coffee station... dead. Not even a little dead. Would. Not. Turn. On. At all. I went out and bought the Vertuo Plus that day at the urging of my husband and will never look back. The Plus is just a better design (one-touch auto open/close; bigger reservoir that can be placed on either side) and seems to be more reliable mechanically. It's not that much of a price difference from the Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 12, 2023
We're disappointed to hear this, Shana, and we hope you know that we're always here to help. We're confident that you'll enjoy the VertuoPlus. Please call us with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA