Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Leaks Water
on January 22, 2022
Posted by: John
from Myrtle Beach, SC
Machine leaking water everywhere. A visit to google shows the Vertuo Next is leaking for dozens of owners.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 24, 2022
Hi John, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and you will be receiving a replacement Evoluo Machine. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can't wait to get up & start my day with this
on January 26, 2022
Posted by: KathiO
from San Diego
Not only is the machine beautiful to look at but the coffee is A M A Z I N G. This is my second unit. I have had the CitiZ for about 5-years (our whole family has them) and loved that model but I bought my son a Vertuo Next for Christmas a year ago and the coffee flavor and crema is off the hook. Rich creamy flavor as good or better than anything you would get out. I like super strong coffee so use the double-shot pods. I am up in Lake Tahoe visiting a friend and literally had to bring it with me. Now he wants one hahaha. I did have a little issue with this unit at first but called customer service and they were every bit as awesome as their products.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, January 27, 2022
Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Noisy
on January 26, 2022
Posted by: Nic
from Chicago
This is my third machine. I bought this version only because I thought it could be set for morning coffee. It cannot. The Bluetooth rarely works. The orange light blinks constantly and there are always grounds in my cup. It’s also extremely loud, and the water reservoir is small so must be filled constantly. The dreaded blinking orange light goes off after three cups. Annoying!! The large coffee was discontinued on my old unit, Delonghi, which I loved . Overall disappointed with this unit.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not BUY
on January 29, 2022
Posted by: Withoutmyexpresso
from Lafayette, LA
Be far warned, you will have trouble with this one sooner or later. Purchased during a sale from Nespresso on their website. I should have listened to the reviews. It literally worked about 4 times. Had to call Nespresso and ship it back to their repair center. The note attached on the return back to me suggested that I descale the machine. Ridiculous on a brand new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 31, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. While Nespresso does recommend descaling your machine every three months to prevent build up, your Vertuo Next required a system update at our warehouse. Future updates can be made via the Nespresso app through your Bluetooth settings. These updates will prevent future early-descaling warnings from occurring.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Machine
on January 30, 2022
Posted by: Tilly247
from Chicago, IL
I have had the Vertuo Next machine for a few months now and am extremely satisfied with the quality of the coffee it brews. I have not experienced any issues and have brewed about 100 coffees of all different sizes. The versatility of sizes you can brew is a huge plus and it also brews a very nice crema. The setup was simple and I only use spring water in my machine. I feel like my Vertuo has spoiled me and I don’t really go to coffee shops any more because I’m too excited to try out a new recipes myself. Although some users have negative experiences, I have had a very positive experience with my machine so far! Oh and I should mention the pods ship fast and the customer service is great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DON'T BUY THIS MODEL!
on February 6, 2022
Posted by: BD
from Philadelphia, PA
Made the mistake of buying this machine without reading any reviews. Our machine last all of three weeks. It first started making expresso rather than a cup of coffee. A factory reset cured that but the next day the machine stopped working. Could not rinse it, could do a factory reset. We chewed through quite a few pods hoping it would work. Will be returning and buying another model...after reading the new model's reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not met your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love /hate
on February 9, 2022
Posted by: Jeanel
from Texas
Coffee tastes amazing, perfect temperature! Love the coffee selection. But I swear it’s so confusing and it’s constantly breaking down on me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality!
on February 10, 2022
Posted by: Kelc88
While I LOVE the coffee and think it’s coffee shop quality, this machine is garbage. My first one stopped working days after purchasing, customer service was amazing and sent me a replacement. Now 6 months later, that one broke as well! Customer service again was super helpful and they are now sending me the Verturo Plus. Hoping for better luck with that machine because I do like the quality of the coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 11, 2022
Thank you for your review, Kelsey. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA