Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love My Nespresso
on January 15, 2023
Posted by: LThom17
from St. Paul, MN
[This review was collected as part of a promotion.] I received my Nespresso as a Christmas gift and it has been a game changer for my morning coffee. I love how rich and frothy the coffee comes out. It is better than the coffee shop and has saved me money by being able to brew a delicious cup of coffee and espresso at home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Merry Christmas to me!
on January 14, 2023
Posted by: SidAndBoogie
from Commifornia
[This review was collected as part of a promotion.] Received this as a gift from my boyfriend for Christmas and I couldn’t be happier!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on January 14, 2023
Posted by: Cris
from NYC
I bought the Vertuo Next Coffee machine one year ago. At first it was working fine. After 2 months the machine started to not work properly. Water leaks underneath the Vertuo Next machine consistently. The coffee was not hot. I called customer service and they ran me through a cleaning and factory reset. The machine continue to leak underneath and then started to leak coffee underneath. Nespresso sent me a new machine.
The new Vertuo Next machine was working fine and then after 3 months it started to leak water underneath. I think the machine leaks more water then it brews coffee. I factory reset, descaling and cleaned. The machine continue to leak water from underneath during each brew. The Virtuo Next does not provide me with 7.77 Fl OZ of coffee. I get about 5 fl oz at best. This machine is a wreck and disappointment.
The new Vertuo Next machine was working fine and then after 3 months it started to leak water underneath. I think the machine leaks more water then it brews coffee. I factory reset, descaling and cleaned. The machine continue to leak water from underneath during each brew. The Virtuo Next does not provide me with 7.77 Fl OZ of coffee. I get about 5 fl oz at best. This machine is a wreck and disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 18, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent
on January 13, 2023
Posted by: Tiff66
from California
[This review was collected as part of a promotion.] Product is easy to use ! Great and makes a quick morning coffee with just one button
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely garbage
on January 13, 2023
Posted by: Ak
I bought this a year ago, had to get it replaced, and within 2 uses the new unit is busted as well. I spend more time troubleshooting the random blinking patterns than drinking coffee. The coffee quality itself is fine on the off chance the machine works. Definitely not reliable enough to make a quick cup of coffee. At least the adrenaline rush to see if you get an incomprehensible error blink or a cup of coffee is enough to wake you up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 14, 2023
Hi, Ak. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Evoluo machine. The new Evoluo machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Dissapointed
on January 13, 2023
Posted by: Liz
from Southern California
I bought this because I wanted a larger cup of coffee and thought I would also have a greater variety of coffees from which to choose. Thankfully, I held on to my original Nespresso machine because I am not impressed with this machine (Vertuo Next). It's very loud, and I don't like having to move the handle at the top to open the machine lid in order to put the coffee pod in, and then press and hold it down the lid to move the handle again to lock it. If it's not locked properly, the coffee does not brew. I probably should have purchased the Vertuo Plus which is automatic. I just didn't realize the difference until I used it the first time. It also is not made as well as my original machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 17, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We are available for your service and support at 800-562-1465, should you experience any issue or concern with the VertuoNext. Please call at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
sleek, but loud and back luck so far
on January 12, 2023
Posted by: Kurt
from Oakbrook Terrace Illinois
Got this machine last Christmas from in-laws. I have enjoyed the coffee and espressos it produces. However that said I have had issues.
1. it is very loud which is livable but just a little dissapointed
2. the first machine I had just completely stopped working and would not power up. I went through with Support and they could not fix so they replaced with a refurbished machine. (good response and good customer service)
3. would have given more starts but wanted to give the refurbished machine a chance and well here we are 1 Month into the new machine and it is leaking from somewhere and now I will have to call back and go through the whole process again for a third machine. ;(
1. it is very loud which is livable but just a little dissapointed
2. the first machine I had just completely stopped working and would not power up. I went through with Support and they could not fix so they replaced with a refurbished machine. (good response and good customer service)
3. would have given more starts but wanted to give the refurbished machine a chance and well here we are 1 Month into the new machine and it is leaking from somewhere and now I will have to call back and go through the whole process again for a third machine. ;(
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 17, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We're happy to learn you received a replacement machine. Please call at your earliest convenience if you are experiencing any issue with your new machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Failure rate is atrocious.
on January 11, 2023
Posted by: drnin4
from St. Louis, MO
I received one as a gift. It broke within a month. I got another from Nespresso as a replacement and that broke in a week. I finally bought a different machine, a previous model instead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 12, 2023
We're disappointed to hear this, and we hope you know that we're always here to help. We're confident you'll enjoy your new machine. Please call us directly with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA