Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Multiple Problems
on January 16, 2022
Posted by: Nina M
from Washington, DC
I got this machine over a year ago and within a few months of having it, I had to get a replacement one. It stopped working out of the blue. So they replaced the machine and now the "new" one is having the same problems!! Ridiculous! And now they are replacing it again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, Nina. We are disappointed to hear about your experience, but we are glad that you are receiving a replacement machine. All machines come with at least up to a one year warranty and a lifetime of troubleshooting services. Should you need further assistance, please don't hesitate to contact us at: 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
It broke after less six month of purchase
on January 16, 2022
Posted by: Yama
from Arlington, VA
Honestly this machine is poorly made. To open it not always easy, and sometimes the coffee is not coming out. I am not recommending this machine at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine doesn’t always dispense your coffee. We recommend calling our toll-free number 800-562-1465 at your convenience, to speak with a machine technician, to find a satisfactory solution. We’re available 24 hours a day and 7 days a week for your convenience. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on January 17, 2022
Posted by: gif24
Solid white light and no brew after owning for 1 week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, and we are disappointed to hear that there are issues with your VertuoNext. Our machine experts are on hand to provide you with troubleshooting services. They can be contacted at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on January 17, 2022
Posted by: Alex
from Seattle, WA
This is a poorly built product. I’m on my second one (first broke) and this one is now leaking coffee out the base.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Hello Alex. Thank you for your review, and we are disappointed to hear that your VertuoNext is leaking. All machines come with at least up to a one year warranty, and a lifetime of troubleshooting support. We can see that replacement machine is being processed to be sent to you. Should you need any additional assistance, please don't hesitate to call us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
+1 star only for Nespresso support team
on January 20, 2022
Posted by: kkoart
from OR
Stopped working after 6 months. Previously owned Vertuo line for 4 years and never had any issues. Thank you, Nespresso for a replacement (they were able to replace it for a different model). So, I stay with Nespresso for the service quality. Always so helpful!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buy any other model, stay away from the Next.
on January 20, 2022
Posted by: KeeganB
from Clemson
Machine was fantastic for the first 2.5 months. Then it started leaking down the sides every time it brewed. I had to keep a dishtowel on the counter beside it and it would soak that towel after only 2-3 brews. That doesn't include the water that would pool up underneath the machine. After a few weeks of leaking it stopped brewing altogether. Lots of troubleshooting alone and with support failed and it never came back to life. Support replaced the machine with a different model. The support service was good. I love my Nespresso coffees, but I recommend any other model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review, Keegan. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you ever need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Started Great - Didn't End Well
on January 21, 2022
Posted by: Vee
from Detroit, MI
I ordered this machine about a year ago and loved it. Recently, I went to the machine for a cup of coffee minutes before a 90-minute meeting and...nothing! I tried several times and the coffee would not brew. It stopped working, without any warning signs and I was very disappointed. One good thing is that Nespresso has excellent customer service, and when the trouble shooting didn't work, I was offered a free replacement. I ordered a different Vertuo machine due to negative reviews of the Vertuo Next' am in love with my Nespresso coffee again!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 24, 2022
Hi Vee, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and you received a replacement Vertuo Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Gorgeous Machine, Better Coffee
on January 21, 2022
Posted by: CoffeeNut69
from Oklahoma
I have had my Vertuo Next Premium for 2 months now, and it is overall a wonderful machine. It makes excellent coffee and looks stunning in our kitchen. My only two complaints are that the water tank is a little too small and it is difficult to close and lock. Locking in a pod should be an easy, one-handed operation, but my wife can barely close the thing with two hands, so she will hardly use it. I, on the other hand, love the thing.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi CoffeeNut69. Thank you for your review. We are thrilled to learn you are enjoying your Nespresso Vertuo Next machine. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA