Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Ours is also leaking!
on December 16, 2021
Posted by: Erica
from Atlanta
Help! We got our machine as a gift 3 weeks ago and it’s leaking out of control. It’s unusable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 17, 2021
Hi Erica, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Pretty But Not Very Good
on December 27, 2021
Posted by: Artist28374
from Pinehurst, NC
I bought this in November and at first I liked it. It is pretty and I liked having more flavors etc. And the coffee was hot.
Now the coffee is barely hot and every cup requires you heat the coffee cup first. And the coffee isn’t as good as the old machine was. The coffee just looks fancier.
And as far as I can tell there is no reason for it to be connected to wifi.
I never thought I would say this but the Smart Keurig is better.
It is too expensive Just to be Pretty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katie B., Customer Service, December 29, 2021
Thank you for your review. The barcode underneath each capsule ensures your Vertuo Next machine brews each blend to the specific programmed temperature that is best-suited to that coffee, as defined by Nespresso Coffee Experts. We recommend connecting your machine to WiFi quickly troubleshoot your machine alerts in real time, access how-to videos and maintenance tips and keep your machine current with important maintenance updates. For more information, we recommend reaching out to us at 800-562-1465. We are available 24 hours a day, 7 days a week via the toll-free number, listed below.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakx3
on January 2, 2022
Posted by: Tygerwood
from Punxsutawney PA
I received this in May as a Mother’s Day gift it started leaking water from the top sides about 2 months after that and they have replaced it 2 more times each having the same issue. I asked if I could just pay to upgrade to a different model, but they will not let me. They are having this 3rd one sent back for repair. This leaves me without a machine 2-4 weeks. 3 machines same problem all within 6 months. I have yet to go through 10 sleeves of coffee since May. I do not recommend this model!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 5, 2022
Thank you for your review. We're dismayed to learn of your machine issues you experienced with your Vertuo Next machine. We’re pleased to see you were assisted by one of our machine experts via our toll-free number 800-562-1465. We're available 24 hours a day and 7 days a week. For machine maintenance, we recommend following the first time use steps once a week, for optimal machine performance to make the perfect cup of coffee. Please call us at your convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on January 3, 2022
Posted by: Danielle
from Philadelphia
Received this machine for Christmas and I absolutely love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted 7 months!
on January 4, 2022
Posted by: Daisy C
from New York, NY
This is my second Nespresso machine and it didn’t last just like my first one (Vertuo Next). It leaks all over my counter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review Daisy. We recommend checking the water tank is securely positioned before brewing again. Additionally, be sure to empty the capsule container, as the normal backflow from the Vertuo Next machine can be perceived as a leak. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
No Issues a Year In
on January 5, 2022
Posted by: bayleync
from North Carolina
While helping a friend look for a Nespresso, I decided to read some reviews on the model that I have & was honestly pretty surprised to see the low rating. I received my Vertuo Next as a Christmas gift last year (2020) and have loved it ever since. My machine has not had any issues, other than needing to be cleaned two or three times, & I use it several times a week. With so many reviews mentioning leaking, I am wondering if newer ones are being made with different pieces or material that is causing this issue. Either way, the coffee I make with my Vertuo and milk frother (I have the silver one with four different buttons) is honestly just as good to me as any cafe & know I have saved so much money over the past year by making my lattes and coffees at home instead of going out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine so far
on January 8, 2022
Posted by: Flor137
from HTX
The bad reviews scared me but I still purchased it. It's worked awesome since day one, best coffee I've ever had. Spouse and I have made numerous of coffees on since we first purchased it. We been extremely happy with it and hopefully it doesn't break on us like most people have been reviewing about. Almost 2 months with it we'll see how it goes from here!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wish the coffee was hot
on January 15, 2022
Posted by: Chelsea
from Yorba Linda CA
I bought on 1/1/22 as a spontaneous birthday present to me. Coffee is delicious, but it's not hot enough. I wish you could increase the temperature settings, I would prefer not having to preheat my mug. Additionally, I loved the milk frother when I sampled it...but it never appears to work when I use mine.the button flashes red. It doesn't heat up the milk or froth. Is there a min amount you need to add in order to froth the milk? I cleaned the frother after each use, and it still doesn't work
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We’re dismayed to learn your new Aeroccino3 doesn’t froth and heat your milk, which would increase the temperature of your coffee beverage, by adding hot milk. Your Vertuo Next and Aeroccino3 both come with a one year warranty and a lifetime of troubleshooting. We’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465. Please reach out to use at your convenience so we may address your frother issues to elevate your coffee beverage temperature and experience.
Written by a customer while visiting Nespresso USA