Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Not a good machine.
on January 16, 2023
Posted by: Nick
I bought this machine and after a few months it keeps breaking and you have to factory rest it, clean it, descale it, and unplug it. Then again the next day it will do it again. Nespresso sent out a replacement machine again this machine only last a few months until the red light blinks again. Would not recommend.
Response from Nespresso USABy Christine G., Customer Service, January 18, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and lifetime troubleshooting support. We are happy to learn you were able to arrange to receive a free Evoluo replacement. Should you experience any issue or concern with your new Evoluo please call at your earliest convenience. We are available 24 hours a day, seven days a week for your service and support at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
I don’t like how it opens and closes
on January 16, 2023
Posted by: Sandy
from San Diego, CA
[This review was collected as part of a promotion.] Overall a nice machine but I returned it and bought the plus, it has a smoother open/close function, also I didn’t need the carafe feature so I bought the other one
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next
on January 16, 2023
Posted by: Ohhsukmi
from Washington DC
[This review was collected as part of a promotion.] Purchased as a gift for someone in my house hold. It has been a blessing. Time and money saver for when you’re on the go! So quick and easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Yay espresso!
on January 16, 2023
Posted by: CoffeeSteve
from Long Island, New York
[This review was collected as part of a promotion.] Coffee shop drinks at home! What more can you ask for in a machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Ever!
on January 16, 2023
Posted by: Cynthia
from San Diego
[This review was collected as part of a promotion.] I had drank a lot of different coffee and tried many machines but this is by far the best machine and coffee I have ever drank! The smooth, velvety, creamy goodness is amazing everytime!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So convenient….so good!
on January 16, 2023
Posted by: Jolt45
from CO
[This review was collected as part of a promotion.] Without knowing my wife and I both bought each other Nespresso machines for Christmas after going years with only a coffee press in the house. Wow crazy to think what we were missing. Love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee EVER
on January 16, 2023
Posted by: Kiki149
from Castle Rock, CO
[This review was collected as part of a promotion.] I had a Keurig for YEARS and wasn't totally satisfied with the coffee it was making. We went on vacation and they hotel had Nespresso machines - I was hooked ... As soon as I came home I got a Nespresso and have LOVED it ever since. For coffee lovers this is a MUST!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A+
on January 16, 2023
Posted by: SunnyD
from California
[This review was collected as part of a promotion.] The Vertuo is beautiful and looks great in my kitchen, it looks very high end. What's cool is the the Nespresso pods are different sizes based on the amount of espresso/coffee you want so the coffee is not getting watered down. It can also brew a whole pitcher of coffee! The pods also look and taste great.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of espressos available, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA