Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Great but….
on January 22, 2023
Posted by: Anonymous
from Rancho Cucamonga,CA
Worked great for a year. We descaled it as planned. And now we’re dealing with a grinding sound. And scraping on top of the pod cup. Went back to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 23, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Solid Machine
on January 22, 2023
Posted by: Wanger24
from Chicago, IL
[This review was collected as part of a promotion.] I already have one of these machines and wanted to purchase one for the office. It is, as expected, great and everyone at work loves it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Bought for iced coffee!
on January 22, 2023
Posted by: Brit
from Minnesota
[This review was collected as part of a promotion.] Bought this about a month ago and it makes very good iced coffee! I usually never make coffee at home but now I do all the time! I looked on the nespresso website for recipes as well!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
trash machine
on January 22, 2023
Posted by: becky
from british columbia
this machine is garbage. leaks water everywhere and won’t brew decaf pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 23, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new best friend!!
on January 21, 2023
Posted by: Kat
from El Paso, Texas
[This review was collected as part of a promotion.] Love love love this Nespresso machine!! It is my new best friend, the first thing I go to in the morning!! The truly perfect cup of coffee!! So so happy!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the coffee
on January 21, 2023
Posted by: Eric S
from Denver
[This review was collected as part of a promotion.] Excellent coffee, excellent service, excellent experience
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great machine, First 2 Arrived broken
on January 20, 2023
Posted by: hemi
from Syracuse NY
[This review was collected as part of a promotion.] love the machine and the ease of use. Reason i have to take a star off was that it took our third delivery of the machine, to get one that ACTUALLY WORKED. And, they couldn't even replace it with the color that was originally ordered (even though i could rebuy it on the website no problem. If this did not happen, it would be 5 stars
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, January 21, 2023
Thank you for your review. Customer satisfaction is our highest priority. If you are not 100% satisfied with your machine, please give us a call and we can assist you, 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome coffee maker
on January 19, 2023
Posted by: mboyle
[This review was collected as part of a promotion.] this is awesome. its small on my counter and makes a great tasting coffee. it is way less watery than other single serve coffee makers i have tried. i like how the pod is disposed of. its easy to set up and i have had no issues with using it. its a little nosier than i expected but i dont mind at all! i might need to buy another one for my dads house!
Written by a customer while visiting Nespresso USA