Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love our Vertuo Next!
on November 13, 2021
Posted by: Natalie
from Winchester, VA
We love our machine! It's fabulous. I recommend buying the set with the milk frother. We bought both of our sons a machine for their places as well. They love it. The frother can also make cold milk froth for your iced coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Doesn’t work properly
on November 16, 2021
Posted by: Meg
from NY, NY
This machine made delicious espresso for about 3 weeks. Then it went on the fritz and I spent hours on the phone trying all the tricks to no avail. It couldn’t accurately read the bar codes so you’d get an espresso amount for a 7.7oz or once a carafe for an espresso. Then the top button eventually just wouldn’t work. Like the other customer review, I blew through many pods trying to make it work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review, Meg. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Almost a year old leaks and doesn't brew right
on December 2, 2021
Posted by: Corey
from Midwest city, Oklahoma
Leaks when the top is open and doesn't brew the correct size amount
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Corey. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this machine
on December 2, 2021
Posted by: DAP
from NJ
I purchased my vertuo next machine last week. I absolute love it. I love the 6 sizes of coffee brewing including pour over
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi DAP. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating and unreliable
on December 3, 2021
Posted by: TG
from Colorado
It's broken twice and is now out of warranty. Nespresso "repaired it" the first time but it only worked for a month before breaking again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Tim. We share your disappointment that you are continuing to experience issue with your Nespresso machine after repair. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We understand your machine was returned from repair on October 18th, 2021. You have six months extended warranty from the first repair to submit the machine for a second free repair if you are still having issues. Please call at your earliest convenience, so we can troubleshoot and set up a second repair if necessary. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two Failed Units in Less than A Year.
on December 8, 2021
Posted by: CStone
from Phoenix, AZ
After believing that we were "upgrading" from our existing wonderful VertuoPlus machine, we have required two warranty replacements of this VertuoNext machine in less than a year, while our original VertuoPlus machine continues to make wonderful coffee. Thankfully, customer service was able to replace this machine with a different model during this most recent failure. This VertuoNext machine (speaking for the two that we have used) is comparatively less efficient at extracting liquid from pods, resulting in liquid remaining in used pods that does not exist in other VertuoLine coffee makers.
We performed the "cleaning cycles" as prescribed (even though we've never had to do this with any other VertuoLine machine) and the machines still failed due to "clogging" errors after approximately 6 months of service each. We are a household of two and use roughly 14 pods a week, so I would not consider our use to be abnormally high.
The WIFI connectivity does little that is useful to the consumer and the "pour-over" pods that this machine enables are a minimal value to most considering the evident flawed construction of this machine.
Thanks to the always amazing and patient customer service, we have been able to obtain replacements (after waiting over 5 business days for each replacement machine to arrive), but when the average reviews on the Nespresso website suggest that the "new" Vertuo machine is vastly inferior to the existing machines, next time I will pay closer attention. We love our Nespresso, but the VertuoNext is a dud.
The WIFI connectivity does little that is useful to the consumer and the "pour-over" pods that this machine enables are a minimal value to most considering the evident flawed construction of this machine.
Thanks to the always amazing and patient customer service, we have been able to obtain replacements (after waiting over 5 business days for each replacement machine to arrive), but when the average reviews on the Nespresso website suggest that the "new" Vertuo machine is vastly inferior to the existing machines, next time I will pay closer attention. We love our Nespresso, but the VertuoNext is a dud.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thanks for your review. We appreciate your feedback regarding the Vertuo Next machines. If you need any further assistance, please contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Makes good coffee
on December 9, 2021
Posted by: Carolo
from washington dc
Sometimes has technical issues. There should be one more button to hard reset the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase
on December 13, 2021
Posted by: Lorebore
from Jacksonville, FL
I’ve never had so much trouble from a coffee machine. Mine didn’t even last 7 months. When I run a pod, water leaks everywhere to the point that it has stained my countertop. The coffee comes out as a minuscule amount. The descaling is a nightmare. This machine is an absolute joke and I will make sure no one I know buys this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA