Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Not worth the money
on September 26, 2021
Posted by: Lacey
from Missouri
My husband bought me this for my birthday last year and after reading lots of reviews on it recently cause I was experiencing my machine leaking lots of water suddenly, I really wish he would’ve gotten me a different machine. I’ve barely used mine, it has sat for over 4 months because I was really overwhelmed trying to find the “the one” coffee flavor to enjoy daily. I finally found the flavors I like but the water leakage is extremely annoying as it leaves a giant puddle and my biggest gripe is it does not get hot enough. As a former barista, this machine is kind of disappointing. I wanted to love it but I see now it’s full of issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 27, 2021
Hi, Lacey. Thank you for your review. We are disappointed to learn you have not enjoyed your Vertuo Next machine due to leakage. If you ever need assistance with your Vertuo Next machine, Nespresso offers a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465 or visit Nespresso.com/help. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee...terrible machine
on September 27, 2021
Posted by: Dave
from Maine
Been through 4 machines now. Switching to the old model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , September 28, 2021
Hi, Dave. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuoline machine. The new Vertuoline machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Makes one cup and dies
on October 5, 2021
Posted by: lee
from Naples, FL
Must be some sort of programming issue but it will make only one cup and dies. The next day it sometimes works, sometimes does not -- orange lights flashing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 6, 2021
Thank you for your review, Lee. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. We recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine is crap
on October 6, 2021
Posted by: nda71
from philadelphia pa
I wish I had heeded the many negative reviews on this machine. This is the third Nespresso machine I have bought and it is terrible, abysmal, a complete waste of money. If I had bought this machine first, I would never have thrown it out and never looked at Nespresso again.
It frequently dies in the middle of making coffee; I have wasted many pricey nespresso capsules because of this. It makes very little crema compared to other models. Finally, the taste of the coffee it produces is off compared to the older models. If you are wondering which machine to buy, AVOID this one. I love Nespresso coffee, I loved my old machines, so please don't take this as a criticism of the company. Just avoid this dud of a machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 7, 2021
Thank you for your review. We understand your frustration with your Vertuo Next. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
terrible machine
on October 7, 2021
Posted by: Nancy77
from Atlanta GA
Although the customer service is great, this particular machine is awful. I received my original machine in early July. I am now on the third replacement machine and it stopped working today, as well. Apparently this is a horrible machine and other Nespresso options are better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Nancy. We understand how frustrating this can be, and we are glad to see that you're getting another replacement machine. We are here for you with comprehensive lifetime troubleshooting. We can be reached at 800-562-1495 and are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on October 8, 2021
Posted by: Bhof
This machine connectivity sucks, can’t keep it paired. As I try to hit the button nothing happens, ones I open to see after about 30 seconds I get blasted with hot water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
Hello. We understand your frustration regarding the connectivity. A simple factory reset should resolve the issue by pressing the button five times. For further machine troubleshooting assistance please visit (the FAQ section of our website) Nespresso.com/help or use our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Mostly Enjoy the machine
on October 14, 2021
Posted by: mjrusselltx
from Alexandria VA
I have had the Vertuo Next for almost a year and I really enjoy it, especially the pour over coffee. I use it daily.
The only issue I have had with it was running the descaling process. It is overly complicated and I had have someone from customer service walk me through because the directions don't make sense.
Reading all the negative reviews and knowing how much trouble the descaling process gave me, I think Nespresso could save themselves a lot of bad reviews by simplifying that process. Otherwise it is a great machine I love the variety of coffees I can make.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review. You can find comprehensive descaling instructions and various troubleshooting tips on Nespresso.com/help, or contact us via our toll-free number, 800-562-1465. Nespresso would be glad to provide PDF instructions via email.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never going to a coffee shop again!
on October 27, 2021
Posted by: cats124
from New York, NY
I love my Vertuo Next machine, it's my first Nespresso machine after upgrading from Keurig and I don't know how I survived before. The coffee is amazing, the machine takes up minimal space on my counter. No issues with my machine after a few months, crossing my fingers it stays this way!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA