Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
decent little machine
on January 26, 2023
Posted by: zed805
[This review was collected as part of a promotion.] Device works well and is nice and compact. Brews quickly and has good temperature of the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Very fancy
on January 26, 2023
Posted by: jojo31
from phoenix, az
[This review was collected as part of a promotion.] This is a very fancy coffee machine. Which is very nice if you enjoy that kind of coffee. It is a bit hard to use just because there are different kinds of coffee that it could use, and it measures the water for each. So, if you are not fluent in coffee talk you may not be sure how much coffee you are receiving. The machine is nice and skinny though and very pretty. The pods are nice because it keeps clean up easy as well.
Pros: High Quality Machine, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 27, 2023
Hi, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this model. Absolutely awful.
on January 24, 2023
Posted by: Sara446677
This product is by far one of the most frustrating things. Currently on my 3rd vertuo next and they keep breaking. I will have to call customer service AGAIN and go through the troubleshooting (which is kind of complicated to be perfectly honest) and then they will send another one and that one will probably break too!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 26, 2023
Thank you for your review. We are dismayed to learn that you have experienced issues with not just one, however multiple Vertuo Next machines. Customer satisfaction is our highest priority. If you are not 100% satisfied with your Vertuo Next machine, our Machine Experts will be delighted to assist you and provide you with other replacement options. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please don’t hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
5
It’s great but has a couple issues
on January 24, 2023
Posted by: Avap1976
from Kentucky
[This review was collected as part of a promotion.] I love my nespresso, it’s great in the mornings and makes a delicious cup of coffee. My only issue is sometimes it leaks and my last one randomly just stopped working. Other than that nespresso’s customer service is amazing! They’ve always been incredibly helpful when needed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy To Use
on January 24, 2023
Posted by: Anne
[This review was collected as part of a promotion.] I bought this a month ago and everything is great specially the coffee. The only thing is it’s a little hard to close and open the top part.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi Anne, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on January 24, 2023
Posted by: Allison
from Houston, tx
[This review was collected as part of a promotion.] I love my machine so much! Easy to use, looks sleek, and makes the best coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso Vertuo
on January 24, 2023
Posted by: mattsmom
from New York, New York
[This review was collected as part of a promotion.] I just received the Nespresso Vertuo and very happy with machine. It's beautiful and I love the coffee. The only thing I am not crazy about is the way it opens and closes to put in the pod. The piece you have to turn to open and close is a bit stiff and feels like it might break.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
A few issues but overall works great.
on January 22, 2023
Posted by: kwill
from Houston, TX
[This review was collected as part of a promotion.] I was very excited to try this machine but the machine would not brew the first time that I tried to use it. I have to unplug the machine for about 5 minutes and then plug it back it. The machine decided to brew after that. When the machine works, it makes a really good up of coffee. There are times when the machine will decide not to brew and I will have to unplug it for 5 minutes. I love the fact that it came with a glass mug. I use the mug all of the time. The set up on this machine was very quick and easy.
Pros: Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA