Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love how easy it is
on January 27, 2023
Posted by: KP
[This review was collected as part of a promotion.] Just bought this after our previous machine finally broke (lasted almost 6 years). We’re debating buying another one but after a week without it we realized my Nespresso coffee had become an important part of my morning. Love the quality and consistency.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine!
on January 27, 2023
Posted by: Nicole
from Philly PA
[This review was collected as part of a promotion.] Love this coffee machine! Comparable to Starbucks!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall it's fine.
on January 27, 2023
Posted by: Justin
from columbus, oh
I liked the idea that this could brew an 18 ounce carafe. I think that the single cup pours are better tasting than the carafe though...The carafe pods taste very watered down. The opening mechanism is annoying to use. Especially when compared to the VertuoPlus. I guess maybe because it's a slimmer model? Overall, it's fine. Could use work on the carafe pour over though.
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, January 28, 2023
Thank you for your review. We appreciate your honest feedback, and we would be happy to note this to our product team. Should you ever need any assistance, we are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee but inconsistent machine
on January 26, 2023
Posted by: Nan1922
from Los Angeles, Ca
[This review was collected as part of a promotion.] I love the coffee and espresso this machine makes but we’ve had issues with the machines. Our first one stopped working, worked again, then was inconsistent with the ounces brewed, then leaked, and ultimately stopped working altogether. Nespresso’s customer service is great and they helped us every time we contacted them. They ultimately sent us a new machine. I think ounces brewed are still off sometimes but we’ve had no other issues so far. We’re only had the new machine for 2 weeks so I hope it continues to work without any other issues
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, January 28, 2023
Thank you for review. We are glad to see you were able to receive a replacement Vertuo Next machine through our Machine Experts. If you have any questions or concerns about the function of your new machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
decent little machine
on January 26, 2023
Posted by: zed805
[This review was collected as part of a promotion.] Device works well and is nice and compact. Brews quickly and has good temperature of the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Very fancy
on January 26, 2023
Posted by: jojo31
from phoenix, az
[This review was collected as part of a promotion.] This is a very fancy coffee machine. Which is very nice if you enjoy that kind of coffee. It is a bit hard to use just because there are different kinds of coffee that it could use, and it measures the water for each. So, if you are not fluent in coffee talk you may not be sure how much coffee you are receiving. The machine is nice and skinny though and very pretty. The pods are nice because it keeps clean up easy as well.
Pros: High Quality Machine, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 27, 2023
Hi, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this model. Absolutely awful.
on January 24, 2023
Posted by: Sara446677
This product is by far one of the most frustrating things. Currently on my 3rd vertuo next and they keep breaking. I will have to call customer service AGAIN and go through the troubleshooting (which is kind of complicated to be perfectly honest) and then they will send another one and that one will probably break too!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 26, 2023
Thank you for your review. We are dismayed to learn that you have experienced issues with not just one, however multiple Vertuo Next machines. Customer satisfaction is our highest priority. If you are not 100% satisfied with your Vertuo Next machine, our Machine Experts will be delighted to assist you and provide you with other replacement options. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please don’t hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
5
It’s great but has a couple issues
on January 24, 2023
Posted by: Avap1976
from Kentucky
[This review was collected as part of a promotion.] I love my nespresso, it’s great in the mornings and makes a delicious cup of coffee. My only issue is sometimes it leaks and my last one randomly just stopped working. Other than that nespresso’s customer service is amazing! They’ve always been incredibly helpful when needed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA