Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
We love the chocolate color and design.
on January 29, 2023
Posted by: Tlthomas
from Prineville Oregon
[This review was collected as part of a promotion.] What we don't like is pushing down the top and latching it manually. We prefer our Vertuo Plus since it is automatic at the touch of a finger and that makes it easy for those with arthritis.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso great!
on January 29, 2023
Posted by: Jack P
from Nashville TN
[This review was collected as part of a promotion.] I love it! Bought one for my mom for Christmas this year
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 28, 2023
Posted by: H
Bought this machine and first one water started leaking outnof the side of the machine whenever I tried to brew a capsule. Got another one sent to replace it and now this one is not working. Not happy with this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 30, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd replacement
on January 28, 2023
Posted by: Britt
This machine has broken on me twice. They offered to replace it again , but don’t have a “refurbished” machine in the color I bought so I had to compromise and get a different one that I’m not happy with. Really a shame cause it’s on stock on the website, not my fault the Nespresso machine keeps breaking but it I’m still the one who needs to compromise on the color.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 30, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We're pleased to learn you were able to speak with a Machine Specialist and arrange to receive a new machine. Should experience any issue with the new machine, please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love how easy it is
on January 27, 2023
Posted by: KP
[This review was collected as part of a promotion.] Just bought this after our previous machine finally broke (lasted almost 6 years). We’re debating buying another one but after a week without it we realized my Nespresso coffee had become an important part of my morning. Love the quality and consistency.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine!
on January 27, 2023
Posted by: Nicole
from Philly PA
[This review was collected as part of a promotion.] Love this coffee machine! Comparable to Starbucks!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall it's fine.
on January 27, 2023
Posted by: Justin
from columbus, oh
I liked the idea that this could brew an 18 ounce carafe. I think that the single cup pours are better tasting than the carafe though...The carafe pods taste very watered down. The opening mechanism is annoying to use. Especially when compared to the VertuoPlus. I guess maybe because it's a slimmer model? Overall, it's fine. Could use work on the carafe pour over though.
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, January 28, 2023
Thank you for your review. We appreciate your honest feedback, and we would be happy to note this to our product team. Should you ever need any assistance, we are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee but inconsistent machine
on January 26, 2023
Posted by: Nan1922
from Los Angeles, Ca
[This review was collected as part of a promotion.] I love the coffee and espresso this machine makes but we’ve had issues with the machines. Our first one stopped working, worked again, then was inconsistent with the ounces brewed, then leaked, and ultimately stopped working altogether. Nespresso’s customer service is great and they helped us every time we contacted them. They ultimately sent us a new machine. I think ounces brewed are still off sometimes but we’ve had no other issues so far. We’re only had the new machine for 2 weeks so I hope it continues to work without any other issues
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, January 28, 2023
Thank you for review. We are glad to see you were able to receive a replacement Vertuo Next machine through our Machine Experts. If you have any questions or concerns about the function of your new machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA