Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Great for to-go
on January 31, 2023
Posted by: Nagi
[This review was collected as part of a promotion.] I like that it’s great for to-go and offers variety of amounts of coffee per capsule so we can get different amount of caffeine that fits are needs.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Gift!
on January 30, 2023
Posted by: Jtschida
from Minneapolis, MN
[This review was collected as part of a promotion.] I bought this for my husband who is newer to the coffee scene and he has loved playing around with it! There are so many options of coffee and it is the perfect size. Doesn’t take up too much space and keeps it looking clean.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love me some fancy coffee...
on January 30, 2023
Posted by: MNCruzn
from Twin Cities, MN
[This review was collected as part of a promotion.] We're had our Vertuo for about a month and it's been a great adventure, trying out new types of coffee and espressos. Love that we aren't making a pot of coffee and throwing most of it away. Plus the quality and consistency of the pods get you your favorite coffee exactly the same every cup. Glad we purchased!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase I have made
on January 30, 2023
Posted by: nic
from VA
[This review was collected as part of a promotion.] I bought this a couple weeks ago and it is by far the best purchase I have ever made! I love trying new coffees and haven't had a single one that was bad. Totally worth the money.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
We love the chocolate color and design.
on January 29, 2023
Posted by: Tlthomas
from Prineville Oregon
[This review was collected as part of a promotion.] What we don't like is pushing down the top and latching it manually. We prefer our Vertuo Plus since it is automatic at the touch of a finger and that makes it easy for those with arthritis.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso great!
on January 29, 2023
Posted by: Jack P
from Nashville TN
[This review was collected as part of a promotion.] I love it! Bought one for my mom for Christmas this year
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 28, 2023
Posted by: H
Bought this machine and first one water started leaking outnof the side of the machine whenever I tried to brew a capsule. Got another one sent to replace it and now this one is not working. Not happy with this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 30, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd replacement
on January 28, 2023
Posted by: Britt
This machine has broken on me twice. They offered to replace it again , but don’t have a “refurbished” machine in the color I bought so I had to compromise and get a different one that I’m not happy with. Really a shame cause it’s on stock on the website, not my fault the Nespresso machine keeps breaking but it I’m still the one who needs to compromise on the color.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 30, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We're pleased to learn you were able to speak with a Machine Specialist and arrange to receive a new machine. Should experience any issue with the new machine, please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA