Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Defective 1st Veturo but quick replacement
on February 1, 2023
Posted by: Melissa
from San Diego
[This review was collected as part of a promotion.] My first veturo was a mothers day gift last year from my husband last year and all went smoothly until about a few weeks ago when it would no longer brew, even after cleaning and descaling a few times. I will say Nespressso’s customer service is great. They were quick to hop on a video call and that’s when I learned that the machiene I had was defective after a few attempts to fix. Was able to get a replacement quickly, about 3 biz days with instructions on I send back my defective one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Find the right espresso or coffee, and you’re set!
on February 1, 2023
Posted by: Beatrix
from Portland
[This review was collected as part of a promotion.] I bought this coffee machine as a means to save money and so far it’s been working! I haven’t been to a coffee shop as often as I used to, and overall, the cost for the espresso/coffee pods are a lot but in the long run you save a lot of money. The machine works great, just don’t forget to clean your machine once a week. The pods are great too, but it may take awhile to find the right one for you and your tastes. I got lucky with what I got, but if you don’t like the samples—that is okay. You will find the right flavor or taste soon enough. I love my coffee machine, especially after finding the right pods (the over-ice pods).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died after a couple months of light use
on January 31, 2023
Posted by: DoNotBuyAVertuoNext
from Tennessee
Very disappointed in this machine and I do not recommend it. I have used other Nespresso machines that have been outstanding, I have owned the Creatista since 2017 and the Evoluo since 2020 and they still work perfectly, but this one has been a huge disappointment. We got it in September of 2022 and it was dead before Christmas, completely dead, no power to the machine at all. We didn't even use it very often, once every few days maybe. We have tried a different outlet (still would not power on) and tried the troubleshooting steps but when it won't power on at ALL there are no troubleshooting steps to try. No lights come on, no sound, nothing happens at all. When it died I started to research the problem online to try and fix it myself and if you search the internet for Vertuo Next not working no power at all you will find TONS of sites where people complain about this model. I did do a chat here on the Nespresso site and they say they are sending me a new Vertuo Next but I have absolutely no optimism about that since so many of the stories that I have read so far mention that the replacements quickly died, and then the replacements for the replacement also die within months. I strongly urge you to explore a different model or brand, this one is not good and Nespresso KNOWS it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 1, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine won’t turn on. We’re pleased to see you reached out to us and spoke with one of our machine experts, who has replaced your machine. As part of your machine maintenance, we recommend the first time use steps at least once week to flush away any coffee granule buildup from the head of your machine. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Don’t hesitate to reach out to use should you have any machine issues with your Vertuo Next replacement. We’re confident we’ll find a satisfactory resolution. Enjoy your Nespresso coffee ritual with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste
on January 31, 2023
Posted by: Jackie
from Roanoke, VA
[This review was collected as part of a promotion.] We buy every few weeks and we love the nespresso products. Great quality and taste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for to-go
on January 31, 2023
Posted by: Nagi
[This review was collected as part of a promotion.] I like that it’s great for to-go and offers variety of amounts of coffee per capsule so we can get different amount of caffeine that fits are needs.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Gift!
on January 30, 2023
Posted by: Jtschida
from Minneapolis, MN
[This review was collected as part of a promotion.] I bought this for my husband who is newer to the coffee scene and he has loved playing around with it! There are so many options of coffee and it is the perfect size. Doesn’t take up too much space and keeps it looking clean.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love me some fancy coffee...
on January 30, 2023
Posted by: MNCruzn
from Twin Cities, MN
[This review was collected as part of a promotion.] We're had our Vertuo for about a month and it's been a great adventure, trying out new types of coffee and espressos. Love that we aren't making a pot of coffee and throwing most of it away. Plus the quality and consistency of the pods get you your favorite coffee exactly the same every cup. Glad we purchased!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase I have made
on January 30, 2023
Posted by: nic
from VA
[This review was collected as part of a promotion.] I bought this a couple weeks ago and it is by far the best purchase I have ever made! I love trying new coffees and haven't had a single one that was bad. Totally worth the money.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA