Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Buy a different machine!
on February 4, 2023
Posted by: coffeelover
I am currently shopping for a new vertuo machine because I have so many pods left, and this machine broke on me. I got this machine a little over a year ago (just past the warranty) and it stopped brewing coffee. The light doesn't even turn on anymore when I plug it back in. I talked to the service people and they told me to descale it even though it does not even suck up water! I am unbelievable disappointed in Nespresso for still selling this machine since I hear so many people complaining about this machine. Save your money and get a different machine! This will barely last a year! I am not a person to overuse the machine either, I used it at most once a day and it still broke. For the money you pay for this machine, it should last more than a year. I have a 8 year old Keurig that is still running. Again I am so disappointed in Nespresso I truly loved this machine until it broke on me!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 8, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support for your machine. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So many options!
on February 3, 2023
Posted by: heathbar528
from Dublin, CA
[This review was collected as part of a promotion.] I love this machine because I am able to brew so many different types! Whether it is my morning cup of coffee, afternoon latte, or a carafe to share with a friend! The versatility, looks, and functionality are unmatched.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Hooked on My Nespresso
on February 2, 2023
Posted by: Mercy
from Virginia
[This review was collected as part of a promotion.] Received my Nespresso as a Christmas present and I am hooked. I use it everyday and can never go back to drinking coffee any other way. I am actually saving money now because I am not spending it at the coffee house.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso Machine
on February 2, 2023
Posted by: Slange
[This review was collected as part of a promotion.] My wife and I have used Keurig for many years and the taste just became boring and really just kind of dull. We purchase The Vertuo Plus a month ago and I couldn't be happier. The coffee is amazing and smells wonderful!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on February 2, 2023
Posted by: sb1991
from Minneapolis, MN
[This review was collected as part of a promotion.] This product has worked fabulously. My wife and I regularly use it to entertain guests with coffee shop quality lattes. Very easy to use!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the carafe size coffee
on February 1, 2023
Posted by: Wayne
from Washing DC
[This review was collected as part of a promotion.] I just got the new Nespresso Next. Great machine and love the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine!
on February 1, 2023
Posted by: annakate
from Statesboro, GA
I recieved my vertuo next for a wedding gift, and I'm so happy I did! the nespresso next is perfect for coffee, lattes, and so much more.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Machine for To Go Orders from Home
on February 1, 2023
Posted by: Double Shot
from McLean, VA
[This review was collected as part of a promotion.] The Vertuo Next was a Christmas gift for my wife and I a few years ago, when it was released. We've been very impressed with the quality of coffee and the different flavors from all these new capsules. We really enjoy the time it takes to make a to go cup when we head to work. I would highly recommend this product to anyone looking to try something new. You will not be disappointed. We've already convinced 4 of our friends to get one and they haven't been disappointed either.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA