Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
My Coffee Machine
on December 12, 2022
Posted by: sjb
from Omaha, NE
[This review was collected as part of a promotion.] I have been using Nespresso machines for about 9 years and just received the Vertuo Next machine a couple of days ago. So far the coffee is great and the machine is much quieter than my old machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee!
on December 17, 2022
Posted by: Leslie
from Mississippi
[This review was collected as part of a promotion.] I searched high and low for truly excellent coffee that I could make at home and avoid the long lines and $ spent at local coffee houses. And I found it. Thanks, Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on December 18, 2022
Posted by: Teenerweeeeener
from Stuart, fl
[This review was collected as part of a promotion.] This is my second vertuo machine, i love them so much! It’s easy, fast, absolutely delicious coffee!! My last one had a malfunction, and customer service was super eager to help us fix the problem. We love everything nespresso!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Gorgeous, Compact + High Quality
on December 20, 2022
Posted by: Spooky
from Chicago
[This review was collected as part of a promotion.] I’ve read that the “Next” line of Vertuo machines got a bad rap recently, but this machine is wonderful. We got it in the Deep Brown/Bronze Limited Edition color, and it’s really elegant and doesn’t take up much counter space. We’ve really enjoyed going through the coffee sample pack that came with it, and marking down which pods we like best. We even went back to the Nespresso Store for the milk frother a few days later. Better than most coffee shops!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quieter machine
on December 22, 2022
Posted by: Jordan13
from Melbourne, Fl
[This review was collected as part of a promotion.] This machine was much quieter than my older model. The latching mechanism is a little difficult when people come visit. There is a small learning curve with how to latch the machine to start the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient and Compact
on December 22, 2022
Posted by: ktex
from Austin, Texas
[This review was collected as part of a promotion.] This little machine is as smart as it is compact. It is fairly foolproof, so if you have an older relative that loves coffee, it is perfect because it is incredibly easy to set up and use right out of the box. It is perfect for people who want a quick brew without any clean up or fuss. They also offer a wide range of options through the capsule system, so it's easy to please everyone regardless of the kind of coffee or espresso that they prefer...
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on December 28, 2022
Posted by: Chloe
from Massachusetts
Worked great for a year. Got it for Christmas. Has a one year warranty… isn’t that convenient. Feels like it doesn’t read some coffee pods but reads others. I suspect it’s being phased out similar to how Apple try’s to phase out old models. It’s a hunk of junk now. Wish I never switched from Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, Katherine T., January 2, 2023
Thank you for your review, Chloe. We're dismayed to learn that the Vertuo Next machine has not met your expectations. We kindly ask that you call Nespresso at 800-562-1465 and a Machine Expert would be happy to assist you with your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Rarely works, needs replacement often.
on December 29, 2022
Posted by: TheJason
from Denver, CO
When it works it's great; but unfortunately it rarely works. We run a cleaning cycle every Sunday, and still it constantly malfunctions. It'll stop working in the middle of pods, it'll stop working when it's reading a pod, it'll just stop sending water through the pod while the coffee is brewing, it'll get halfway through a pod and shut down, and then finally we left it alone for a week and it won't power back on. Second defective model we had. We spoke to folks at a local store and they said that they've heard lots of customer complaints about the Vertuo next not working properly and having lots of failures, so we'll work with them on an exchange to a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review, Jason. We are glad to know you were able to speak with a Coffee Specialist about your Vertuo Next machine. We kindly ask you to contact us at 800-562-1465 so that a Machine Expert may assist you with replacing your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA