Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Waist of money
on February 13, 2023
Posted by: Karolina
from Portland, OR
After couple of month our first machine broke (we only used it as once in a while for afternoon coffee- as we prefer fresh brewed coffee in the morning).
I got a replacement machine that again broke after a year of using- similarly this machine was not used everyday.
It started with leaking water- we used the descaling solution and cleaned the machine. After making one cup of coffee the machine again said it was dirty- I did cleaned it again thinking maybe it was not done right. But the cleaning message keeps appearing after each cup of coffee…definitely will not recommend this one. Waist do money
I got a replacement machine that again broke after a year of using- similarly this machine was not used everyday.
It started with leaking water- we used the descaling solution and cleaned the machine. After making one cup of coffee the machine again said it was dirty- I did cleaned it again thinking maybe it was not done right. But the cleaning message keeps appearing after each cup of coffee…definitely will not recommend this one. Waist do money
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
Thank you for your review, Karolina. We certainly understand your frustration, and we hope you know we are always here to help. If you'd like to escalate this situation, and speak with a customer service specialist, please call us directly at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
M/ ranatsy. TAPE/
on February 12, 2023
Posted by: Ora
from Houston,TX
[This review was collected as part of a promotion.] Bought a month ago after moving from Denver to Texas. Got the virtuo model. Makes a great tasting expression; but the mechanism for inserting the coffee pods is a bit “clunky” meaning my previous Nespresso machine had a loading mechanism that was partially electric and much easier to use than the one I have now. I just hope this new machine will give me “trouble-free” pod loading for the next 2-3 years.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on February 12, 2023
Posted by: Beto Sampaio
After 3 months and a few coffee the deadly red light came and the machine just stoped working.... google it and you will see it happens sooner or later with this machine! Don't know how they keep selling it. NO troubleshooting will recover it!
Response from Nespresso USABy Katherine T., Customer Service, February 13, 2023
Thank you for your review, Beto. We are glad to see you were able to speak with our Machine Experts regarding your Vertuo Next machine, however if you are still experiencing technical issues, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Looks good and makes great coffee
on February 11, 2023
Posted by: Rfmat1950
from Eastern, Pa
[This review was collected as part of a promotion.] I have to say, I was a drip coffee guy for years (and I do mean years) and I was a bit of a skeptic as to how good this machine and coffee could be. While on vacation with my family, the place we were in had one and some coffee with it. After trying it I was sold. The machine worked great and made really good coffee. Stupidly simple to use and makes single cups in a flash. Pods are a little on the expensive side but their assortment is super and having only one cup a day, it’s not a drain on my bank account. I love this machine and would recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Coffee is great
on February 10, 2023
Posted by: stickyunit2
from New Orleans, LA
[This review was collected as part of a promotion.] When I was looking for a replacement for the keurig I got several years ago, it was tough due to the similar options available. The vertuo next is the maker I decided upon, and it has consistently exceeded my expectations. The only problem is that the coffee pods are not sold in stores. However, the quality is addictive.
Pros: Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simplifies My Morning Coffee Routine
on February 10, 2023
Posted by: JeanM
from New York, NY
[This review was collected as part of a promotion.] I bought this a month ago and am happy with the quality of the coffee. Capsule order shipped quickly and I love that they are easy to recycle!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dead Machine
on February 10, 2023
Posted by: TEC
from Oregon
Very strange timing, but same experience as the another user stated. Yesterday the machine worked fine, today it is just suddenly dead. There is absolutely no troubleshooting help available, no hard reset, nothing that can be done. Other appliances plugged into the same breaker still work fine, so I don't believe it was a power surge or anything like that. I've owned 4-5 different Nespresso machines over the years, and this model seems to be the worst based on this experience and the overall reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review and for choosing Nespresso. We offer assistance 24/7 and a machine expert will be happy to assist you. Please call 800.562.1465. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
4
some issues, customer service promptly corrected i
on February 9, 2023
Posted by: Mindy
[This review was collected as part of a promotion.] My original machine leaked from first use and was never really hot enough. I contacted customer service and they quickly shipped a replacement which works lovely. I love the ease of use and ability of the machine to read the capsules and brew each one perfectly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA