Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Great features!
on February 13, 2023
Posted by: Ronin
from New York, New York
[This review was collected as part of a promotion.] I bought this a month ago and am so happy I did! It makes the best coffees and espressos! I even got an aerocino and can make macchiatos!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Went through two in six months
on February 13, 2023
Posted by: MalWill
from AL
Within months of owning our machine we started receiving the red light and it wouldn't brew a cup of coffee whatsoever. After cleaning/ descaling and troubleshooting with tech support, they sent us another machine. After 6 months that machine started to do the same thing and also was leaking coffee from the bottom of the machine. Needless to say they are sending us another type of Vertuo machine and we hopefully will have better luck with it. It was wonderful when it did work!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 14, 2023
Hello, thank you for your review. We are disappointed to hear about your negative experience with the Vertuo Next. We are glad that you were able to speak with a machine expert and we are happy to know that a new Evoluo machine is on its way to you. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not working in a very first day. Garbage.
on February 13, 2023
Posted by: Natallia H
from New York, NY
I received my new machine YESTERDAY . Followed all instructions. Prime machine with water about 5 min before use . I was able to make 3 cups of coffee. I was happy with my new machine. NOW TODAY Morning I was so exited about my new morning routine. Guess WHAT ? Machine start making noise and bottom became red and my brand new machine is dead. Unplug and plug it back. New start. Red bottom and machine dead. THIRD time is THE same. I called customer service Lady was polite and patient. My machine is not working. Period. My family is laughing on me.They saw How entusiastic I was about fancy coffee machine. I think I should return this garbage and continue using my old school Arabic coffee pot and finish this story. I would not recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 14, 2023
Hello. We're disappointed there are issues with your machine and we would be happy to assist you. All machines come with a one year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465 and we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on February 13, 2023
Posted by: Megan
from Eugene
[This review was collected as part of a promotion.] This machine makes the best coffee and customer service has been the best I e ever experienced
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waist of money
on February 13, 2023
Posted by: Karolina
from Portland, OR
After couple of month our first machine broke (we only used it as once in a while for afternoon coffee- as we prefer fresh brewed coffee in the morning).
I got a replacement machine that again broke after a year of using- similarly this machine was not used everyday.
It started with leaking water- we used the descaling solution and cleaned the machine. After making one cup of coffee the machine again said it was dirty- I did cleaned it again thinking maybe it was not done right. But the cleaning message keeps appearing after each cup of coffee…definitely will not recommend this one. Waist do money
I got a replacement machine that again broke after a year of using- similarly this machine was not used everyday.
It started with leaking water- we used the descaling solution and cleaned the machine. After making one cup of coffee the machine again said it was dirty- I did cleaned it again thinking maybe it was not done right. But the cleaning message keeps appearing after each cup of coffee…definitely will not recommend this one. Waist do money
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
Thank you for your review, Karolina. We certainly understand your frustration, and we hope you know we are always here to help. If you'd like to escalate this situation, and speak with a customer service specialist, please call us directly at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
M/ ranatsy. TAPE/
on February 12, 2023
Posted by: Ora
from Houston,TX
[This review was collected as part of a promotion.] Bought a month ago after moving from Denver to Texas. Got the virtuo model. Makes a great tasting expression; but the mechanism for inserting the coffee pods is a bit “clunky” meaning my previous Nespresso machine had a loading mechanism that was partially electric and much easier to use than the one I have now. I just hope this new machine will give me “trouble-free” pod loading for the next 2-3 years.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on February 12, 2023
Posted by: Beto Sampaio
After 3 months and a few coffee the deadly red light came and the machine just stoped working.... google it and you will see it happens sooner or later with this machine! Don't know how they keep selling it. NO troubleshooting will recover it!
Response from Nespresso USABy Katherine T., Customer Service, February 13, 2023
Thank you for your review, Beto. We are glad to see you were able to speak with our Machine Experts regarding your Vertuo Next machine, however if you are still experiencing technical issues, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Looks good and makes great coffee
on February 11, 2023
Posted by: Rfmat1950
from Eastern, Pa
[This review was collected as part of a promotion.] I have to say, I was a drip coffee guy for years (and I do mean years) and I was a bit of a skeptic as to how good this machine and coffee could be. While on vacation with my family, the place we were in had one and some coffee with it. After trying it I was sold. The machine worked great and made really good coffee. Stupidly simple to use and makes single cups in a flash. Pods are a little on the expensive side but their assortment is super and having only one cup a day, it’s not a drain on my bank account. I love this machine and would recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA