Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Nice coffee but questionable machine
on February 17, 2023
Posted by: KB1
from MI
I too have had issues with the Vertuo next machine. Initially it would not dispense coffee but would run a clean cycle. Then it started to flash orange on the button.
After cleaning/ descaling it worked once then stopped. I repeated the descaling process. Finally, I had to troubleshoot with tech support. During this support the machine went into red mode. Another machine is being sent as they think it is the capsule reader.
After reading these reviews I am nervous that this second machine will not work properly as I have been told there is only 6 months warranty on the new machine. (My original started misbehaving after 11 months and finally died after 13.5 months). I only use the machine 3-4 times a week and expel capsule after use and clean regularly, so I was surprised that it broke so quickly.
I liked the coffee when it worked, and I do think tech support were helpful but there does seem to be a common trend (breaks a lot) with this machine.
Fingers crossed for a reliable second machine.
After cleaning/ descaling it worked once then stopped. I repeated the descaling process. Finally, I had to troubleshoot with tech support. During this support the machine went into red mode. Another machine is being sent as they think it is the capsule reader.
After reading these reviews I am nervous that this second machine will not work properly as I have been told there is only 6 months warranty on the new machine. (My original started misbehaving after 11 months and finally died after 13.5 months). I only use the machine 3-4 times a week and expel capsule after use and clean regularly, so I was surprised that it broke so quickly.
I liked the coffee when it worked, and I do think tech support were helpful but there does seem to be a common trend (breaks a lot) with this machine.
Fingers crossed for a reliable second machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wish the machine was as good as the coffee taste!!
on February 16, 2023
Posted by: traaay 2 the c
from CA
I would like to start by saying how much I love Nespresso. Unfortunately, 2 Vertuo Next later and its broken again. My first one was a gift and started leaking water everywhere in the first 3 months. I called and troubleshooted and they sent me a replacement. 2nd machine worked for just over a year and same thing, water everywhere. Now it wont even brew. Turns on and nothing happens. my mom has had her original machine for 4 years and still works amazing. I just think this unit was not made correctly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing when compared to the Vertuo Plus
on February 15, 2023
Posted by: AT
from Iowa
Bought a Vertuo Plus about 4 years ago and have loved it! Decided to get a Vertuo Next. The Next is MUCH louder than the Plus, and the crema is not nearly as good when compared to what the Plus produced. With the Next, the crema dissipates within a minute or two. Very disappointed as one would think the next generation machine would be better. I should have purchased a Vertuo Plus again
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
We're certainly disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Simple and nice
on February 14, 2023
Posted by: Jsteinbach
from Media pa
[This review was collected as part of a promotion.] Is simple to use. Coffee is good and strong; just how I like it. No complaints
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features!
on February 13, 2023
Posted by: Ronin
from New York, New York
[This review was collected as part of a promotion.] I bought this a month ago and am so happy I did! It makes the best coffees and espressos! I even got an aerocino and can make macchiatos!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Went through two in six months
on February 13, 2023
Posted by: MalWill
from AL
Within months of owning our machine we started receiving the red light and it wouldn't brew a cup of coffee whatsoever. After cleaning/ descaling and troubleshooting with tech support, they sent us another machine. After 6 months that machine started to do the same thing and also was leaking coffee from the bottom of the machine. Needless to say they are sending us another type of Vertuo machine and we hopefully will have better luck with it. It was wonderful when it did work!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 14, 2023
Hello, thank you for your review. We are disappointed to hear about your negative experience with the Vertuo Next. We are glad that you were able to speak with a machine expert and we are happy to know that a new Evoluo machine is on its way to you. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not working in a very first day. Garbage.
on February 13, 2023
Posted by: Natallia H
from New York, NY
I received my new machine YESTERDAY . Followed all instructions. Prime machine with water about 5 min before use . I was able to make 3 cups of coffee. I was happy with my new machine. NOW TODAY Morning I was so exited about my new morning routine. Guess WHAT ? Machine start making noise and bottom became red and my brand new machine is dead. Unplug and plug it back. New start. Red bottom and machine dead. THIRD time is THE same. I called customer service Lady was polite and patient. My machine is not working. Period. My family is laughing on me.They saw How entusiastic I was about fancy coffee machine. I think I should return this garbage and continue using my old school Arabic coffee pot and finish this story. I would not recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 14, 2023
Hello. We're disappointed there are issues with your machine and we would be happy to assist you. All machines come with a one year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465 and we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on February 13, 2023
Posted by: Megan
from Eugene
[This review was collected as part of a promotion.] This machine makes the best coffee and customer service has been the best I e ever experienced
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA