Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Good morning
on February 21, 2023
Posted by: Samah
from California
[This review was collected as part of a promotion.] I have been using Nespresso for a couple of months now and it has been my favorite coffee to drink now. The flavors of the pods are light but also full of caffeine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine and coffee
on February 20, 2023
Posted by: Liz8487
from Spokane WA
[This review was collected as part of a promotion.] Had a machine with frothier attachment at our house. Use it every day. Just bought another machine for my new office!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Renewed my love of coffee
on February 19, 2023
Posted by: Stew
from Atlanta GA
Easy to Use, Great tasting coffee selection, 18 oz pour over carafe option, Quality product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks easy
on February 19, 2023
Posted by: Vloopo
from South Carolina
I have owned this for just over two years now and it is a disappointment My first machine lasted about a year and a half and then randomly just broke without explanation. Nespresso kindly replaced it free of charge. My new machine worked for about uses before it also stopped working. Nespresso hasn’t helped replace it again thus far
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious coffee!
on February 19, 2023
Posted by: Leigha
from Indiana
[This review was collected as part of a promotion.] I love my new Nespresso machine! The coffee is the best ever! Only thing that bothers me is how the capsule tray leaks when you empty the old pods! Other than that no issues!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi Leigha. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome product
on February 18, 2023
Posted by: Jerubella
from Los Angeles
[This review was collected as part of a promotion.] Love our vertuo! And customer service was great! Great tasting strong coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant issues
on February 17, 2023
Posted by: Mlj
from MA
So many calls for help, until I asked for a replacement of a different machine (not NEXT)- now all is well
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 18, 2023
We are disappointed to hear that there were issues with your machine. Should you need any further assistance, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a Vertuo or VertuoPlus, this is garbage.
on February 17, 2023
Posted by: redamf
from Henderson, NV
We love our Nespresso machines!
We have had one since the beginning, starting with Evoluo, when that wore out, we went to a Vertuo, followed by a VertuoPlus Deluxe, and now Vertuo Next Deluxe Rich, always been more than satisfied prior to the Vertuo Next Deluxe Rich.
I would give 0 if I could. The quality of this machine is trash. The first Vertuo Next Deluxe Rich last just 6 days made a cup of coffee, and the next cup was electrically dead, no reason no error code. The unit was replaced by customer service with another Vertuo Next Deluxe Rich, which lasted less than a month before throwing error lights and refusing to work, again customer service replaced the unit with another Vertuo Next Deluxe Rich, we have had it two weeks and half the time it doesn't brew the full cup size, we are waiting to see what happens. When it fails do to issues or age, we will go back to a Vertuo, or VertuoPlus Deluxe.
For us our experience with Customer Service has been very good, we love the coffee and buy often. Our electric grid is very stable and reliable, we use softened, reverse osmosis water, so our electric and water should not be an issue, we still have a dinosaur Mr. Coffee machine as an emergency backup.
One request for future designs, lose the software button pushing sequence to clean and descale the machine and just add a separate button, I’m and old engineer and to design and add it is nothing, yes it add to production cost, but that can be built into the retail price, giving your customer a better experience.
We have had one since the beginning, starting with Evoluo, when that wore out, we went to a Vertuo, followed by a VertuoPlus Deluxe, and now Vertuo Next Deluxe Rich, always been more than satisfied prior to the Vertuo Next Deluxe Rich.
I would give 0 if I could. The quality of this machine is trash. The first Vertuo Next Deluxe Rich last just 6 days made a cup of coffee, and the next cup was electrically dead, no reason no error code. The unit was replaced by customer service with another Vertuo Next Deluxe Rich, which lasted less than a month before throwing error lights and refusing to work, again customer service replaced the unit with another Vertuo Next Deluxe Rich, we have had it two weeks and half the time it doesn't brew the full cup size, we are waiting to see what happens. When it fails do to issues or age, we will go back to a Vertuo, or VertuoPlus Deluxe.
For us our experience with Customer Service has been very good, we love the coffee and buy often. Our electric grid is very stable and reliable, we use softened, reverse osmosis water, so our electric and water should not be an issue, we still have a dinosaur Mr. Coffee machine as an emergency backup.
One request for future designs, lose the software button pushing sequence to clean and descale the machine and just add a separate button, I’m and old engineer and to design and add it is nothing, yes it add to production cost, but that can be built into the retail price, giving your customer a better experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA