Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Avoid
on November 4, 2022
Posted by: JP
I keep having brewing issues after a certain period of time despite taking extremely good care. This is my third machine in 3 years. Thankfully nespresso replaces them every time for free but there is a serious issue with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Makes great coffee with lots of problems.
on November 4, 2022
Posted by: D
from New York
This machine made great coffee. But the issues I had with it were more trouble than it was worth. Not filling the cup all the way, leaking out of the bottom of the unit, red lights, orange lights and then finally it just never worked again. Idk, maybe I should have bought the one that was designed in 2014 instead of this newer one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
awesome little machine
on November 6, 2022
Posted by: lisamarie552
from new london,ct
[This review was collected as part of a promotion.] I love espresso and have had bulky espresso machines in the past but hated how much counter space they took up. i love that the Nespresso Vertuo next takes up very little room and allows me to make my own espresso without the mess .I also love that the box holds the used pods and that they are recyclable. I couldn't ask for more in an espresso machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
amazing
on November 7, 2022
Posted by: Camo4life
from maine
[This review was collected as part of a promotion.] I absolutely love the Nespresso vertuo next premium. I was surprised that it came with so many different pods to try and must say it was hard to determine which was my favorite surprisingly. I normally do not like extremely strong espresso but there was not a single pod flavor or strength that I found to be to strong for me.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on November 7, 2022
Posted by: DrMomSD
from San Diego area
Great coffee but totally unreliable. Wants to be cleaned weekly - really? Clean every 7-10 cups of coffee? Not particularly user friendly. And then it just stops working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello, and thank you for your review. We can assure you, we stand behind our products and are ready to assist you with your Vertuo Next. Give us a call at, 800.562.1465, and a machine specialist will be pleased to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Premium quality all around
on November 7, 2022
Posted by: Southerngirlie12
[This review was collected as part of a promotion.] If you’re into fancy coffee and espresso from work or home, this is the machine for you! It’s so easy to use and gives you incredible tasting coffee or espresso so quickly. I love that the pods come in different sizes and flavors, including all different strengths and roasts. The machine it super sexy too. It’s slim but long so make sure you have space for it. Easy to clean as the pod collector pops right out. Water reservoir is in the back and holds a ton of water so you don’t have to refill frequently. Great quality!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Appealing Design
Cons: Too Expensive, Does not have a built-in milk frother, Bulky
Written by a customer while visiting Nespresso USA
Customer Rating
5
The BEST coffee machine ever
on November 7, 2022
Posted by: Oregonmom
from Oregon
[This review was collected as part of a promotion.] I am so obsessed with this coffee machine! It is insanely easy to use and it makes the perfect cup of coffee! It's fancy y'all but not intimidating in even the slightest you literally just push the button. There's an app for it, and it looks gorgeous sitting on my counter. They offer a ton of differnt flavors and types of coffee for whatever your taste. This really does elevate your at home coffee and I am obsessed!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the best Nespresso has to offer
on November 11, 2022
Posted by: Sara89
from Massapequa, NY
I have gone through 2 of these in one year. The first machine worked sporadically upon arrival. I was able to swap it out, however, the 2nd machine had the same problem and stopped working properly after a few months. I have 2 other Nespresso machines- an original and a Vertuo Plus. Both of those work absolutely wonderfully.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA