Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Delicious coffee!
on February 19, 2023
Posted by: Leigha
from Indiana
[This review was collected as part of a promotion.] I love my new Nespresso machine! The coffee is the best ever! Only thing that bothers me is how the capsule tray leaks when you empty the old pods! Other than that no issues!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi Leigha. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome product
on February 18, 2023
Posted by: Jerubella
from Los Angeles
[This review was collected as part of a promotion.] Love our vertuo! And customer service was great! Great tasting strong coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant issues
on February 17, 2023
Posted by: Mlj
from MA
So many calls for help, until I asked for a replacement of a different machine (not NEXT)- now all is well
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 18, 2023
We are disappointed to hear that there were issues with your machine. Should you need any further assistance, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a Vertuo or VertuoPlus, this is garbage.
on February 17, 2023
Posted by: redamf
from Henderson, NV
We love our Nespresso machines!
We have had one since the beginning, starting with Evoluo, when that wore out, we went to a Vertuo, followed by a VertuoPlus Deluxe, and now Vertuo Next Deluxe Rich, always been more than satisfied prior to the Vertuo Next Deluxe Rich.
I would give 0 if I could. The quality of this machine is trash. The first Vertuo Next Deluxe Rich last just 6 days made a cup of coffee, and the next cup was electrically dead, no reason no error code. The unit was replaced by customer service with another Vertuo Next Deluxe Rich, which lasted less than a month before throwing error lights and refusing to work, again customer service replaced the unit with another Vertuo Next Deluxe Rich, we have had it two weeks and half the time it doesn't brew the full cup size, we are waiting to see what happens. When it fails do to issues or age, we will go back to a Vertuo, or VertuoPlus Deluxe.
For us our experience with Customer Service has been very good, we love the coffee and buy often. Our electric grid is very stable and reliable, we use softened, reverse osmosis water, so our electric and water should not be an issue, we still have a dinosaur Mr. Coffee machine as an emergency backup.
One request for future designs, lose the software button pushing sequence to clean and descale the machine and just add a separate button, I’m and old engineer and to design and add it is nothing, yes it add to production cost, but that can be built into the retail price, giving your customer a better experience.
We have had one since the beginning, starting with Evoluo, when that wore out, we went to a Vertuo, followed by a VertuoPlus Deluxe, and now Vertuo Next Deluxe Rich, always been more than satisfied prior to the Vertuo Next Deluxe Rich.
I would give 0 if I could. The quality of this machine is trash. The first Vertuo Next Deluxe Rich last just 6 days made a cup of coffee, and the next cup was electrically dead, no reason no error code. The unit was replaced by customer service with another Vertuo Next Deluxe Rich, which lasted less than a month before throwing error lights and refusing to work, again customer service replaced the unit with another Vertuo Next Deluxe Rich, we have had it two weeks and half the time it doesn't brew the full cup size, we are waiting to see what happens. When it fails do to issues or age, we will go back to a Vertuo, or VertuoPlus Deluxe.
For us our experience with Customer Service has been very good, we love the coffee and buy often. Our electric grid is very stable and reliable, we use softened, reverse osmosis water, so our electric and water should not be an issue, we still have a dinosaur Mr. Coffee machine as an emergency backup.
One request for future designs, lose the software button pushing sequence to clean and descale the machine and just add a separate button, I’m and old engineer and to design and add it is nothing, yes it add to production cost, but that can be built into the retail price, giving your customer a better experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nice coffee but questionable machine
on February 17, 2023
Posted by: KB1
from MI
I too have had issues with the Vertuo next machine. Initially it would not dispense coffee but would run a clean cycle. Then it started to flash orange on the button.
After cleaning/ descaling it worked once then stopped. I repeated the descaling process. Finally, I had to troubleshoot with tech support. During this support the machine went into red mode. Another machine is being sent as they think it is the capsule reader.
After reading these reviews I am nervous that this second machine will not work properly as I have been told there is only 6 months warranty on the new machine. (My original started misbehaving after 11 months and finally died after 13.5 months). I only use the machine 3-4 times a week and expel capsule after use and clean regularly, so I was surprised that it broke so quickly.
I liked the coffee when it worked, and I do think tech support were helpful but there does seem to be a common trend (breaks a lot) with this machine.
Fingers crossed for a reliable second machine.
After cleaning/ descaling it worked once then stopped. I repeated the descaling process. Finally, I had to troubleshoot with tech support. During this support the machine went into red mode. Another machine is being sent as they think it is the capsule reader.
After reading these reviews I am nervous that this second machine will not work properly as I have been told there is only 6 months warranty on the new machine. (My original started misbehaving after 11 months and finally died after 13.5 months). I only use the machine 3-4 times a week and expel capsule after use and clean regularly, so I was surprised that it broke so quickly.
I liked the coffee when it worked, and I do think tech support were helpful but there does seem to be a common trend (breaks a lot) with this machine.
Fingers crossed for a reliable second machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wish the machine was as good as the coffee taste!!
on February 16, 2023
Posted by: traaay 2 the c
from CA
I would like to start by saying how much I love Nespresso. Unfortunately, 2 Vertuo Next later and its broken again. My first one was a gift and started leaking water everywhere in the first 3 months. I called and troubleshooted and they sent me a replacement. 2nd machine worked for just over a year and same thing, water everywhere. Now it wont even brew. Turns on and nothing happens. my mom has had her original machine for 4 years and still works amazing. I just think this unit was not made correctly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing when compared to the Vertuo Plus
on February 15, 2023
Posted by: AT
from Iowa
Bought a Vertuo Plus about 4 years ago and have loved it! Decided to get a Vertuo Next. The Next is MUCH louder than the Plus, and the crema is not nearly as good when compared to what the Plus produced. With the Next, the crema dissipates within a minute or two. Very disappointed as one would think the next generation machine would be better. I should have purchased a Vertuo Plus again
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
We're certainly disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Simple and nice
on February 14, 2023
Posted by: Jsteinbach
from Media pa
[This review was collected as part of a promotion.] Is simple to use. Coffee is good and strong; just how I like it. No complaints
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA