Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Great machine
on February 22, 2023
Posted by: Amy
from San Antonio TX
[This review was collected as part of a promotion.] Makes great coffee and it’s small and fits under the cabinet
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Always a great cup of coffee.
on February 22, 2023
Posted by: Faze1
from Brooklyn, NY
[This review was collected as part of a promotion.] I purchased a Nespresso machine last year and enjoyed how easy it is to use along with a great cup of coffee everything. Last month I purchased a 2nd machine for my vacation home too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Next is a bust
on February 22, 2023
Posted by: Ines44
from Fort Lauderdale
I am a longtime Nespresso lover. I had the Evoluo for many years but it stop working. We decided to get the Vertuo Next. During the 1st wk it worked great. Then the dreaded water leak began. Water accumulates in the discarded pod holder and eventually will overflows. Coffee brewed was not the full amount. In the (2) months we had the Next this problem accrued 4 times. I called customer service and as usual they were great. They offered to send me a new machine and I opted for the Vertuo Plus. Skip the Next and get the Vertuo Plus or the Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 25, 2023
Thank you for your review. We certainly understand your frustration, and we're glad to see that a new machine is on the way. We are available 24/7 at 800-562-1465 should you need any additional machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great experience
on February 22, 2023
Posted by: Dianaelizacp
from Miami, FL
[This review was collected as part of a promotion.] It has been a great change for my family and me to have this Nespresso we enjoy every cup of coffee, thank you Nespresso you guys rock !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible purchase
on February 21, 2023
Posted by: bigdaddy54
from ohio
purchased the virtuo next just before christmas. it worked well for the first month. loved the coffee. then no matter what we did, descale, cleaning, resetting to factory settings, cleaning all aspects of the inside on a daily basis, help from the troublershooting folks at nespresso, this machine is unreliable and won’t brew. the white light comes on then the red light blinks twice, meaning that it is unable to recognize the pod in it. Have replaced with a new pod but always with the same result. the troubleshooting people keep won’t allow a replacement to the machine until they try to make it work.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some user tips that may help. Open the upper head unit and carefully grab around the rotating unit to rotate it all the way around one way, then all the way around the other way, until the rotating unit spins easily. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. Firmly press the cup button once and the coffee will dispense shortly.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Upgraded
on February 21, 2023
Posted by: Rod
from Fort Wayne, IN
[This review was collected as part of a promotion.] I decided to upgrade to this model so that I had the option to make pour over style coffee. So far, I’m liking it a lot.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim size
on February 21, 2023
Posted by: Dogmom
from Pequot lakes mn
[This review was collected as part of a promotion.] This is nice for narrow spaces and small spaces too
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
THIS IS COFEE!!
on February 21, 2023
Posted by: CoffeeLover2022
from Gilbert Arizona
[This review was collected as part of a promotion.] I have been a Nespresso customer for almost a year, and I can say that Coffee has never meant so much to me since I purchased my Nespresso Machine. The flavors are amazing, what I would say real coffee is supposed to taste, rich and creamy but not because of additives but how the machine pours each cup. I absolutely love and enjoy every cup, I sometimes have more than one because it's my "thing" Very affordable, uncomplicated machines, great customer service.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA