Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Horrible purchase
on February 21, 2023
Posted by: bigdaddy54
from ohio
purchased the virtuo next just before christmas. it worked well for the first month. loved the coffee. then no matter what we did, descale, cleaning, resetting to factory settings, cleaning all aspects of the inside on a daily basis, help from the troublershooting folks at nespresso, this machine is unreliable and won’t brew. the white light comes on then the red light blinks twice, meaning that it is unable to recognize the pod in it. Have replaced with a new pod but always with the same result. the troubleshooting people keep won’t allow a replacement to the machine until they try to make it work.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some user tips that may help. Open the upper head unit and carefully grab around the rotating unit to rotate it all the way around one way, then all the way around the other way, until the rotating unit spins easily. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. Firmly press the cup button once and the coffee will dispense shortly.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Upgraded
on February 21, 2023
Posted by: Rod
from Fort Wayne, IN
[This review was collected as part of a promotion.] I decided to upgrade to this model so that I had the option to make pour over style coffee. So far, I’m liking it a lot.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim size
on February 21, 2023
Posted by: Dogmom
from Pequot lakes mn
[This review was collected as part of a promotion.] This is nice for narrow spaces and small spaces too
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
THIS IS COFEE!!
on February 21, 2023
Posted by: CoffeeLover2022
from Gilbert Arizona
[This review was collected as part of a promotion.] I have been a Nespresso customer for almost a year, and I can say that Coffee has never meant so much to me since I purchased my Nespresso Machine. The flavors are amazing, what I would say real coffee is supposed to taste, rich and creamy but not because of additives but how the machine pours each cup. I absolutely love and enjoy every cup, I sometimes have more than one because it's my "thing" Very affordable, uncomplicated machines, great customer service.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good morning
on February 21, 2023
Posted by: Samah
from California
[This review was collected as part of a promotion.] I have been using Nespresso for a couple of months now and it has been my favorite coffee to drink now. The flavors of the pods are light but also full of caffeine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine and coffee
on February 20, 2023
Posted by: Liz8487
from Spokane WA
[This review was collected as part of a promotion.] Had a machine with frothier attachment at our house. Use it every day. Just bought another machine for my new office!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Renewed my love of coffee
on February 19, 2023
Posted by: Stew
from Atlanta GA
Easy to Use, Great tasting coffee selection, 18 oz pour over carafe option, Quality product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks easy
on February 19, 2023
Posted by: Vloopo
from South Carolina
I have owned this for just over two years now and it is a disappointment My first machine lasted about a year and a half and then randomly just broke without explanation. Nespresso kindly replaced it free of charge. My new machine worked for about uses before it also stopped working. Nespresso hasn’t helped replace it again thus far
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA