Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Really enjoy the Coffee, Great Customer Service
on February 23, 2023
Posted by: Chris
from Doylestown pa
[This review was collected as part of a promotion.] The coffee that this machine produces is absolutely the best. I’m on my 2nd machine. The first one was difficult to open and close. Nespresso replaced it under warranty. Excellent service. The second one got clogged within the first week of use. Nespresso customer service was great again and helped me unclog it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product love the coffee produced.
on February 23, 2023
Posted by: Tpkhwidh
[This review was collected as part of a promotion.] Bought it for a gift for my wife it has been amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful machine
on February 23, 2023
Posted by: Elie
from Boston, MA
[This review was collected as part of a promotion.] I upgraded to Vertuo Next Deluxe. I love the esthetics and how compact it is, it has a beautiful chrome color and more importantly coffee tastes so rich. Love the idea that it’s blue tooth enabled for future updates like adding the ability to use a larger size carafe option. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on February 23, 2023
Posted by: Gaby
from Atlanta
[This review was collected as part of a promotion.] I am so happy with my machine, I get to save money doing my coffee at home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on February 22, 2023
Posted by: Amy
from San Antonio TX
[This review was collected as part of a promotion.] Makes great coffee and it’s small and fits under the cabinet
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Always a great cup of coffee.
on February 22, 2023
Posted by: Faze1
from Brooklyn, NY
[This review was collected as part of a promotion.] I purchased a Nespresso machine last year and enjoyed how easy it is to use along with a great cup of coffee everything. Last month I purchased a 2nd machine for my vacation home too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Next is a bust
on February 22, 2023
Posted by: Ines44
from Fort Lauderdale
I am a longtime Nespresso lover. I had the Evoluo for many years but it stop working. We decided to get the Vertuo Next. During the 1st wk it worked great. Then the dreaded water leak began. Water accumulates in the discarded pod holder and eventually will overflows. Coffee brewed was not the full amount. In the (2) months we had the Next this problem accrued 4 times. I called customer service and as usual they were great. They offered to send me a new machine and I opted for the Vertuo Plus. Skip the Next and get the Vertuo Plus or the Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 25, 2023
Thank you for your review. We certainly understand your frustration, and we're glad to see that a new machine is on the way. We are available 24/7 at 800-562-1465 should you need any additional machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great experience
on February 22, 2023
Posted by: Dianaelizacp
from Miami, FL
[This review was collected as part of a promotion.] It has been a great change for my family and me to have this Nespresso we enjoy every cup of coffee, thank you Nespresso you guys rock !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA