Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love my new machine!
on March 6, 2023
Posted by: RoseD
from Beaverton, Or
[This review was collected as part of a promotion.] My last machine pooped out after a year of use. I purchased this model because of the great reviews. So far, easy to use & a great cup of coffee! ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Junk
on March 6, 2023
Posted by: Ak76
I bought this in December. Already broken. Won't even turn on. Junk
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , March 9, 2023
We're sorry to hear that your Vertuo Next machine has stopped working. Your machine is covered under a one-year warranty. Please call us at 1-800-562-1465 and we will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing sleek design and features!!
on March 4, 2023
Posted by: Macel
from Los Angeles
[This review was collected as part of a promotion.] I bought my Nespresso 2yrs ago and I've been looking forward to my coffee every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next that works like a charm
on March 4, 2023
Posted by: KB
from Brea, CA
[This review was collected as part of a promotion.] Just received my Vertuo Next two weeks ago and all use has been as expected.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality taste and user friendly
on March 3, 2023
Posted by: Amateur Barista
from Ohio
[This review was collected as part of a promotion.] I purchased this a month ago and had been considering buying it for several months. The taste of the coffee is fantastic and I have sampled 5-6 different blends. Having the Intensity Ratings listed is helpful so you can sample what types you prefer versus only trying one blend.
I highly recommend buying the Arrecino as an add on for steamed and frothed milk, because it’s fantastic and once you try it, you will appreciate how well it actually works.
I highly recommend buying the Arrecino as an add on for steamed and frothed milk, because it’s fantastic and once you try it, you will appreciate how well it actually works.
After brewing, the automatic capsule disposal is another great feature. Lift the top and the capsule is deposited in a reservoir that is easy to empty. Simply remove the unit in an easy slide off manner and deposit any used capsules into your recycling bag.
Lastly, I have to mention how flexible this is when switching between hot or cold brews. The Forte capsules make fantastic cold brews or add ice and have a great tasting iced coffee.
Lots of flexibility with this machine and a fantastic taste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Powerful !
on March 2, 2023
Posted by: Anonymous
This machine is small but powerful. It makes a great cup of coffee while taking up little counter space - exactly what I was looking for.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it.
on March 2, 2023
Posted by: Sheila85
from Arizona
[This review was collected as part of a promotion.] This is the perfect product for my one cup a day fix, if I need more, I simply throw in another pod and have one more cup. Love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage product
on March 2, 2023
Posted by: Chris
from california
This has to be the worst purchase I've ever made. The machine stopped working within 2 months and when I asked for my money back, the agent was like lets do troubleshot. You seriously think I have not done all of that. Please do not buy this, you will regret.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 3, 2023
Hello Chris, and thank you for your review. It is standard procedure to go through comprehensive troubleshooting services with one of our machine experts. If you would like us to assist you, give us a call at 800.562.1465. If that doesn't work for you, we recommend that you return or exchange it with the retailer from which it was purchased.
Written by a customer while visiting Nespresso USA