Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
High quality taste and user friendly
on March 3, 2023
Posted by: Amateur Barista
from Ohio
[This review was collected as part of a promotion.] I purchased this a month ago and had been considering buying it for several months. The taste of the coffee is fantastic and I have sampled 5-6 different blends. Having the Intensity Ratings listed is helpful so you can sample what types you prefer versus only trying one blend.
I highly recommend buying the Arrecino as an add on for steamed and frothed milk, because it’s fantastic and once you try it, you will appreciate how well it actually works.
I highly recommend buying the Arrecino as an add on for steamed and frothed milk, because it’s fantastic and once you try it, you will appreciate how well it actually works.
After brewing, the automatic capsule disposal is another great feature. Lift the top and the capsule is deposited in a reservoir that is easy to empty. Simply remove the unit in an easy slide off manner and deposit any used capsules into your recycling bag.
Lastly, I have to mention how flexible this is when switching between hot or cold brews. The Forte capsules make fantastic cold brews or add ice and have a great tasting iced coffee.
Lots of flexibility with this machine and a fantastic taste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Powerful !
on March 2, 2023
Posted by: Anonymous
This machine is small but powerful. It makes a great cup of coffee while taking up little counter space - exactly what I was looking for.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it.
on March 2, 2023
Posted by: Sheila85
from Arizona
[This review was collected as part of a promotion.] This is the perfect product for my one cup a day fix, if I need more, I simply throw in another pod and have one more cup. Love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage product
on March 2, 2023
Posted by: Chris
from california
This has to be the worst purchase I've ever made. The machine stopped working within 2 months and when I asked for my money back, the agent was like lets do troubleshot. You seriously think I have not done all of that. Please do not buy this, you will regret.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 3, 2023
Hello Chris, and thank you for your review. It is standard procedure to go through comprehensive troubleshooting services with one of our machine experts. If you would like us to assist you, give us a call at 800.562.1465. If that doesn't work for you, we recommend that you return or exchange it with the retailer from which it was purchased.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Grounds in coffee
on March 2, 2023
Posted by: Sk123
from Stanley va
Good coffee, but this machine started having grounds all in my coffee after a few months. I pushed through it till I couldn’t anymore. Did the troubleshooting and it didn’t work. They did send me another machine she type had it for 3 weeks and it did it all over again . They are now replacing it with a different type of machine. Hopefully I don’t have the issue again because I love my nespresso coffee and espresso. Customer service was very nice. Both times I’ve spoke with them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 3, 2023
Hello, and thank you for your review. We are happy to hear that you were able to receive assistance from our team. Should you need anything else in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
high-quality coffee at home
on March 2, 2023
Posted by: MenaraTester
This allows you to make high-quality coffee at home. It's very convenient and simple to use, and once you've perfected your recipe, you'll have coffee love every day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Second Vertuo in the Family
on March 1, 2023
Posted by: rjf
from Arizona
[This review was collected as part of a promotion.] Bought this for my new place. Works great, just like my older Vertuo. Keep up the great work, Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine with a small footprint
on March 1, 2023
Posted by: DrinkBetterCoffee
from Tucson, AZ
[This review was collected as part of a promotion.] This machine is small but mighty. Makes a great cup of coffee but doesn't take up much space on my counter - exactly what I was looking for.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA