Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I’m obsessed
on March 8, 2023
Posted by: Matt from Florida
from Miami, FL
[This review was collected as part of a promotion.] I was thinking and thinking about buying this machine for quite some time. I finally just went for it, and I couldn’t be happier. The coffee quality and taste is leagues better than Keurig. So happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better Than The Old One
on March 7, 2023
Posted by: Laura
from Carson City
[This review was collected as part of a promotion.] Recently my old Nespresso quit working. I purchased a new one. I absolutely love it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on March 7, 2023
Posted by: Nespresso
from Texas
[This review was collected as part of a promotion.] Love this thing. I’ve tried a bunch of pods already and have found some I really liked. They can be expensive but still a lot cheaper than going out every day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not what I expected
on March 7, 2023
Posted by: Tyler
from Philadelphia, PA
I've had the machine for a little over a year, primarily using it once a day and clean it regularly. 3 weeks ago I started having the machine flash red. I've descaled it twice, rinsed it countless times, thoroughly cleaned every bit of the machine inside and out... continually get the same error through the app that the machine cannot read the barcode.
Not sure what to do but it's impossible to recommend this product. The cleaning system is a pain but you can figure it out and the coffee is good when the machine works, but as you can see from the vast amount of reviews... the machine hardly works as advertised.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 8, 2023
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my new machine!
on March 6, 2023
Posted by: RoseD
from Beaverton, Or
[This review was collected as part of a promotion.] My last machine pooped out after a year of use. I purchased this model because of the great reviews. So far, easy to use & a great cup of coffee! ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Junk
on March 6, 2023
Posted by: Ak76
I bought this in December. Already broken. Won't even turn on. Junk
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , March 9, 2023
We're sorry to hear that your Vertuo Next machine has stopped working. Your machine is covered under a one-year warranty. Please call us at 1-800-562-1465 and we will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing sleek design and features!!
on March 4, 2023
Posted by: Macel
from Los Angeles
[This review was collected as part of a promotion.] I bought my Nespresso 2yrs ago and I've been looking forward to my coffee every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next that works like a charm
on March 4, 2023
Posted by: KB
from Brea, CA
[This review was collected as part of a promotion.] Just received my Vertuo Next two weeks ago and all use has been as expected.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA