Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Avoid this model at all cost
on March 13, 2023
Posted by: Preet103
from Chicago
Breaks easily. Pain to repair and own. I have had it sent in for repair for longer than I have been able to use it.
I like the app connectivity and I hope more models get that in the future.
Get the VertuoPlus over this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 14, 2023
Thanks for your review, Preetam. As you know, we stand behind our brand, so please contact Nespresso directly for a satisfactory resolution. Our machine experts are available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Customer service
on March 12, 2023
Posted by: Espresso93
from Atlanta, GA
[This review was collected as part of a promotion.] My first Nespresso machine was gifted to me and stop working months after use I called and they sent a replacement within a couple of days. Other than that I don’t have any complaints or issues with my nespresso.
I would recommend this to a friend!
Response from Nespresso USABy Kendall S, Customer Service , March 15, 2023
Thanks for your review. We certainly understand your frustration and are disappointed to hear our VertuoNext did not meet your expectations, however we are pleased to hear your unit was replaced. Our goal is to offer excellence in our products and services and all machines come with at least 1 - year warranty and a lifetime of troubleshooting assistance. Please call 800.562.1465 should you need future assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tasting coffee at all volumes
on March 12, 2023
Posted by: Willis
from Colorado
[This review was collected as part of a promotion.] I’ve had this machine for a little over a month and it has been a lifesaver when we have suddenly found ourselves short on time with a newborn. I didn’t have time or the hands to make a chemex every morning, so being able to put in a pod and get an 8 oz cup of coffee is huge. Plus it tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Tastes soooo good!
on March 12, 2023
Posted by: Mama2ens
from Nebraska
Got a few weeks ago and we love it! So rich with flavor, not sure I've ever had coffee taste so good!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Quality Issue
on March 12, 2023
Posted by: Rose
from CA
My coffee machine stopped working completely within one year. No wonder the warranty is one year only.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
We're certainly disappointed to hear this, Rose, and we hope you know that although your machine is out of warranty, we offer a lifetime of comprehensive troubleshooting. Please call us directly to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great Design. Poor quality. I had two die!
on March 10, 2023
Posted by: Bus5
from Trucksville, pa
I received a Next for Christmas. Very well designed but not reliable. Died after 2.5 months. I exchanged it under warranty. The unit I received was dead on arrival.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
Thank you for your review. We're certainly disappointed to hear this, but glad to see that another machine is on its way to you. We're always here to help, and hope you'll contact us with any other questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
*Horrible Machine
on March 9, 2023
Posted by: Lost a fan of Nespresso
from California
*Horrible Machine will rob your morning joy. Best tasting "home coffee", but the Vertuo Next machine is so problematic. This taste better than Kuerig and helped me to stop Starbucks in the busy mornings. But troubleshooting is beyond aggravating because it's not consistent with the directions. I won't purchase nother Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 10, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on March 9, 2023
Posted by: Em
from Houston
[This review was collected as part of a promotion.] Great coffee love the milk frothed
Easy to use and clean
Easy to use and clean
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA