Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Quality Issue
on March 12, 2023
Posted by: Rose
from CA
My coffee machine stopped working completely within one year. No wonder the warranty is one year only.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
We're certainly disappointed to hear this, Rose, and we hope you know that although your machine is out of warranty, we offer a lifetime of comprehensive troubleshooting. Please call us directly to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great Design. Poor quality. I had two die!
on March 10, 2023
Posted by: Bus5
from Trucksville, pa
I received a Next for Christmas. Very well designed but not reliable. Died after 2.5 months. I exchanged it under warranty. The unit I received was dead on arrival.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
Thank you for your review. We're certainly disappointed to hear this, but glad to see that another machine is on its way to you. We're always here to help, and hope you'll contact us with any other questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
*Horrible Machine
on March 9, 2023
Posted by: Lost a fan of Nespresso
from California
*Horrible Machine will rob your morning joy. Best tasting "home coffee", but the Vertuo Next machine is so problematic. This taste better than Kuerig and helped me to stop Starbucks in the busy mornings. But troubleshooting is beyond aggravating because it's not consistent with the directions. I won't purchase nother Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 10, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on March 9, 2023
Posted by: Em
from Houston
[This review was collected as part of a promotion.] Great coffee love the milk frothed
Easy to use and clean
Easy to use and clean
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 9, 2023
Posted by: laurenl366
This coffee machine is absolutely amazing. It makes the best espressos and hot coffees and the milk frother is a great addition to it.
Written by a customer while visiting influenster.com
Customer Rating
5
LOVE
on March 9, 2023
Posted by: analysam
This is truly the best coffee machine ever. So easy to use and clean! The frother also has a cold setting so i can make my own cold foam
Written by a customer while visiting influenster.com
Customer Rating
5
Best Machine
on March 9, 2023
Posted by: malaikac1
This nesspreso is just great!
It has only 2 options risstreto and espresso but y you press two times espresso you can prepare the lungo. Besides that you can travel with it. The only problem is that the caps are not to easy to get them, but just download the nesspreso app and thats it!
It has only 2 options risstreto and espresso but y you press two times espresso you can prepare the lungo. Besides that you can travel with it. The only problem is that the caps are not to easy to get them, but just download the nesspreso app and thats it!
Written by a customer while visiting influenster.com
Customer Rating
5
Superb coffee making machine that’s makes excelle!
on March 8, 2023
Posted by: Mark
from Salt Lake City
[This review was collected as part of a promotion.] I purchased the Vertuo Next machine and use it every morning making the best coffee I’ve ever had!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA