Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Great when it works
on March 17, 2023
Posted by: Jo007
This machine worked great for about 2-3 months when I first bought it, then it started seizing up. I've done a factory reset, descaled it, but it still only works once out of every 5-10 tries if I'm lucky. Right now I can't even make a cup and I've been trying since this morning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 18, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken down too soon...
on March 17, 2023
Posted by: Coffelove
from Chicago
My husband and I love thee coffee. Unfortunately, our machine stopped working after a little over a year with minimal use. The reviews are true, this machine is built with very poor quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 18, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The start of my everyday!!!
on March 16, 2023
Posted by: Lambie
from TX
[This review was collected as part of a promotion.] Love my Nespresso. SO easy to use and create all sorts of drinks. My go-to every morning!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't Buy This Model!
on March 16, 2023
Posted by: Meg
from Minneapolis, Minnesota
We've only had this machine for 2 years, and one of the years we barely used it. Now, it takes us 30 minutes to try and "clean" the whole machine out just to have 1 cup of coffee. The next time we go to use it, it will say it needs to be cleaned again (even though it just was!). Annoying to maintain, clean and definitely not worth the hassle or the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , March 17, 2023
We're sorry to hear about the difficulty you are experiencing with your Vertuo Next. We offer comprehensive troubleshooting support and would be happy to help. Please contact us at 1-800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Better coffee
on March 16, 2023
Posted by: Coffeeislife
from Southwest
[This review was collected as part of a promotion.] I purchased a Nespresso Vertuo Next looking for something better than the existing pod coffee maker I had. The Verturo definitely makes better coffee than the old machine and I would have given it 5 stars but there was an issue with the Verturo I purchased. It wouldn’t connect to the downloaded app and would occasionally balk at making coffee. Called customer service and after running through several “tests” they agreed there was an issue and sent a replacement machine. The new one is working fine and making numerous different coffee types very nicely thank you
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE
on March 15, 2023
Posted by: kirstenva782
I was so hesitant to purchase this, and when I finally decided to, I was kicking myself for waiting so long. My favorite coffee maker/espresso maker I have used. The coffee is so rich tasting, and I love experimenting with it!
Written by a customer while visiting influenster.com
Customer Rating
2
Best Tasting Coffee! (when it worked)
on March 14, 2023
Posted by: Liardd25
from Jacksonville, FL
While this machine was a game changer, after about a year it broke down. It would spin up but gave me the orange light of death. I tried everything and even looked up possible solutions on YouTube. When it worked this was the best tasting coffee plus the crema, hands down. Wish this was built a little better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , March 15, 2023
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent Yumm
on March 13, 2023
Posted by: Menara s FRONT Tester
Makes it very easy to make yummy coffee. Makes it very easy to make yummy coffee. Makes it very easy to make yummy coffee.
Written by a customer while visiting Nespresso USA