Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Better coffee
on March 16, 2023
Posted by: Coffeeislife
from Southwest
[This review was collected as part of a promotion.] I purchased a Nespresso Vertuo Next looking for something better than the existing pod coffee maker I had. The Verturo definitely makes better coffee than the old machine and I would have given it 5 stars but there was an issue with the Verturo I purchased. It wouldn’t connect to the downloaded app and would occasionally balk at making coffee. Called customer service and after running through several “tests” they agreed there was an issue and sent a replacement machine. The new one is working fine and making numerous different coffee types very nicely thank you
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE
on March 15, 2023
Posted by: kirstenva782
I was so hesitant to purchase this, and when I finally decided to, I was kicking myself for waiting so long. My favorite coffee maker/espresso maker I have used. The coffee is so rich tasting, and I love experimenting with it!
Written by a customer while visiting influenster.com
Customer Rating
2
Best Tasting Coffee! (when it worked)
on March 14, 2023
Posted by: Liardd25
from Jacksonville, FL
While this machine was a game changer, after about a year it broke down. It would spin up but gave me the orange light of death. I tried everything and even looked up possible solutions on YouTube. When it worked this was the best tasting coffee plus the crema, hands down. Wish this was built a little better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , March 15, 2023
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent Yumm
on March 13, 2023
Posted by: Menara s FRONT Tester
Makes it very easy to make yummy coffee. Makes it very easy to make yummy coffee. Makes it very easy to make yummy coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model at all cost
on March 13, 2023
Posted by: Preet103
from Chicago
Breaks easily. Pain to repair and own. I have had it sent in for repair for longer than I have been able to use it.
I like the app connectivity and I hope more models get that in the future.
Get the VertuoPlus over this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 14, 2023
Thanks for your review, Preetam. As you know, we stand behind our brand, so please contact Nespresso directly for a satisfactory resolution. Our machine experts are available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Customer service
on March 12, 2023
Posted by: Espresso93
from Atlanta, GA
[This review was collected as part of a promotion.] My first Nespresso machine was gifted to me and stop working months after use I called and they sent a replacement within a couple of days. Other than that I don’t have any complaints or issues with my nespresso.
I would recommend this to a friend!
Response from Nespresso USABy Kendall S, Customer Service , March 15, 2023
Thanks for your review. We certainly understand your frustration and are disappointed to hear our VertuoNext did not meet your expectations, however we are pleased to hear your unit was replaced. Our goal is to offer excellence in our products and services and all machines come with at least 1 - year warranty and a lifetime of troubleshooting assistance. Please call 800.562.1465 should you need future assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tasting coffee at all volumes
on March 12, 2023
Posted by: Willis
from Colorado
[This review was collected as part of a promotion.] I’ve had this machine for a little over a month and it has been a lifesaver when we have suddenly found ourselves short on time with a newborn. I didn’t have time or the hands to make a chemex every morning, so being able to put in a pod and get an 8 oz cup of coffee is huge. Plus it tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Tastes soooo good!
on March 12, 2023
Posted by: Mama2ens
from Nebraska
Got a few weeks ago and we love it! So rich with flavor, not sure I've ever had coffee taste so good!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA