Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
Not the best design
on March 19, 2023
Posted by: ed
from Berkshires, Massachusetts
[This review was collected as part of a promotion.] I owned a Vertuo for a number of years before it stopped working with decaf coffee, even after descaling. I recently bought the Vertuo Next with high hopes but discovered that its long narrow footprint made it inconvenient to change the water holder. I gave the machine away and bought the Vertuo. And now I'm happy again. All the machines make great coffee but the layout matters. BTW, I bought the Arrocino frother and did not like that it overflowed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Thank you for your honest feedback, and we will note this to our product team. Should you need any assistance with your Aeroccino, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great staff
on March 19, 2023
Posted by: Scott
from Parker
[This review was collected as part of a promotion.] Machine ( 2nd one ) was not in calibration. Had to visit store 3x
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cool design
on March 18, 2023
Posted by: Hadi
[This review was collected as part of a promotion.] I gifted this machine to my brother and he loved it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Review
on March 18, 2023
Posted by: Llfische
from Los Angeles, CA
[This review was collected as part of a promotion.] It’s a great machine aside from it being hard to close.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Unsatisfactory
on March 18, 2023
Posted by: Cloontang
from DC
I received this as a gift for Christmas.The very first time I used it out of the box it leaked scalding hot water that came out from the top and sides. It didn’t even pour half of the 8 oz the pod is supposed to brew. Also the side paneling was hanging off right out of the box and won’t latch back in.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Hello, and thank you for your review. We are disappointed to hear that there is an issue with your Vertuo Next. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Quitter
on March 18, 2023
Posted by: Quitter
from Utah
Our first machine we received as a gift for Christmas in less than a year Later with very minimal use it completely quit working. But when it worked, it did a great job. Customer service was great and I was able to return it for a new one. I’ve had the new one for about two months and it’s already starting to act up. The Descaling process is very complicated Ut I’m going to try that this morning and see if that helps.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Thank you for your review, and we are disappointed to hear that there is an issue with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great purchase
on March 17, 2023
Posted by: KNS
from Virginia
[This review was collected as part of a promotion.] I brought this a month ago, and I’m so happy I did. I have fallen back in love with coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Really nice machine!!
on March 17, 2023
Posted by: Tom317
from Worcester,Ma
I’ve had this machine for a little over two years, not a single issue. Makes great cup of whatever you want. Still keep the manual handy, just to make different cup sizes. But that’s on me, poor memory.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA