Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Very Unsatisfactory
on March 18, 2023
Posted by: Cloontang
from DC
I received this as a gift for Christmas.The very first time I used it out of the box it leaked scalding hot water that came out from the top and sides. It didn’t even pour half of the 8 oz the pod is supposed to brew. Also the side paneling was hanging off right out of the box and won’t latch back in.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Hello, and thank you for your review. We are disappointed to hear that there is an issue with your Vertuo Next. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Quitter
on March 18, 2023
Posted by: Quitter
from Utah
Our first machine we received as a gift for Christmas in less than a year Later with very minimal use it completely quit working. But when it worked, it did a great job. Customer service was great and I was able to return it for a new one. I’ve had the new one for about two months and it’s already starting to act up. The Descaling process is very complicated Ut I’m going to try that this morning and see if that helps.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Thank you for your review, and we are disappointed to hear that there is an issue with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great purchase
on March 17, 2023
Posted by: KNS
from Virginia
[This review was collected as part of a promotion.] I brought this a month ago, and I’m so happy I did. I have fallen back in love with coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Really nice machine!!
on March 17, 2023
Posted by: Tom317
from Worcester,Ma
I’ve had this machine for a little over two years, not a single issue. Makes great cup of whatever you want. Still keep the manual handy, just to make different cup sizes. But that’s on me, poor memory.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great when it works
on March 17, 2023
Posted by: Jo007
This machine worked great for about 2-3 months when I first bought it, then it started seizing up. I've done a factory reset, descaled it, but it still only works once out of every 5-10 tries if I'm lucky. Right now I can't even make a cup and I've been trying since this morning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 18, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken down too soon...
on March 17, 2023
Posted by: Coffelove
from Chicago
My husband and I love thee coffee. Unfortunately, our machine stopped working after a little over a year with minimal use. The reviews are true, this machine is built with very poor quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 18, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The start of my everyday!!!
on March 16, 2023
Posted by: Lambie
from TX
[This review was collected as part of a promotion.] Love my Nespresso. SO easy to use and create all sorts of drinks. My go-to every morning!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't Buy This Model!
on March 16, 2023
Posted by: Meg
from Minneapolis, Minnesota
We've only had this machine for 2 years, and one of the years we barely used it. Now, it takes us 30 minutes to try and "clean" the whole machine out just to have 1 cup of coffee. The next time we go to use it, it will say it needs to be cleaned again (even though it just was!). Annoying to maintain, clean and definitely not worth the hassle or the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , March 17, 2023
We're sorry to hear about the difficulty you are experiencing with your Vertuo Next. We offer comprehensive troubleshooting support and would be happy to help. Please contact us at 1-800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA