Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
LOVE my vertuo next
on March 23, 2023
Posted by: Rachel
from Nashville, TN
I was skeptical to upgrade my Keurig to a Nespresso, but I am SO GLAD that I did. The pods are a bit more expensive, but the quality is WORTH IT! I love that the vertuo next can do 5 cup sizes, all the way from a single espresso to a whole carafe. I use it every day and have had no leaks, no mechanical issues, no complications. I am so happy with this machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not an upgrade over previous Vertuo
on March 23, 2023
Posted by: Nextspresso
from Oregon
[This review was collected as part of a promotion.] My previous Vertuo failed after years of use so I upgraded (I thought) to this machine. Pros - Looks slightly better? Cons - Mechanical lid is now manual, and quite a pain to close. Seems like I downgraded when buying this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 24, 2023
Thank you for your feedback on your Vertuo Next machine. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
All around great
on March 21, 2023
Posted by: J dub
Love everything about the machine. Love the coffee’s even more. Just wish it had a larger water capacity.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
2 Years and Going Strong!
on March 21, 2023
Posted by: caffeinatedmate
from Michigan
I received my Vertuo Next for Christmas in 2020. After receiving it I was so excited until I was reading reviews saying how terrible the machine, problems with leaking, etc. I got nervous as to whether I should ask the gifted to return the machine for a different model. However, I thought to give it a fighting change. Over 2 years later and the thing is still working like a pro! I’ve gotten several others to get Nespresso machines after serving them drinks made on my Next. If you’re thinking of getting this machine but are scared of the negative reviews, GET IT! Angry people are the loudest and happy people tend to not write reviews as much. Just make sure to maintain the machine, use it properly, and reach out to customer support if something goes awry rather than taking to Internet forums! Cheers!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on March 20, 2023
Posted by: Leni007
from New England
[This review was collected as part of a promotion.] I've been buying this coffee for a few years and I've come to love it so much. I will not drink any other coffee. Got my friend hooked on it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Mildly Disappointed
on March 20, 2023
Posted by: Slightly Sad
from Redlands CA
[This review was collected as part of a promotion.] Just received our new Vertuo Next, we’ve had Nespresso Vertuo for 4-5 years. We notice coffee wasn’t as ‘hot’ as we’d like. We put out hope in a new machine. We’re disappointed as the coffee temperature from our new Vertuo Next isn’t ‘piping’ hot and the closing mechanism is actually more difficult to operate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes great coffee
on March 20, 2023
Posted by: AbigailJaclyn
from Greeley CO
[This review was collected as part of a promotion.] I bought this a little while ago and I have never made better coffee. Love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would not buy this again
on March 19, 2023
Posted by: MNcoffee
from Plymouth, mn
[This review was collected as part of a promotion.] We had a Nespresso pixie for 6 years without an problem.
Within 6 months we are on our second Vertuo Next and still having problem with it at times.
My neighbor informed us that he had 2 Next within a month and finally decided to go with a Vertuo Plus. Others in our neighborhood is advising to stay away from this model. My son had the same machine and had to replace it with a Evoluo.
My neighbor informed us that he had 2 Next within a month and finally decided to go with a Vertuo Plus. Others in our neighborhood is advising to stay away from this model. My son had the same machine and had to replace it with a Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Hello, and thank you for your review. We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA