Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Amazing coffee
on March 20, 2023
Posted by: Leni007
from New England
[This review was collected as part of a promotion.] I've been buying this coffee for a few years and I've come to love it so much. I will not drink any other coffee. Got my friend hooked on it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Mildly Disappointed
on March 20, 2023
Posted by: Slightly Sad
from Redlands CA
[This review was collected as part of a promotion.] Just received our new Vertuo Next, we’ve had Nespresso Vertuo for 4-5 years. We notice coffee wasn’t as ‘hot’ as we’d like. We put out hope in a new machine. We’re disappointed as the coffee temperature from our new Vertuo Next isn’t ‘piping’ hot and the closing mechanism is actually more difficult to operate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes great coffee
on March 20, 2023
Posted by: AbigailJaclyn
from Greeley CO
[This review was collected as part of a promotion.] I bought this a little while ago and I have never made better coffee. Love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would not buy this again
on March 19, 2023
Posted by: MNcoffee
from Plymouth, mn
[This review was collected as part of a promotion.] We had a Nespresso pixie for 6 years without an problem.
Within 6 months we are on our second Vertuo Next and still having problem with it at times.
My neighbor informed us that he had 2 Next within a month and finally decided to go with a Vertuo Plus. Others in our neighborhood is advising to stay away from this model. My son had the same machine and had to replace it with a Evoluo.
My neighbor informed us that he had 2 Next within a month and finally decided to go with a Vertuo Plus. Others in our neighborhood is advising to stay away from this model. My son had the same machine and had to replace it with a Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Hello, and thank you for your review. We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not the best design
on March 19, 2023
Posted by: ed
from Berkshires, Massachusetts
[This review was collected as part of a promotion.] I owned a Vertuo for a number of years before it stopped working with decaf coffee, even after descaling. I recently bought the Vertuo Next with high hopes but discovered that its long narrow footprint made it inconvenient to change the water holder. I gave the machine away and bought the Vertuo. And now I'm happy again. All the machines make great coffee but the layout matters. BTW, I bought the Arrocino frother and did not like that it overflowed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Thank you for your honest feedback, and we will note this to our product team. Should you need any assistance with your Aeroccino, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great staff
on March 19, 2023
Posted by: Scott
from Parker
[This review was collected as part of a promotion.] Machine ( 2nd one ) was not in calibration. Had to visit store 3x
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cool design
on March 18, 2023
Posted by: Hadi
[This review was collected as part of a promotion.] I gifted this machine to my brother and he loved it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Review
on March 18, 2023
Posted by: Llfische
from Los Angeles, CA
[This review was collected as part of a promotion.] It’s a great machine aside from it being hard to close.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA